Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

On Site Services Specialist - Junior Drives Engineer

Company: GE Vernova

Location: Larkhall, United Kingdom / Remote

Posted Jan 23, 2025

Director, Product Analysis - USDS Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an Assistant Director or Director, Product Analysis to lead the design and build of major pricing and underwriting programs in Earnix. The role involves driving best practices within Earnix, coordinating with modeling, data, and technology teams, and increasing speed to market with sophisticated models. Responsibilities include leading a team to build pricing programs, creating and maintaining rigorous data models, facilitating design of Rate Order Calculations, and ensuring accuracy of pricing outputs. The ideal candidate should have a Bachelor's degree in a quantitative field, 8+ years of relevant experience, and proven experience in creating rating logic and implementing rating programs in tools like Earnix. Strong understanding of rating algorithm structures and Python language skills are preferred. The company values diversity, equitable and inclusive workplace, and offers comprehensive benefits.

Software Development Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Sr. Litigation Adjuster (Michigan PIP)

Company: The Auto Club Group

Location: Remote

Posted Jan 23, 2025

The Auto Club Group is seeking a Senior Claim Specialist for a full-time, salaried position. The role involves handling highly complex technical issues and the most complex claims, with a focus on Michigan PIP. Key responsibilities include reviewing claims, conducting coverage analysis, identifying policyholder benefits, and negotiating settlements. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth. Required qualifications include five years of experience in complex claim settlements, evidence securing, and subrogation claims. Proficiency in MCCA and attorney represented claims, along with advanced technical knowledge of insurance laws and medical terminology, is essential. The role is currently remote, with potential for occasional travel.

Principal Strategist, Inspire Value/ Transportation and Logistics

Company: ServiceNow

Location: Philadelphia, PA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Principal Strategist for its Inspire Value team. This role involves revolutionizing the enterprise software customer experience, driving digital transformation, and building trusted advisor relationships with customers, partners, and internal teams. The ideal candidate should have extensive experience in transportation and logistics management, strong knowledge of industry regulations, and proficiency in logistics software. They should also possess strong leadership, analytical, and communication skills, and have experience in digital transformation projects or enterprise software deployments. The role requires up to 40% travel and involves working closely with sales and customer success teams.

Director of Sustainability Technology

Company: Equinix, Inc

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Director of Sustainability Technology. The role involves leading a decarbonization data and analytics team, developing sustainability data delivery strategies, and empowering sales teams with technical sustainability materials. The ideal candidate should have a background in sustainability, environmental management, or related fields with a focus on data analytics and technology. They should possess strong analytical skills, excellent communication abilities, and a proven track record of managing teams and delivering results in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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