Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

RVP, Sales, North Central

Company: Illumio

Location: Chicago, IL / Remote

Posted Jan 24, 2025

Admin for Atlassian Suite (5+ Years Exp)

Company: Equinix, Inc

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Head of Technical Program Management, PaaS

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Atlassian is offering a remote position for a Head of TPM in the Pacific timezone. The role involves transforming and driving the PaaS strategy, leading a team of TPMs, and influencing technical decisions across the company. The ideal candidate should have 12+ years of experience in program leadership, people management, and translating customer/product requirements into technical requirements. The role requires driving adoption of the platform across Atlassian products and external partners, and hiring/enabling team members. The compensation is competitive, with base pay ranges varying by geographic zone in the US. Atlassian values diversity and inclusivity, and offers a variety of perks and benefits.

Workers Compensation Claims Technician - West Region

Company: Liberty Mutual Insurance

Location: Las Vegas, NV / Remote

Posted Jan 24, 2025

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician with at least 3 years of experience. The role involves conducting investigations, setting up claims, determining the need for independent adjusters, evaluating claims for potential fraud, and negotiating settlements. The company offers a competitive salary range, benefits, and opportunities for growth. Candidates must reside within 50 miles of specified locations or be eligible for 100% remote work in California. Liberty Mutual values diversity, integrity, and hard work, providing a supportive work environment.

Director, Product Management (AI/ML)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Sr. Customer Success Manager - LogScale/Next-Gen SIEM (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, seeks a Senior Customer Success Manager. The role involves building customer relationships, driving engagement, retention, and growth. The manager will act as a trusted advisor, understanding customer business objectives for project success. Key responsibilities include creating success plans, managing renewal risk, conducting strategic business reviews, and driving customer value expansion. The ideal candidate holds a Bachelor's Degree, has 3+ years of CSM/TAM experience, and strong knowledge in SIEM and SOAR technologies. Excellent communication, customer service, and problem-solving skills are required. Bonus points for DevOps, IT operations, Security, and Cloud experience.

Director, People Messaging

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Director of People Messaging. The role involves leading enterprise-wide people and communication strategies, aligning with Equinix's values and strategic goals. Key responsibilities include designing communication strategies, enhancing employee engagement, and serving as a communications advisor to senior leaders. The ideal candidate should have a degree in communications, journalism, public relations, HR, or a related field, with 10+ years of experience in internal communications and 3+ years in a leadership role. They should possess expertise in employee engagement strategies, inclusive leadership, and storytelling skills.

Clinical Subject Matter Expert (SME)

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is seeking Clinical Subject Matter Experts (SMEs) to work remotely on its $4.6B MHS GENESIS contract, which modernizes Electronic Health Records for the Department of Defense. The role involves providing subject matter input into new capability design, supporting implementation and deployment, and collaborating with the team to design integrated clinical and revenue cycle workflows. The ideal candidate will have a BS/MS in Nursing, deep Oracle Health (Cerner) Millennium experience, and expertise in workflow design. Strong communication skills and prior Millennium deployment/optimization experience are highly valued.

Senior Data Scientist, Marketing Mix Modeling

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Lead Data Scientist in the Finance organization. The role involves delivering advanced analytical insights to support marketing efforts, optimizing programs for efficiency, and influencing strategic marketing decisions. The ideal candidate will have 4+ years of experience in Marketing Data Science, proficiency in SQL, Python, R, and BI tools, and experience in a marketplace or ecommerce business. Upwork offers a remote-first culture, competitive benefits, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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