Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Clinical Research Associate (CRA)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an experienced Clinical Research Associate (CRA) for their PPD clinical research services. The role involves monitoring investigator sites with a risk-based approach, ensuring data accuracy, and maintaining compliance with ICH-GCP guidelines and regulations. The CRA will also manage site processes, conduct monitoring tasks, and participate in the investigator payment process. Essential duties include assessing protocol and regulatory compliance, handling documentation, and developing relationships with investigational sites. The ideal candidate should have a Bachelor's degree in a life sciences field, clinical monitoring experience, and strong communication and organizational skills. Thermo Fisher Scientific offers a competitive salary, extensive benefits, and a collaborative work environment.

Principal Product Manager | Security

Company: ServiceNow

Location: Orlando, FL / Remote

Posted Jan 24, 2025

Senior Engineering Manager (Institutional, Staking)

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a Senior Engineering Manager to lead a team in building the future global financial system through blockchain technology. The role involves managing engineering teams, coaching direct reports, collaborating with various teams to translate vision into a roadmap, and breaking down complex projects. The ideal candidate should have at least 10 years of software engineering experience, 5 years of engineering management experience, and 2 years managing managers. They should be execution-focused, able to navigate ambiguity, and passionate about building an open financial system. The role offers a competitive salary range of $253,895—$298,700 USD.

Director, Kyndryl Consult Partner Cloud (m/f/x)

Company: Kyndryl

Location: Hattersheim am Main, Germany / Remote

Posted Jan 24, 2025

Demo Platform Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking a Demo Platform Engineer to consolidate the demo platform across Comms and Segment for the first time. The role involves creating, maintaining, and designing the full stack demo environment, including frontend and backend code bases. The engineer will partner with Enterprise Architects and report to the Senior Manager of Demo Platform Engineering. Key responsibilities include building comprehensive use case demos, ensuring technical accuracy and reliability of demo environments, and staying updated with product enhancements. Required qualifications include 3+ years of software development experience, strong understanding of RESTful APIs, web frameworks, and SaaS platforms, and proficiency in JavaScript, Node, and React.

Catēna Software Engineer

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos National Security Sector's EIO Division is seeking an experienced Catēna Software Engineer. The role involves developing and implementing the Catēna Supply Chain Management Solution using AWS Cloud Console and Leidos Enterprise Cloud Management serverless environment. The engineer will work with a creative team to shape the future of logistics and data management, driving technology into projects. Key responsibilities include software engineering functions, supporting technical innovation and strategy, developing technical solutions, and engaging with stakeholders to explain technical capabilities and benefits. The ideal candidate will have a Master's Degree and 2-6 years of experience in a Science, Engineering, or Technology field, or a Bachelor's Degree and 4-8 years of experience. Preferred qualifications include experience with AWS DevOps, Python, React, and Full Stack Development.

Technical Training Specalist

Company: GE Aerospace

Location: Wroclaw, Poland / Remote

Posted Jan 24, 2025

The job role involves training fresh recruits to service LEAP engines for a major MRO in West Poland. The successful candidate will teach fundamental skills, develop trainees' abilities, and work with the training team to improve the process. The position offers a stable job, competitive salary, personal development opportunities, and co-financing for commuting expenses.

Territory Account Manager II

Company: Waters

Location: Cincinnati, OH / Remote

Posted Jan 24, 2025

Waters Corporation is looking for a dynamic Account Manager to drive sales of their full range of products and services, including Ultra Performance Liquid Chromatography Systems, Mass Spectrometers, software, consumables, and services. The ideal candidate should be self-motivated, capable of developing a territorial business plan, and have a strong understanding of customer needs. Responsibilities include meeting sales targets, maintaining customer satisfaction, developing new prospects, and building technical competency on Waters solutions. Qualifications include a degree in a scientific field, 3+ years of chromatography experience, and strong communication and organizational skills. Waters Corporation, a global leader in specialty measurement, offers a dynamic environment with a focus on diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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