Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior HR Business Advisor

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Senior HR Business Advisor. The role involves partnering with the business and HR Business Partners to implement HR products and solutions. Responsibilities include advising and coaching managers on employee matters, developing guides and training packs, building relationships with other HR teams, and assisting with HR project management. The ideal candidate should have professional certification in HR, 5+ years of HR generalist experience, a bachelor's degree in HR or related field, and wide-ranging HR background. They must have strong employee relations experience, mentoring and counseling skills, and experience conducting workplace investigations. Excellent communication skills and project management abilities are required. Equinix is an Equal Employment Opportunity and Affirmative Action employer.

Implementation Specialist

Company: Smartsheet

Location: Boston, MA / Remote

Posted Jan 24, 2025

Technical Writer

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a detail-oriented Technical Writer to join their Onboarding and Engagement team. The role involves creating and improving content for the help center, focusing on customer engagement and analytics. The Technical Writer will optimize the help center, provide multiple learning paths, and enhance customer experience. Key responsibilities include researching, writing, and editing content, working with internal teams, and creating video content. The ideal candidate should have an undergraduate degree in English, Communications, Technical Writing, or related discipline, and 3+ years of experience in software systems online documentation in education technology, online learning, or information systems. CDW offers a culture that values relationships, expertise, and diverse perspectives.

Technical Accounting Senior Associate - ASC 606 ASC 842

Company: Beech Valley Solutions

Location: Remote

Posted Jan 24, 2025

Beech Valley is a technology-based staffing firm that connects top-tier public accountants to highly sought-after freelance consulting opportunities. They offer remote career-building projects that match interests, industries, and experience levels. The current role requires 4+ years of accounting experience, a Bachelor's degree in Accounting, Finance, or Business, and CPA certification. The ideal candidate has audit experience at a Top CPA firm and significant experience in assessing transactions, establishing standard accounting policies, and drafting technical memos. Benefits include flexibility, competitive compensation, and opportunities for growth and skill diversification.

Account Manager

Company: Arrow Electronics

Location: Ozorków, Poland / Remote

Posted Jan 24, 2025

Senior IMS Mainframe DBA

Company: Ensono

Location: Remote

Posted Jan 24, 2025

The Database Administrator role involves creating, maintaining, and designing client databases, using specific database management utilities, and implementing recovery mechanisms. Key responsibilities include mainframe database software upgrades, coordinating security measures, and performing day-to-day maintenance tasks. The ideal candidate should have a Bachelor's degree, 10+ years of IMS administration experience, and expertise in various DBMS systems. They must also be proficient in database design, optimization, and recovery procedures. Ensono offers flexibility, work-life balance, and comprehensive benefits.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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