Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Mainframe Systems Administration (Zos/CICS)

Company: Kyndryl

Location: Mumbai, India / Remote

Posted Jan 24, 2025

Kyndryl, a global technology services company, is seeking a System Administrator with extensive experience in zOS System Administration. The role involves managing systems data, providing day-to-day solutions, and ensuring security compliance. The position offers opportunities for career growth, working with diverse teams, and gaining valuable skills. Kyndryl values diversity and inclusivity, providing a supportive environment for employees to bring their whole selves to work.

Principal Software Engineer, FE Foundations

Company: Procore Technologies

Location: Austin, TX / Remote

Posted Jan 24, 2025

Procore Technologies is seeking a Principal Software Engineer to join their mission to revolutionize the construction industry, one of the world's least digitized and most dangerous sectors. The chosen candidate will design and create the core of Procore's UI platform, enabling efficient creation and delivery of experiences. They will drive strategic direction for major parts of the UI technology stack, collaborate with various teams, and tackle initiatives. The role involves architecting, designing, implementing, testing, and delivering high-quality code, tooling, and frameworks. The ideal candidate should have a Bachelor's Degree in Computer Science, extensive experience with web technologies, and a proven track record in leading large initiatives. Procore offers a competitive benefits package and a culture that encourages ownership and innovation.

Data Platform Engineer

Company: Hatch

Location: Remote

Posted Jan 24, 2025

Hatch is a company dedicated to aiding small businesses in starting and growing. They are constructing financial products to empower business owners, allowing them to concentrate on their products and business expansion. The Data Platform Engineer role is a high-visibility position that will establish the company's data platform engineering foundations. The ideal candidate should have 2-3 years of experience as a Data Engineer, proficiency in data platform technologies, and strong communication and collaboration skills. Hatch values diversity and offers autonomy in implementing a data platform roadmap.

Executive Sponsor Program Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore is seeking an Executive Sponsor Program Manager to join their Marketing team. The role involves creating and managing an Executive Sponsorship and Outreach Program for top global accounts, developing creative strategies to engage these accounts, and collaborating with Sales, Customer Success teams, and leaders. The ideal candidate should have 5+ years of experience in Marketing or a related customer success role, excellent communication skills, and the ability to work with virtual and global cross-functional teams. Procore offers a culture that encourages ownership and new ideas, along with competitive benefits.

Senior Engineering Manager, Member Experience

Company: Grand Rounds Health

Location: Remote

Posted Jan 24, 2025

Included Health, a healthcare company reinventing the standard of care, is seeking a senior engineering manager to lead the Application Foundations team. The ideal candidate should have a passion for building user-centric products, strong product acumen, and a proven track record in delivering team impact. They must be able to instill quality, scalability, and reliability into engineering products, and have a deep understanding of team dynamics. Responsibilities include hiring and growing engineering talent, contributing to product strategy, and setting the technical vision for the team. The role requires a leader with a consumer-facing product background, strong collaboration skills, and an entrepreneurial mindset.

Senior Product Manager - App Platform & Hero

Company: Gladly

Location: Remote

Posted Jan 24, 2025

Gladly, a customer-centered, AI-powered customer support platform, is seeking a Sr. Product Manager for its App Platform team. The role involves creating a vision and strategy for product areas, understanding market and customer needs, and collaborating with various teams. The ideal candidate should have 5+ years of product management experience, preferably in B2B SaaS, and strong communication skills. They should be able to grasp technical details, understand design, and deliver intuitive solutions. Gladly offers competitive salaries, stock options, comprehensive benefits, and a fully remote work environment.

Engineering Manager, New Products

Company: KeepTruckin

Location: United States / Remote

Posted Jan 24, 2025

KeepTruckin, a company specializing in AI and computer vision technology for enhancing vehicle safety and efficiency, is seeking an Engineering Manager, New Products. The role involves defining and implementing a technology vision, managing engineering teams, and developing a long-term product roadmap. The ideal candidate should have 10+ years of software engineering experience, expertise in fintech systems, and a proven track record in managing teams and contributing to development tasks. KeepTruckin values diversity and inclusivity, and is an equal opportunity employer.

Senior Software Engineer

Company: LendingHome

Location: Remote

Posted Jan 24, 2025

Kiavi, previously LendingHome, is a leading U.S. lender to real estate investors, empowering them with technology and innovative financing solutions. Founded in 2013, Kiavi has funded $7.8 billion across 35,000+ projects, aiming to revitalize aged U.S. housing stock. With over 400 employees, they've won numerous awards and are expanding, offering remote or in-office positions in the U.S. The company is seeking proficient software engineers with 5+ years of experience for roles involving platform architecture, code quality, technical debt reduction, and customer-focused initiatives. Benefits include equity ownership, comprehensive health insurance, wellness programs, retirement savings, career growth opportunities, flexible time off, and a remote-first culture.

Join our Talent Pool

Company: Castor

Location: Remote

Posted Jan 24, 2025

Castor, a leading cloud-based clinical data platform, has experienced significant growth, raising $57 million in Series A and B funding. They support over 7,500 studies globally, including the WHO's SOLIDARITY trial, and are committed to making decentralized trials scale. Castor plans to release new mobile offerings and digital twins, aiming to hire over 50 additional team members in 2021. They emphasize equal opportunities and encourage applications from diverse backgrounds.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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