Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Manager, Engineering

Company: Grubhub

Location: Remote

Posted Jan 23, 2025

Grubhub is seeking a seasoned engineer with 5+ years of experience in building scalable applications and managing teams. The ideal candidate will lead a team in the Onsite Campus group, focusing on student experience content and search systems. They will be responsible for designing high-performance backend systems, running Agile ceremonies, and influencing team goals. The role involves working closely with product design and mobile teams to define user experience and flow. Grubhub values a fun, innovative culture that embraces diverse ideas and offers opportunities for career growth. Preferred skills include experience with Java or Python, AWS, automated testing, and containerized solutions like Docker.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 23, 2025

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

AR Consultant

Company: CDW

Location: Remote

Posted Jan 23, 2025

Freelance | Contract Senior Quality Assurance Analyst

Company: 10up

Location: Remote

Posted Jan 23, 2025

10up, a leading digital agency, is seeking an experienced Senior Quality Assurance Analyst for remote work in the Asia timezone. The role involves manual visual and functional testing throughout the software development life cycle, ensuring high-quality deliverables for clients. The ideal candidate should have at least 4+ years of QA experience, proficiency in major operating systems and browsers, and the ability to write detailed test plans and cases. The position offers flexible work schedules and the opportunity to work with high-profile clients such as ESPN, Google, and The New York Times Co.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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