Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Platform Infrastructure Engineer

Company: Arcee AI

Location: Remote

Posted Jan 24, 2025

Arcee is a cutting-edge AI company seeking a Platform Infrastructure Engineer with expertise in Kubernetes, AWS EKS, and multitenant multicluster environments. The role involves architecting, deploying, and maintaining Kubernetes clusters, implementing GitOps workflows, and collaborating with cross-functional teams to improve deployment speeds and system reliability. The ideal candidate should have experience with Grafana Observability Stack, GPU orchestration, Terraform, Terragrunt, and GitOps methodologies. Strong scripting and automation skills, along with a solid understanding of networking concepts and cloud infrastructure, are required. The company offers competitive salaries, equity, and benefits.

Solution Architect

Company: Arcee AI

Location: Remote

Posted Jan 24, 2025

Arceeai is a leading AI company seeking a Solution Architect with 5+ years of experience in AI, machine learning, or data science. The role involves designing, developing, and implementing AI-powered solutions, providing technical leadership, and engaging with clients. Key responsibilities include solution design, technical leadership, client engagement, solution implementation, and continuous innovation. The ideal candidate should have strong programming skills, experience with AI frameworks, familiarity with cloud platforms, and excellent communication skills. The company offers a competitive salary, opportunities to work on cutting-edge AI projects, a collaborative work environment, and professional development opportunities.

Senior Financial Analyst, Base & Developer

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a passionate and skilled FP&A professional to join their Product Finance team. The role involves providing budgeting, variance analysis, and forecasting support, working with HR for headcount forecasts, and collaborating with cross-functional partners. The ideal candidate should have a strong interest in the crypto economy, excellent technical skills, and at least 4 years of experience in FP&A or similar roles. The company culture is intense but rewarding, offering the opportunity to build the future of the global financial system.

Mid .NET Developer

Company: WEX

Location: Remote

Posted Jan 24, 2025

The role involves solving problems, creating designs for new and existing features, developing scalable and consistent solutions, participating in code reviews, delivering software that meets requirements, and understanding the team's product domain. The ideal candidate will have development experience in web technologies, object-oriented languages, and web services using .NET, C#, and Microsoft SQL Server. Knowledge of Angular, AWS, Azure, and Docker is also required.

Database Platform Beheer en Automation SME

Company: Kyndryl

Location: Hoofddorp, Netherlands / Remote

Posted Jan 24, 2025

Machine Learning Infrastructure Engineer

Company: Arcee AI

Location: Remote

Posted Jan 24, 2025

Arceeai is seeking a Machine Learning Infrastructure Engineer to design, implement, and maintain scalable, efficient, and reliable machine learning infrastructure. The ideal candidate should have experience with cloud platforms, Kubernetes, IaC tools, and ML model serving frameworks. They will collaborate with data scientists, engineers, and researchers to ensure seamless integration of machine learning models into the production environment, optimize infrastructure resources, and stay updated with industry trends.

Service Engineer- Technical Support

Company: Rain Bird

Location: Aix-en-Provence, France / Remote

Posted Jan 24, 2025

Engineering Manager, Platform - Risk Engineering

Company: Coinbase

Location: Mumbai, India / Remote

Posted Jan 24, 2025

Manager I, Engineering - Fabric Gateways (Lisbon)

Company: Datadog

Location: Dublin, Ireland / Remote

Posted Jan 24, 2025

Technical Support Analyst

Company: Trimble

Location: Remote

Posted Jan 24, 2025

The job posting is for a Technical Support Analyst position at Trimble, which is remote in the US. The role involves delivering exceptional customer support, resolving client incidents, and communicating technical information to both technical and non-technical personnel. The ideal candidate should have experience supporting customers in a SaaS environment, excellent communication skills, and proficiency in troubleshooting and using diagnostic tools. They should also be comfortable working in a fast-paced environment and have experience with SQL, XML, HTML, Scripting, and Salesforce. Trimble values diversity and inclusiveness, and offers comprehensive benefits.

Architect for Multi Cloud Project

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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