Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Head of Disputes

Company: Robinhood

Location: Denver, CO / Remote

Posted Jan 24, 2025

Clinical Training Manager

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is hiring a Clinical Training Manager. The role involves leading and overseeing the development, implementation, and evaluation of training programs for clinical and non-clinical staff. The manager will ensure staff are equipped to deliver high-quality service and meet regulatory standards. The position requires 4+ years of experience in operations-based learning and development, and proficiency in designing and delivering training programs using various modalities. The role is based in New York City, Tempe, or Los Angeles offices, or remotely from select states, with a base pay ranging from $92,880 to $135,450 annually. Oscar values diversity and offers comprehensive benefits.

Executive Director, Business Development - Key Accounts (BioPharma), Central Labs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The job description outlines a leadership role for a Key Accounts program within the Central Labs division of the Analytical Services Division (ASD). The successful candidate will lead a team of Key Account Managers, driving revenue growth and authorizations for top accounts. Key responsibilities include developing a value proposition, strategic account plans, and strong relationships with key clients. The ideal candidate should possess extensive experience in clinical business development, key account management, and sales management, with a deep understanding of the laboratory and clinical trials market. The role requires excellent leadership, organizational skills, and the ability to build and motivate high-performing teams. The position is global and can be remote within the US, preferably in the east coast time zone.

Physical Security Enablement Manager

Company: Equinix, Inc

Location: Windsor, U.K. / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Physical Security Enablement Manager. The role involves managing security enablement projects, determining methods and processes for complex data center security issues, and leading cross-functional teams. Responsibilities include process management, project management, data center enablement, training, systems support, and design engineering. The ideal candidate will have a Bachelor's degree in a related discipline, proven years of experience, and certification with a major security system manufacturer. Equinix is committed to diversity and equal employment opportunities.

Regional Alliances Manager, Majors - East (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Regional Alliances Manager for the Eastern US. The role involves working with partners to maximize platform adoption, building strong relationships, and growing business within VAR/Reseller, Technology Alliances, and GSI partner channels. Key responsibilities include identifying and recruiting partners, coordinating technical enablement, developing a technical enablement strategy, supporting internal teams' engagement with partners, strategizing marketing programs, and maintaining knowledge of industry trends and competitive landscape. The ideal candidate should have a university degree, 7+ years of channel sales experience, strategic thinking, hunter mentality, new partner development experience, and strong communication skills.

VP, Labor Sales

Company: Carrot Fertility

Location: Remote

Posted Jan 24, 2025

Advisory Solution Consultant

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Advisory Solution Consultant. This role involves leading product sales, conducting discovery workshops, and providing technical expertise. The ideal candidate should have 7+ years of pre-sales solution consulting experience, proficiency with the ServiceNow platform, and territory management skills. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow is an equal opportunity employer, committed to inclusivity and diversity.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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