Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Quality Engineer

Company: AnyRoad

Location: Remote

Posted Jan 23, 2025

AnyRoad, a leader in experiential marketing software, seeks a Lead Quality Engineer to set quality standards, collaborate on robust testing frameworks, and drive transformative change. The role involves defining and embedding quality into every step of the development process, analyzing production data for insights, and leading a culture of excellence. The ideal candidate will have 5+ years of quality engineering experience, technical mastery in tools like Ruby on Rails, React, Node.js, Selenium, Cypress, and Cucumber, and a customer-centric mindset. The company values quality, resilience, and performance, and encourages creativity and innovation. It is a diverse, gender-balanced organization with offices in the US and EMEA, backed by prominent investors.

Sr Employee Relations Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The job posting is for a Sr. Employee Relations Manager position at Thermo Fisher Scientific. The role involves advising on and conducting internal investigations, developing ER capability, and leading culture programs. Key responsibilities include collaborating with HR leaders, leading employment investigations, advocating for ethics hotline programs, coordinating training initiatives, providing thought leadership on performance improvement, and conducting site organizational assessments. Minimum requirements include 7 years of ER experience, a Bachelor's degree, and expert knowledge in ER, risk management, and employment law.

Enterprise Account Manager - NYC

Company: Boomi

Location: Remote

Posted Jan 23, 2025

Boomi is a fast-growing company that aims to make the world a better place by connecting everyone to everything anywhere. They offer an award-winning intelligent integration and automation platform. The company is looking for a sales professional with 7-10 years of enterprise sales experience in the technology field, specifically in data integration or similar domains. The role involves formulating and executing a sales strategy within an assigned region, driving revenue growth within the existing customer base, and consulting with customers on the Boomi Platform. The ideal candidate should have SaaS experience, experience working with C-level executives, and a strong consultative selling background. Boomi is committed to fair compensation, with an OTE of $300K-$340K, and values a diverse and inclusive work environment.

Staff Technical Program Manager, Software

Company: Agility Robotics

Location: Remote

Posted Jan 23, 2025

Agility Robotics, a pioneer in robotics, is seeking an experienced Staff Software Technical Program Manager. The role involves leading cross-functional teams, managing program roadmaps, and collaborating with engineering teams. The ideal candidate should have a strong technical foundation, program management expertise, and a passion for advancing autonomous systems. The company offers competitive benefits including 401k matching, equity, comprehensive insurance, flexible PTO, and a supportive work environment.

Oracle Data & Analytics Functional Consultant - Senior Associate

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

PwC is seeking a Senior Associate for a career in Oracle consulting, offering the chance to assist organizations in leveraging enterprise technology for digital transformation and business growth. The role involves helping clients implement Oracle solutions to address business challenges in areas like finance, operations, and governance. The Oracle Data and Analytics team focuses on data strategy, analytics, and governance to drive profitability, reduce costs, and enhance customer experience. As a Senior Associate, you'll work on complex business issues, demonstrating critical thinking, and using a range of tools to extract insights. Preferred skills include leading data strategy projects, analyzing data flows, documenting data solutions, and advising on transaction processing, reporting, and talent management. The role requires a Bachelor's degree and 4 years of experience. PwC offers a competitive salary range, comprehensive benefits, and a positive work environment.

Supply Chain Coordinator

Company: Vacation Inc.

Location: Remote

Posted Jan 23, 2025

Vacation®, an award-winning sunscreen company based in Miami, USA, is seeking an ambitious Supply Chain Coordinator. The role involves managing supply chain purchasing, generating POs, maintaining BOMs, supporting inbound logistics, and conducting inventory reconciliations. The ideal candidate should have a Bachelor's degree, 3-10 years of experience in supply chain purchasing, invoicing, and ERP administration within a CPG environment, and be processoriented with a passion for data integrity. Vacation® values employees who are humble, detail-oriented, proactive, accountable, and have a sense of humor. The company offers employee equity options, comprehensive medical, dental, and vision plans, a WFH stipend, an annual learning stipend, 15 days PTO, and complimentary Vacation® products.

Lead Reals Business Analyst

Company: UKG

Location: Remote

Posted Jan 23, 2025

UKG, the largest U.S.-based private software company, is seeking a Renewals Business Analyst. The role involves analyzing data across over 20,000 contracts and $3.5B in recurring revenue, identifying trends, optimizing processes, and collaborating with various teams to maximize retention and revenue. The ideal candidate should have 5+ years of experience in business analysis, renewals, or a similar role in a subscription-based business, proficient in Excel, PowerBI, and Salesforce.com. The position offers a pay range of $99800 to $120000, with opportunities for short-term and long-term incentives.

Software Architect, Infrastructure & Security

Company: Invoca

Location: Remote

Posted Jan 23, 2025

Invoca, a leading AI and machine learning-powered Conversation Intelligence company, is seeking an experienced Architect for Infrastructure & Security. The role involves providing technical leadership, collaborating with engineering leaders, and driving technical delivery quality and reliability. The ideal candidate should have 10+ years of hands-on experience as an SRE in multicloud environments, experience with cloud-native computing, and a deep understanding of security practices. Invoca offers competitive benefits including PTO, healthcare, retirement plans, stock options, and more.

Managing Video Editor

Company: Outside

Location: Remote

Posted Jan 23, 2025

Outside Interactive Inc, a leading hub for active lifestyle enthusiasts, is seeking a dynamic and experienced Senior Video Editor Producer. The role involves leading a team of video editors, managing multiple video projects, and ensuring high-quality production standards. The ideal candidate should have strong video editing skills, leadership abilities, and a passion for storytelling. The role offers a competitive salary, flexible time off, and opportunities for professional growth in a diverse and inclusive workplace.

Director, Customer Success

Company: Pluralsight

Location: Remote

Posted Jan 23, 2025

The Director of Commercial Customer Success will lead the development and execution of customer success strategy, aiming to drive adoption and value realization across thousands of customers. Key responsibilities include guiding Customer Success Managers, driving renewals and expansion opportunities, and ensuring alignment between Sales and Customer Success. The ideal candidate will have extensive experience in customer-facing roles, preferably in the SaaS industry, and a proven track record in leading teams, negotiating renewals, and implementing customer success processes. Pluralsight, the company, is remote-friendly, mission-driven, and committed to diversity and belonging. They offer competitive benefits and a culture of trust, autonomy, and collaboration.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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