Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Principal Software Engineer - Search Platform

Company: Atlassian

Location: Remote

Posted Jan 23, 2025

Atlassian India is seeking a Senior Principal Software Engineer for the Search Platform team. The role involves envisioning, building, and evolving a cutting-edge platform for storing, indexing, and searching massive volumes of unstructured data. The successful candidate will collaborate with partner teams, own key OKRs, champion best practices, and drive developer productivity initiatives. Strong technical expertise, experience in designing/building enterprise-grade solutions using microservices, and fluency in at least one modern object-oriented programming language (preferably Java) are required. The candidate should have deep knowledge of large-scale, highly available distributed systems and search technologies, and a passion for engineering rigor and operational excellence.

Senior Machine Learning Engineer - Platform

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a Senior Machine Learning Engineer to construct essential infrastructure for the open financial system. The role involves harnessing diverse data sources, including the blockchain, to enhance user experience. The ideal candidate should be passionate about crypto and blockchain technology, have experience with machine learning methodologies, and exhibit core cultural values such as adding positive energy, clear communication, curiosity, and being a builder.

Business Development Representative

Company: DailyPay

Location: Remote

Posted Jan 23, 2025

DailyPay Inc, a leading on-demand pay solution, is seeking a Business Development Representative. The role involves securing appointments with qualified companies, prospecting new enterprise clients, and delivering a customer-focused sales experience. The company offers comprehensive training, competitive benefits, and a dynamic work environment. No prior sales experience is necessary, and the role is open to recent graduates.

Reals Specialist

Company: Achieve

Location: Remote

Posted Jan 23, 2025

Achieve is seeking a Renewals Specialist to manage software renewals at favorable terms, work with the business on renewal requirements, and ensure compliance with Achieve's purchasing methods. The role involves overseeing renewal queues, working with finance on budget requirements, and preparing reports. The ideal candidate will have an associates or bachelor's degree in procurement or a related field, 13 years of direct experience in procurement related to technology, and proficiency in Microsoft Office and Google Suite. Achieve offers hybrid and remote work opportunities, competitive benefits, and a commitment to diversity and inclusion.

Senior Product Manager

Company: Achieve

Location: Remote

Posted Jan 23, 2025

Achieve is seeking a Sr Product Manager for its Enterprise Applications team to manage the Finance portfolio of applications. The role involves working in an agile environment, collaborating with innovators, and building solutions for FP&A, Strategic Finance, Treasury, and Procurement functions. The ideal candidate values integrity, collaboration, and delivering results. They will engage with Finance and Business Unit leaders, define a technology roadmap, and ensure best-in-class user experiences and operational efficiencies. Requirements include a Bachelor's degree, 5+ years of Product Management experience in Finance strategy, ERP operations, and related applications, and hands-on experience with ERP platforms like Oracle ERP or SAP. Achieve offers hybrid and remote work opportunities, competitive benefits, and a commitment to diversity and inclusion.

Chief People Officer

Company: Gametime

Location: Remote

Posted Jan 23, 2025

Gametime, a company focused on uniting the world through shared live experiences, is seeking a Chief People Officer (CPO). The CPO will develop and oversee the people strategy, focusing on talent management, organizational design, training, performance management, employee experience, compliance, and global total rewards. The role requires 15+ years of experience, with at least 5 years at the executive level, and a strong background in people leadership, organizational design, professional development, total rewards, talent acquisition, and HR management. The CPO will lead organizational design and talent management to drive high performance, serve as a strategic advisor to the executive team, and foster a high-performance culture aligned with the company's core values. Gametime offers flexible PTO, equity, medical, dental, and vision insurance, life insurance and disability benefits, 401K, HSA, pre-tax savings programs, new equipment setup, diverse family-forming benefits, wellness programs, and tenure recognition.

Third Party Risk Management Director

Company: CNA

Location: Remote

Posted Jan 23, 2025

CNA is seeking a Third Party Risk Management professional with extensive experience in the field. The role involves managing and directing day-to-day operations of CNA's Third Party assessment pipeline, including supervising employees and external consultants. Key responsibilities include performing risk management assessments, coaching and training team members, and ensuring adherence to established processes. The ideal candidate should have program expertise in Third Party Risk Management best practices, strong communication skills, and the ability to manage remote teams. A Bachelor's degree and at least ten years of experience in Supplier Risk or Third-Party Risk assessment are required. CNA offers a competitive benefits package and a national base pay range of $97,000 to $189,000 annually.

Senior Project Manager

Company: Anthology

Location: Remote

Posted Jan 23, 2025

Anthology, a leading EdTech company with a global reach, is seeking a Senior Project Manager for a remote position in the United States. The role involves managing medium to large, low- to high-risk projects, serving as the primary customer contact, and providing high-level project and client management guidance. The ideal candidate should have 5-8 years of experience in program or project management, a Bachelor's degree, and strong communication, leadership, and problem-solving skills. The role requires approximately 25% travel and offers a pay range of $115,000 - $140,000/year. Anthology values diversity and inclusion, and the company culture emphasizes dynamic, data-informed experiences for the global education community.

Chat Associate (Global)

Company: Clipboard Health

Location: Remote

Posted Jan 23, 2025

Clipboard Health is a rapidly growing tech startup that aims to revolutionize the healthcare talent marketplace. The company's mission is to enable healthcare professionals to work on their terms while meeting the talent needs of healthcare facilities. The Chat Associates on the Worker Operations Team play a crucial role in maintaining safety and reliability in the marketplace. They communicate with customers, investigate incidents, and develop initiatives to improve the overall quality of the marketplace. The ideal candidate should have at least 2 years of customer support experience, proficiency in English, and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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