Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Engagement Mgr

Company: ServiceNow

Location: São Paulo, Brazil / Remote

Posted Jan 24, 2025

R&D Verification Engineer II - Remote

Company: Ansys

Location: Vancouver, Canada / Remote

Posted Jan 24, 2025

Ansys is seeking a R&D Verification Engineer II to join the Electronics, Semiconductor and Optics Business Unit (ESOBU). The role involves conducting software testing of ANSYS applications like HFSS and HFSS 3D Layout, ensuring product meets customer needs in terms of functionality and usability. The engineer will work closely with the product creation team, communicate with technical specialists, and approve product releases when quality standards are met. Minimum qualifications include a BS in Engineering or related field with at least 3 years of experience, or MS with at least 1 year of experience. Technical knowledge in high frequency principles, RF/Microwave Electronics, Antennas and RCS, Signal and Power Integrity, PCB and IC Design, EMI/EMC is required. Familiarity with Ansys HFSS and large-scale commercial software testing is preferred. Ansys values adaptability, courage, generosity, and authenticity, and is committed to diversity and inclusion.

IT Strategy Consultant

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 24, 2025

Kyndryl is seeking an experienced IT Strategy Consultant for multi-disciplinary, complex consulting engagements. The role involves delivering value to customers and Kyndryl by applying deep domain, technology, and industry expertise to analyze issues and create innovative solutions. The consultant will be responsible for guiding customers in their adoption of major cloud and non-cloud technologies, advising on technology options, and making strategic choices. They will also lead comprehensive modernization programs encompassing people, culture, process, and technology. Kyndryl values diversity and offers benefits that support employees' well-being and career growth.

Advisory Solution Consultant - Manufacturing

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 24, 2025

The job posting is for a Solution Consultant role in the pre-sales team, supporting top Manufacturing customers in the US. The role involves spearheading technical sales, developing and presenting industry-specific solutions, and collaborating with various teams including Sales, Product Management, and Partners. The ideal candidate should have 7+ years of pre-sales solution consulting experience, proficiency with the ServiceNow platform, and territory management skills. The role offers a competitive base pay, variable/incentive compensation, and benefits. The company values inclusivity and welcomes candidates from diverse backgrounds.

Principal/Director of Product - New Products

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Director of Product Management to lead the development of a new product. This role involves creating impactful solutions for industries like transportation, logistics, and physical operations. The ideal candidate will have 8+ years of product management experience, a strong B2B SaaS background, and technical aptitude. They will own the strategy, roadmap, and execution of a new product line, collaborate with various teams, and drive adoption and revenue growth. Samsara offers competitive compensation, benefits, and a flexible working model.

Technical Solutions Specialist- Autodesk Construction Cloud (ACC)

Company: M2 Technologies

Location: Remote

Posted Jan 24, 2025

Symetri, formerly Microdesk, is seeking a Construction Technology Specialist to join their team. The role involves introducing Autodesk Construction Cloud (ACC) technologies, design software, and other Symetri products to prospective and existing accounts. The specialist will play a pivotal role in transforming how construction firms plan, design, and deliver projects. Responsibilities include preparing and delivering customer-facing software demonstrations, aligning with customers' intended business outcomes, and spanning the entire project lifecycle. Beyond pre-sales, the role involves post-sales execution, including scoping, training, implementation, and mentoring services. The position offers the opportunity to work on innovative projects and contribute to the success of the construction industry's digital transformation.

Senior Technical Training Instructor

Company: Autodesk

Location: Dublin, Ireland / Remote

Posted Jan 24, 2025

Strategic Account Manager - West Coast

Company: Matillion

Location: Remote

Posted Jan 24, 2025

Matillion, a Data Productivity Cloud, seeks a Strategic Account Manager with 10+ years of strategic sales experience, preferably in Data and Analytics, SaaS, or enterprise software. The role involves developing and growing relationships with Matillion's most strategic and high-value customers, driving revenue growth, and delivering exceptional customer outcomes. The ideal candidate should have expertise in navigating complex accounts, managing large enterprise contracts, and leading the full customer lifecycle. Matillion offers competitive compensation, a collaborative culture, and a range of benefits including company equity, health insurance, and flexible working. The company is committed to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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