Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Partnerships Manager (Canada)

Company: Place Exchange

Location: Remote

Posted Jan 24, 2025

Place Exchange is seeking a Partnership Manager with 3+ years of experience in the programmatic media space. The role involves cultivating relationships with premium publishers, driving programmatic advertising revenue, and educating partners on Place Exchange's value proposition. The ideal candidate should have a strong analytical base, familiarity with ad tech ecosystem, and excellent communication skills. The role is fast-paced, detail-oriented, and requires collaboration with various teams.

Engineering Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

DigitalOcean is seeking a highly motivated, hands-on technical engineering manager for its GenAI Platform team. This team is responsible for the GenAI Platform, a simplified way to build generative AI applications. The role involves planning and executing complex technical projects, collaborating with technical leads, and managing software project schedules. The ideal candidate will have experience in AI/ML, CI/CD, infrastructure, and making products for technical teams. They should be able to make effective trade-offs, ship products at scale, and manage teams throughout the SDLC. DigitalOcean offers career development, competitive benefits, and a focus on diversity and inclusion.

Senior Solutions Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking a Senior Solutions Engineer for its Segment product team. The role involves partnering with Account Executives for pre-sales activities, becoming an expert in Segment's products, and acting as a trusted advisor to customers. The ideal candidate has 3+ years in a solutions engineering role, a knack for understanding technical concepts, and a passion for problem-solving. Twilio offers competitive pay, generous time-off, and a supportive work environment. The role is remote, excluding certain states.

Imaging Scientist- Dosimetrist

Company: Perceptive

Location: Burlington, MA / Remote

Posted Jan 24, 2025

The job posting is for an Imaging Scientist or Dosimetrist position in Burlington, MA (or potentially remote in the US, UK, Germany, or France). The role involves developing and applying modelling and analysis techniques for internal dosimetry in clinical oncology imaging studies. Key benefits include comprehensive health benefits, paid time off, internal growth programs, and a 401(k) program. Essential functions include supporting image and data processing pipelines, overseeing quality control methods, researching novel image processing methods, and mentoring junior team members. Qualifications include a Ph.D. or MSc in a quantitative field, minimum 4 years of experience in academic or industrial environments, knowledge of nuclear medicine imaging, programming skills, and strong attention to detail.

Senior Software Engineer

Company: Autodesk

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Sr.Training Instructor - Next-Gen SIEM (Remote, AUS)

Company: CrowdStrike

Location: Melbourne, Australia / Remote

Posted Jan 24, 2025

Site Care Partner I

Company: Pfizer

Location: Remote

Posted Jan 24, 2025

The Site Care Partner at Pfizer is the primary contact for investigative sites during a study's lifecycle, responsible for site start-up activities, relationship building, and operational oversight. They ensure site-level recruitment and success, safeguarding quality and patient safety. The role involves coordinating with various functions, optimizing communications, and proactively identifying risks to quality and compliance. The Site Care Partner is also accountable for site oversight, maintaining knowledge of protocols, and conducting study start-up activities. They support processes for country and site selection, collaborate with stakeholders, and ensure site monitoring readiness. The role requires strong relationship building, communication, and interpersonal skills, along with experience in site management and start-up activities.

Senior Data Engineer

Company: Arcadia

Location: Remote

Posted Jan 24, 2025

Arcadia, a healthcare data solutions provider, is seeking a Senior Data Engineer. The role involves designing and documenting connectors/ingestion pipelines, building and unit testing delivery connectors, and supporting processes like peer code reviews and sprint planning. The ideal candidate will have 5-7 years of relevant industry experience, proficiency in SQL, Spark Scala, and NoSQL databases, and a strong understanding of healthcare data and analytics. Arcadia offers a mission-driven environment, flexible work, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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