Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Digital Experience Designer

Company: Wpromote

Location: Remote

Posted Jan 24, 2025

Wpromote is seeking a Senior Digital Experience Designer with over 45 years of experience in web design. The role involves building client relationships, leading design teams, and creating high-performing websites. The company offers a comprehensive benefits package, including flexible work hours, unlimited PTO, and 100 paid parental leave. The ideal candidate should have strong presentation, analytical, and organizational skills, and a creative portfolio showcasing strategic thinking. Wpromote is committed to diversity and inclusion, and this role is not eligible for immigration sponsorship.

Software Engineer II - Message Security Detection

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is recruiting a Software Engineer to join the Threat Response Engine team, crucial to their mission of safeguarding global enterprises from diverse email threats. Utilizing behavioral AI, they offer real-time protection to over 15% of Fortune 500 companies. The role involves architecting, designing, and building the Automated Threat Response Engine, which adapts to each customer's unique threat landscape. The engineer will also operationalize a highly autonomous and scalable threat response engine for multiple datacenters and regions, collaborating closely with cross-functional teams.

Manager, Billing Operations GPO

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Billing and Accounts Receivable Global Process Owner (GPO) to join their Billing & AR Operations Team. The GPO will play a crucial role in system implementation, automation, and enhancement, defining new processes and refining existing ones within the Billing and AR space. Key responsibilities include identifying areas of improvement in current Billing and AR processes, applying Zuora Billing technical knowledge, defining user stories, requirements, and acceptance criteria, and collaborating with cross-functional teams on system implementations and enhancements. The ideal candidate will have a Bachelor's degree, 3-5+ years of relevant quote-to-cash experience, high proficiency with Zuora Billing and Salesforce, and extensive experience with Agile project management methodologies.

Senior Manager, Training and Content Management

Company: hims & hers

Location: Remote

Posted Jan 24, 2025

Hims & Hers Health Inc, a leading health and wellness platform, is seeking a Senior Manager for Training and Content Management. The role involves leading a team of Training Specialists, Instructional Designers, and Content Analysts to deliver exceptional training and content. The Senior Manager will oversee the development and implementation of comprehensive training programs, manage content, collaborate cross-functionally, and drive continuous improvement. The ideal candidate will have 8+ years of experience in training management, expertise in instructional design, and strong analytical skills. Hims & Hers offers competitive compensation, unlimited PTO, comprehensive health benefits, and a commitment to diversity and inclusion.

Staff Storage Engineer

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Lead Cloud Engineer

Company: Cars.com

Location: Remote

Posted Jan 24, 2025

Recruiting Sourcer (3 month Contract)

Company: Wpromote

Location: Remote

Posted Jan 24, 2025

Wpromote is seeking a Recruiting Sourcer for a 3-month contract to join their Talent Acquisition team. The role involves sourcing top talent for digital marketing disciplines, contributing to a diverse and talented workforce, and building a strong candidate pipeline. The ideal candidate should have 13 years of recruiting or sourcing experience, preferably in tech or digital marketing, and proficiency in using various sourcing tools and platforms. Wpromote is committed to diversity and inclusion, and this role offers flexibility to work remotely in most US states.

Coding Intelligence Program Manager

Company: Included Health

Location: Remote

Posted Jan 24, 2025

Included Health is seeking a Coding Intelligence Program Manager with extensive experience in healthcare billing, coding, and compliance. The role involves developing, implementing, and managing the coding intelligence program, ensuring compliance with relevant laws and regulations. The candidate will collaborate with internal teams, stay updated on healthcare regulations, provide training, and act as the primary contact for coding compliance inquiries. The position offers a competitive salary range and comprehensive benefits package.

Data Science Intern, 2025 Summer U.S.

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Atlassian is offering a summer internship for students to work on scaling a fast-growing company by powering it with data, reporting, and analytics. The role involves aligning data science priorities, improving user journey, and building top-notch dashboards. The ideal candidate should be fluent in SQL or similar programming languages, have experience with dashboarding tools, and be currently enrolled in a full-time masters degree program. The compensation ranges from $47 - $53 in Zone A, $43 - $48 in Zone B, and $39 - $44 in Zone C. Atlassian values diversity and offers a variety of perks and benefits.

Principal Software Engineer, Architecture

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 24, 2025

DigitalOcean is seeking a highly experienced Principal Software Engineer with a Computer Science or Engineering background. The role involves working at the forefront of cloud and distributed computing technologies, driving technical strategy, and leading a team of technical leads. The ideal candidate should have architect level experience in cloud computing domains, a proven track record of leading large software teams, and expert knowledge in performance, scalability, and engineering best practices. DigitalOcean offers a competitive salary, equity compensation, and a focus on career development and employee well-being.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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