Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

SAP Senior Consultant (m/f/d)

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Senior SAP Consultant to lead SAP S/4 HANA transformation projects, collaborating with diverse industries to tailor cutting-edge solutions. The role involves joint expansion of the consulting portfolio, supporting customers in S/4HANA architecture and implementation, and working with the latest SAP technologies. The ideal candidate should have at least 7 years of professional experience in SAP or SAP S/4 HANA implementations, with a strong understanding of ABAP code and BTP. They should possess excellent analytical and conceptual skills, customer orientation, and the ability to work in virtual or distributed teams.

Mainframe CICS System Programmer

Company: Kyndryl

Location: Gurgaon, India / Remote

Posted Jan 24, 2025

National Service Coordinator - Remote

Company: Enterprise Mobility

Location: St. Louis, MO / Remote

Posted Jan 24, 2025

Enterprise Fleet Management is hiring a National Service Coordinator for a full-time work-from-home position in the Metro St. Louis area. The role involves providing support to both internal and external Fleet Management customers, handling inbound calls, coordinating roadside assistance, setting up rentals, and conducting follow-ups with repair facilities. The position offers a comprehensive healthcare package, 401k matching, paid time off, and growth potential. Minimum qualifications include being 18 years old, living in the specified area, having 2 years of customer/vendor support experience, and intermediate proficiency in Microsoft Office. The role requires reliable high-speed internet access.

Country Approval Specialist - FSP - UK

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Country Approval Specialist to pull together regulatory Country Submissions for investigative site activation. The role involves preparing, reviewing, and coordinating local regulatory submissions, providing local regulatory strategy advice, and coordinating with internal functional departments. The ideal candidate will have a Bachelor's degree, strong attention to detail, excellent communication skills, and knowledge of regional/national country regulatory guidelines. The mission is to enable customers to make the world healthier, cleaner, and safer.

Sr Account Director, Business Development (Heatlh Economics/Market Access)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Sr Account Director, Business Development to drive the success of their consulting practice areas. The role involves client account and relationship management, driving new business opportunities, and strategic account planning. The candidate should have a scientific, sales, or marketing background with a focus on pharmaceutical/biotech. They should possess excellent interpersonal skills, experience in identifying sales leads, and understanding of sales automation systems. The position offers a rewarding career with opportunities for growth and a positive impact on global health.

Senior Manager, Value & Access - UK & EU

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior Manager - Value & Access, UK & Europe. The role involves developing and implementing market access strategies for the Binding Site's diagnostic portfolio and pipeline products in the UK and EU. The ideal candidate will have a degree in a life science, health economics, health policy, or related field, along with 5+ years of experience in reimbursement and managed care in the pharma, medical device, or IVD industry. Key responsibilities include driving reimbursement strategies, leading patient-centered outcome evidence generation, coordinating HTA strategies, and collaborating with external stakeholders. The role requires strong communication skills, project management, and the ability to travel up to 20%.

【第二新卒】KJTS_ITエンジニア(広島)

Company: Kyndryl

Location: Hiroshima, Japan / Remote

Posted Jan 24, 2025

EHR Technical Services Analyst

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

iRhythm Technologies is seeking a remote EHR Technical Services Analyst. The role involves providing technical support for EHR-integrated customers, troubleshooting issues, and driving innovation. The ideal candidate should have at least 1 year of EHR integration experience, preferably with Epic, and some experience with HL7 integration engines like Mirth. They should be analytical, detail-oriented, and comfortable in a fast-paced environment. The position offers a competitive compensation package, excellent benefits, and the opportunity to work with a team dedicated to improving healthcare and patient experience.

Junior Consultant im Bereich Digital Workplace Services (m/w/d)

Company: Kyndryl

Location: Hattersheim am Main, Germany / Remote

Posted Jan 24, 2025

Software Engineer Senior Consultant I

Company: Allstate

Location: Remote

Posted Jan 24, 2025

Allstate, a company with over 90 years of experience, is seeking a Senior Software Engineer Consultant. The role involves implementing applications following 12-factor principles, owning the full stack of software products, and leveraging test-driven development and continuous integration. The candidate will participate in decision-making processes, collaborate in designing systems and apps, and contribute to the team's collective knowledge. Allstate values inclusivity and diversity, offering a flexible environment that encourages growth and impact. The company is committed to non-discrimination and equal employment opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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