Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Director, Kyndryl Consult Partner Mainframe (m/f/x)

Company: Kyndryl

Location: Stuttgart, Germany / Remote

Posted Jan 24, 2025

Customer Success Manager

Company: Agiloft

Location: Remote

Posted Jan 24, 2025

Agiloft is a leading global provider of contract lifecycle management (CLM) software, trusted by organizations worldwide. Their no-code platform is easily managed by business users, resulting in high customer satisfaction and renewal rates. The company emphasizes a strong employee experience, supporting diverse work environments and work-life balance. The Customer Success Manager (CSM) role in the MidMarket region involves building customer relationships, driving product engagement and growth, and acting as a trusted advisor to customers. The ideal candidate should have extensive experience in customer success or account management in SaaS companies, with a proven track record in relationship building and churn mitigation.

Engineer III - Cloud (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a talented individual to join their Falcon Cloud Security (FCS) team. The role involves designing and delivering scalable back-end services for their industry-leading CSPM platform, collaborating with teammates, and developing public-facing command-line shell utilities. The ideal candidate should have experience in object-oriented programming, preferably in Golang, and familiarity with cloud providers like AWS, Azure, and GCP. Knowledge of Docker, Kubernetes, Kafka, Redis, and SQL databases is required. Bonus points for experience with Oracle Cloud Infrastructure, application observability tools, Elasticsearch, Cassandra, and Terraform. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

Developer : Infrastructure Automation

Company: Kyndryl

Location: Greater Noida, India / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Software Engineering - Development Manager with 8+ years of experience in agile methodologies. The role involves leading high-performing teams, delivering innovative software solutions, and ensuring high-quality standards through rigorous testing and QA checks. The ideal candidate should possess strong leadership skills, technical expertise, and a continuous learning mindset. Kyndryl values diversity and offers opportunities for career growth, extensive learning programs, and a supportive work environment.

Customer Success Manager, Strategic DACH (German Speaking)

Company: Atlassian

Location: Remote

Posted Jan 24, 2025

Atlassian is seeking a German-speaking Strategic Customer Success Manager, remotely based in the UK, Netherlands, France, Poland, or Germany. The role involves helping customers maximize their Atlassian investment, guiding them through product adoption, solution expansion, and long-term growth. The ideal candidate will have 8-10+ years of experience in Customer Success or account management, proficiency in German and English, and a track record of managing strategic customers with complex SaaS product portfolios. They will work closely with C-Level contacts, executives, and global teams, and report to the Regional Head of Customer Success. Atlassian values a distributed work environment, offering perks like health coverage, paid volunteer days, and wellness resources.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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