Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

AI Product Manager for New Product

Company: MacPaw

Location: Remote

Posted Jan 24, 2025

MacPaw, a software company with headquarters in Boston, Kyiv, and Limassol, is seeking a Product Manager to develop and launch a new AI-powered product. The role involves creating and executing product strategies, overseeing product development, and managing stakeholder relationships. MacPaw offers a hybrid work model, medical insurance, flexible working hours, and opportunities for professional growth. The company is committed to Ukraine, veterans, and various social initiatives.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Lyon, France / Remote

Posted Jan 24, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Director II, Pricing Tools Leader - US Data Science Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual's USDS Infrastructure is seeking a dynamic leader for the Pricing Tools team. The ideal candidate will excel as a people and stakeholder manager, with technical expertise in insurance pricing. They will oversee a team of analysts, responsible for building tools to deliver pricing products in USRM. The primary objective is to architect, construct, and maintain tools that enhance the speed and ease of bringing pricing programs to market. The role involves leading and managing a team, shaping the team's direction, coaching and developing team members, and collaborating with various teams within Liberty Mutual.

Trial Attorney (Remote - Columbus, OH)

Company: Allstate

Location: Delaware, OH / Remote

Posted Jan 24, 2025

Allstate is seeking a Trial Attorney to manage insurance defense litigation, handle bodily injury and property damage lawsuits, and provide counsel to business clients. The role involves conducting legal research, preparing legal documents, interviewing clients and witnesses, and attending legal proceedings. The ideal candidate should have a Juris Doctorate, active membership in the Ohio State Bar, and strong time management skills. Allstate offers a competitive salary, excellent work-life balance, and opportunities for professional growth.

Senior Product and Partnerships Communications Manager - (Denver, CO)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Product & Partnerships Communications Manager. This role involves leading comprehensive communications strategies for product launches, updates, and lifecycle management. The ideal candidate will have 10+ years of experience in communications, public relations, or marketing, with a focus on product communications, partnerships, or B2B communications. They will craft clear, engaging, and persuasive messaging for diverse audiences, position key executives as thought leaders, and collaborate with cross-functional teams. The role offers the opportunity to work in a fast-paced, dynamic startup environment, with a competitive total compensation package and benefits.

Strategy and Execution Lead - Neuropsych

Company: Biogen

Location: Remote

Posted Jan 24, 2025

The Strategy and Execution Lead (MLR Lead) for the Neuropsych Franchise is responsible for managing a high-quality and efficient content approval process, driving operations for respective brands/therapeutic areas, and partnering closely with Marketing and other business stakeholders. This role involves managing the front-line MLR review teams, ensuring effective collaboration, and continuous improvement in the MLR process. The S&E Lead will also prepare reports for Biogen executive leadership, collaborate on the risk framework structure, and manage contracted MLR Coordinators. Required skills include pharmaceutical/biotech experience, understanding of high-quality promotional content, strategic market trends, strong interpersonal skills, and experience with Veeva Vault PromoMats platform.

Senior C++ Software Engineer

Company: Here Technologies

Location: Krakow, Poland / Remote

Posted Jan 24, 2025

HERE Technologies is seeking a Senior Software Engineer (C++) to join their international team in developing a next-generation, highly customizable embedded navigation product. The role involves participating in the full engineering lifecycle, working on challenging problems, and collaborating with highly technical colleagues. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, relevant C++ software engineering experience, and solid knowledge of algorithms and data structures. The company offers a great work-life balance, challenging problems, collaborative colleagues, regular feedbacks, flexible working hours, and a competitive salary.

SALES EXECUTIVE, NEW LOGO - CANADA

Company: UKG

Location: Canada / Remote

Posted Jan 24, 2025

UKG, a leading U.S.-based private software company, is seeking a highly motivated sales professional for a Strategic Development Manager role in Canada. The ideal candidate will have 3-5 years of proven success selling HRMS/Payroll solutions and be familiar with the local business climate. UKG offers a comprehensive package including tenured management, a seasoned Application Consultant team, expert technical sales support, and award-winning HRMS/Payroll solutions. The company culture is supportive, valuing every voice, and offering generous commission percentages and luxurious club locations. The primary responsibilities include exceeding sales quotas, developing a working knowledge of solutions, and presenting HCM products to final decision-makers.

Senior Web Analyst - (San Antonio, TX)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Web Analyst with 5+ years of experience in web analytics. The role involves analytics implementation, data analysis, conversion rate optimization, SEO support, and cross-functional collaboration. The ideal candidate should have expertise in web analytics tools, statistical analysis, and data visualization. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Analytics Lead, Scaled Pricing Strategy

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is seeking an Analytics Lead, Scaled Pricing Strategy to support its mission of reinventing credit. The role involves defining pricing strategy, driving go-to-market initiatives, and collaborating with various teams. The ideal candidate should have 5+ years of experience in a fast-paced strategy and analytical role, strong analytical skills, and proficiency in analytical tools. Affirm offers competitive compensation, benefits including health care coverage and flexible spending wallets, and a remote-first work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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