Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Area Business Manager, Fort Worth, TX

Company: Blueprint Medicines

Location: Fort Worth, TX / Remote

Posted Jan 24, 2025

The Area Business Manager role at Blueprint Medicines involves contributing to the successful launch of AYVAKIT, building a new market for patients with systemic mastocytosis, and developing markets within assigned territories. The individual will be a product and disease state expert, building relationships with healthcare professionals and cross-functional colleagues to deliver patient support. They will report to the Regional Business Director and collaborate with various teams. Key responsibilities include educating healthcare professionals on relevant products and disease states, managing accounts, engaging in patient pull-through strategies, and building collaborative partnerships. The ideal candidate will have a BA/BS degree, 5+ years of biotech/pharma sales experience, and a strong clinical background in Allergy/Immunology, Hematology, and/or Rare Disease. Preferred qualifications include a degree in Health Sciences, Business, Marketing, or related field, product launch experience, and understanding of disease modifying therapies.

Analyst II, Full Stack (Strategic Finance)

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is seeking a data professional to join their Strategic Finance team, focusing on Forecasting and Data Infrastructure/Analytics. The role involves becoming an end-to-end financial expert, designing scalable data pipelines, and supporting the Finance team in developing automated financial forecasts. The ideal candidate should have strong technical skills, intellectual curiosity, and the ability to influence and present to all levels of the organization. Affirm offers competitive compensation, benefits, and a remote-first work environment.

Nuclear Systems Code Development Engineer

Company: Kairos Power

Location: Alameda, CA / Remote

Posted Jan 24, 2025

Kairos Power, a nuclear energy technology company, is hiring an early career Nuclear Code Development Engineer. The role involves assisting with KP-SAM IET validation, leading the development of multiple dimensional models, and supporting safety analysis and licensing teams. The ideal candidate should have a MS or PhD in Nuclear Engineering, knowledge in nuclear reactor systems, and proficiency in C++, Python, and other relevant coding languages. The company offers competitive compensation, benefits, and a commitment to diversity and inclusion.

Senior Platform Architect

Company: ServiceNow

Location: Munich, Germany / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Customer Outcomes Senior Platform Architect. This role involves helping customers establish a technical foundation in the ServiceNow Platform, designing solutions for long-term success, and guiding engagement teams. The ideal candidate should have 8+ years of professional services experience, management consulting experience, and ServiceNow certifications. Fluency in English and German is required. The role involves working with customers across various teams, translating business goals into architectural blueprints, and ensuring instance health.

Customer Service Associate with Romanian and English

Company: Kyndryl

Location: Wroclaw, Poland / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Customer Service Representative with a growth mindset, customer focus, and strong communication skills. The role involves providing support to clients via various channels, learning new technologies, and growing professionally. Kyndryl offers a diverse, inclusive environment with flexible working policies, learning opportunities, and comprehensive benefits. The ideal candidate should have knowledge of Romanian and English, and familiarity with Windows, Mac, or Linux operating systems.

Senior Manger, Strategic and Marketplace FP&A

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Senior Manager, Strategic and Marketplace FP&A. The role involves leading business partnering, financial forecasting, strategic resource allocation, and ROI analyses. The ideal candidate should have finance or analytics experience, strong analytical skills, and proficiency in Excel and BI tools. Upwork offers a competitive salary range of $151,000 - $180,500 USD, along with comprehensive benefits and a commitment to diversity and inclusion.

Field Service Engineer

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer for a remote position based in Vancouver, WA. The ideal candidate should have 1+ years of experience in field service, depot repair, or manufacturing facilities, preferably with hands-on refrigeration experience. The role involves providing field service support, repairs, preventative maintenance, installations, and instrument qualifications. The candidate will work with hazardous/toxic materials and need to adhere to Good Manufacturing Practices (GMP) safety standards. The position requires a strong electronic/mechanical background, ability to lift 50 lbs with assistance, and maintain a valid driver's license. The company offers a comprehensive Total Rewards package including medical, dental, vision plans, paid time off, and retirement savings programs.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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