Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sr. Business Systems Analyst

Company: Smartsheet

Location: Santa Ana, Costa Rica / Remote

Posted Jan 23, 2025

Customer Success Manager, Enterprise (Canada)

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The job description is for a Customer Success Manager (CSM) role with a strong focus on customer satisfaction and retention. The ideal candidate should have extensive experience in enterprise SaaS product support, particularly in building and maintaining executive-level relationships. Key responsibilities include serving as the 'voice of the customer', delivering business reviews, increasing customer adoption of platform features, maintaining product knowledge, building strategic relationships, planning account success, collaborating across functions, and managing risks. The role requires strong technical, analytical, and communication skills, with proficiency in case management systems and CRMs. Fluency in French is a plus, and a degree in Computer Engineering/Computer Science or similar work experience is required.

Advanced Lead Engineer -FPGA Design

Company: GE Aerospace

Location: Grand Rapids, MI / Remote

Posted Jan 23, 2025

Voluntary Benefits Sales Executive, IL

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Voluntary Benefits Sales Executive for the state of Illinois. The role involves driving top line premium growth, case count, and producer recruiting. Key responsibilities include building consulting relationships with brokers, consultants, and partners, identifying new opportunities, and meeting or exceeding assigned production plans. The ideal candidate will have a proven sales track record, strong consultative skills, and a growth mindset. Allstate offers a competitive salary of $45,000 annually with potential for $200k+ in incentives.

IT Simplification/Cloud Transformation Consultant (m/f/d)

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 23, 2025

Kyndryl is seeking a passionate and driven IT Simplification/Cloud Transformation Consultant. The role involves guiding organizations through the transition of their IT infrastructure to cloud-based solutions, optimizing performance, scalability, and cost-effectiveness. The successful candidate will be at the forefront of strategic decision-making, defining sourcing strategies, and delivering complex consulting engagements. They will also have opportunities for growth, innovation, and shaping the evolution of intellectual capital assets. Required skills include a degree in Computer Science or related field, 7+ years of cloud experience, and proficiency in scripting and automation tools.

Samlink BI Specialist for Regulatory Reporting

Company: Kyndryl

Location: Espoo, Finland / Remote

Posted Jan 23, 2025

Kyndryl, a company focused on designing, building, managing, and modernizing mission-critical technology systems, is seeking a BI Specialist for Samlink. The role involves designing, implementing, and maintaining regulatory reports for banks, producing data extracts, and tailoring responsibilities based on the candidate's skills. Kyndryl offers flexible working hours, continuous learning programs, comprehensive wellbeing services, team-building activities, and a company-provided mobile phone. The ideal candidate possesses expertise in Base SAS and SQL, understanding of regulatory reporting for the financial sector, proficiency in data warehousing solutions, strong problem-solving skills, and excellent communication abilities in Finnish and English.

Senior Manager, Value & Access - UK & EU

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Senior Manager - Value & Access, UK & Europe. The role involves developing and implementing market access strategies for the Binding Site's diagnostic portfolio and pipeline products in the UK and EU. The ideal candidate will have a degree in a life science, health economics, health policy, or related field, along with 5+ years of experience in reimbursement and managed care in the pharma, medical device, or IVD industry. Key responsibilities include driving reimbursement strategies, leading patient-centered outcome evidence generation, coordinating HTA strategies, and collaborating with external stakeholders. The role requires strong communication skills, project management, and the ability to travel up to 20%.

Back End C# .NET Software Engineer (mid-level)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a mid-level C# .Net Back End Software Engineer. The role involves the full software development lifecycle, including design, development, testing, deployment, monitoring, and maintenance. The ideal candidate should have 3-5 years of experience in software engineering, proficiency in C# .Net and Azure Cloud, understanding of RESTful APIs and microservices architecture, and experience with building data ingestion and API integration. Knowledge of TDD, BDD, and writing unit tests is required. The company offers competitive remuneration, healthcare benefits, and a mission-driven work environment focused on making the world healthier, cleaner, and safer.

Sr Business Development Manager - Purification

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Business Development Manager for the Purification business. The ideal candidate should have a strong understanding of business development fundamentals, deep technical background, and excellent interpersonal skills. The role involves identifying new market opportunities, shaping and implementing business strategies, fostering collaboration, and driving growth in the bioproduction purification sector. Key responsibilities include conducting market analysis, building and presenting cases, leading cross-functional collaboration, driving negotiations, and maintaining relationships with strategic customers and partners. The successful candidate will have 5+ years of professional experience in business development, a degree in biological or chemical sciences, and expertise in downstream purification processes.

Staff Developer Educator

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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