Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Mainframe z/OS System Administration

Company: Kyndryl

Location: Gurgaon, India / Remote

Posted Jan 24, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are committed to creating a more equitable, inclusive world. The Infrastructure Specialist role involves contributing to current projects, analyzing problems, offering solutions, and long-range strategic planning of IT infrastructure. This role requires 5+ years of experience in z/OS System Administration and hands-on expertise in various z/OS components. Kyndryl offers opportunities for growth, continuous learning, and a supportive work environment.

Product Partnerships Lead

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Research Scientist, Evidera - Epidemiology and Data Analytics

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is offering a remote-based opportunity as an Independent Principal Investigator within their Evidera business. The role involves overseeing all aspects of delivery for retrospective, cross-sectional, and prospective studies, including strategic consultation and use of best methods to address research needs. The successful candidate will be responsible for a large project portfolio, innovating scientifically, and producing high-quality output. They will also assume significant responsibilities for sales targets and client development. The position requires a Masters or Doctorate degree in epidemiology or a related field, along with relevant professional experience in the health industry or consulting environment. Advanced understanding of statistics and quantitative methods in pharmacoepidemiology is essential, along with computer software skills in Microsoft Word, Excel, PowerPoint, and Outlook. The role involves supervisory duties, and personal skills required include being inquisitive, detail-oriented, effective communicator, and able to build strong relationships with clients and colleagues. Thermo Fisher Scientific offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Machine Learning Product Manager, Shopping (Remote-Eligible)

Company: Capital One

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Capital One Shopping is seeking a Product Manager with a strong background in data-driven product development. The ideal candidate will have experience in using SQL for data analysis, a customer-centric mindset, and the ability to lead teams in designing and delivering data platform features. The role involves understanding enterprise data requirements, prioritizing stakeholder needs, and creating a product vision. Basic qualifications include a Bachelor's Degree, at least 3 years of digital product management experience, and proficiency in SQL. Preferred qualifications include a degree in Computer Science or Engineering, an MBA, and experience with A/B testing and understanding technical aspects of web and mobile platforms.

Technical Support Engineer I (Contractor)

Company: Nylas

Location: Remote

Posted Jan 24, 2025

Nylas, a company specializing in APIs for email, calendar, and contact management features, is seeking a Technical Support Engineer I (Contractor). The role involves troubleshooting technical issues, collaborating with engineering, creating customer-facing documentation, and partnering with go-to-market teams. The ideal candidate should have 1-3 years of technical support experience, proficiency in at least one programming language, strong problem-solving skills, customer empathy, excellent communication abilities, adaptability, and a detail-oriented approach. The interview process includes three rounds: a 60-minute Google Meet with the Hiring Manager, a take-home assignment followed by a 60-minute meeting with a team member, and another 60-minute Google Meet with another team member.

Compliance Specialist III

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior Specialist to support their mission in ensuring compliant, timely, and efficient movement of imports and exports. The role involves staying updated on pertinent regulations, monitoring shipments, and collaborating with various functional areas. The ideal candidate should have a consistent track record in global trade, supply chain, or logistics, and possess strong organizational and time management skills. The company offers resources and opportunities for significant contributions to the world.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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