Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Technical Support Engineer - Pacific

Company: Chainguard

Location: Remote

Posted Jan 24, 2025

Chainguard, a company specializing in open source software security, is seeking a Technical Support Engineer. The role involves managing customer issues, collaborating with cross-functional teams, and improving the customer experience. The ideal candidate should have a strong technical background, experience with Docker and Kubernetes, and a passion for problem-solving. Chainguard offers a competitive salary, flexible work hours, and comprehensive benefits.

System Administrator

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating a more equitable, inclusive world. As a System Administrator, you'll solve complex problems, work with big clients, and have the opportunity to specialize in various industries. The role involves managing systems data, providing solutions, and ensuring security compliance. Kyndryl offers career growth opportunities, diverse work environments, and benefits like learning programs and volunteering platforms.

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific's PPD division is seeking a Patient Recruitment & Engagement Lead. This role involves managing global Patient Recruitment strategies for drug trials, leading implementation of recruitment strategies, collaborating with clinical teams, maintaining compliance, and overseeing project financials. The ideal candidate should have a Bachelor's degree, previous patient recruitment experience, and strong leadership, project management, and communication skills. The position is home-based in the US, UK, Italy, France, or Spain, with a salary range of $100,000 - $140,000 USD. Thermo Fisher Scientific offers competitive benefits and a mission to make the world healthier, cleaner, and safer.

Product Engineer II - ArcGIS Knowledge

Company: Esri

Location: Remote

Posted Jan 24, 2025

Esri is seeking a Product Engineer for ArcGIS Knowledge, a new capability across the ArcGIS platform. The role involves working with software engineers to design, build, test, and support the ArcGIS Knowledge product. Key responsibilities include writing conceptual and workflow documentation for knowledge graphs, using a content management system to write and update help topics for various ArcGIS products, and collaborating with users and industry experts to identify user requirements. The ideal candidate should have 2+ years of experience with the ArcGIS platform, experience in writing technical documentation, and strong communication skills. A Bachelor's degree in a relevant field is required, with a Master's being recommended. Esri offers competitive total rewards, including health and welfare benefits, 401(k) programs, and opportunities for professional growth.

Manager, Software Engineering, Full Stack - Capital One Software (Remote)

Company: Capital One

Location: Richmond, VA / Remote

Posted Jan 24, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a Full Stack Manager, Software Engineering to lead diverse technology projects and a team of experienced developers. The role involves creating solutions for regulatory needs, staying updated with tech trends, collaborating with product managers, and utilizing various programming languages and cloud services. The ideal candidate should have at least 4 years of software engineering experience, 1 year in cloud computing, and 2 years of people management experience. The role offers a competitive salary and benefits package, with the possibility of performance-based incentives.

Lead Frontend Engineer

Company: Cortex

Location: Remote

Posted Jan 24, 2025

Cortex is a fully remote company that offers a competitive salary, comprehensive benefits, and a flexible work environment. They are seeking a Lead Frontend Engineer with 7+ years of experience in frontend engineering, strong proficiency in React, and excellent problem-solving skills. The role involves designing and building high-performing frontend components, improving the codebase, and mentoring junior engineers. Cortex recently raised $60M in Series C Funding and is committed to a diverse and inclusive workplace.

Especialista Linux

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

Insurance Defense Attorney

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Liberty Mutual is seeking an experienced Insurance Defense Attorney to join their legal team. The role involves managing the entire legal process, from investigation to trial, and representing clients in various proceedings. The company offers a competitive salary range, benefits including bonuses, flexible time off, and retirement plans. They value a healthy work/life balance and promote a diverse, equitable, and inclusive workplace. The ideal candidate should have a JD degree, at least three years of experience in litigation, and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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