Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Fraud & Identity Specialist (Contract)

Company: Instacart

Location: Remote

Posted Jan 23, 2025

Instacart, a company revolutionizing the grocery industry, is seeking a Fraud & Identity Analyst for a 6-month contract. The role involves identifying fraud patterns, conducting investigations, managing customer appeals, and ensuring platform security. The ideal candidate should have 1-2+ years of experience in Fraud, Data Processing, or Support, strong communication skills, and the ability to work in a fast-paced environment. Familiarity with ZenDesk and proficiency in Excel/Google Sheets are preferred. This remote position offers competitive compensation and benefits, with a base pay range of $23-$23 USD depending on the candidate's location.

Senior DevOps Engineer

Company: Endpoint Clinical, Inc.

Location: Remote

Posted Jan 23, 2025

Endpoint is a technology provider specializing in interactive response technology systems for the life sciences industry. They offer solutions through their proprietary PULSE platform, aiming to optimize supply chains, reduce operational costs, and ensure accurate patient dosing. The company, headquartered in Raleigh-Durham, North Carolina, has offices across the US, Europe, and Asia. The Senior DevOps Engineer position involves building, deploying, and maintaining software development CICD pipelines, working closely with various teams to ensure solutions align with company standards and can be deployed on-prem or in the cloud. The ideal candidate should have 8+ years of experience in virtualization, containerization, build, and deployment, with proficiency in Git, Azure DevOps, and major IaC technologies. Strong problem-solving skills, adaptability, and excellent communication are required.

B2B SaaS Sales Manager & Revenue Contributor (FULLY REMOTE)

Company: WhatConverts

Location: Remote

Posted Jan 23, 2025

WhatConverts, a B2B SaaS company, is seeking a seasoned Sales Manager with deep experience in selling SaaS products to SMB and midmarket clients. The role involves leading a high-performing team, driving revenue growth, and collaborating with Marketing and Customer Success. The ideal candidate should have a proven track record in managing outbound sales cycles, coaching team members, and demonstrating a strong analytical mindset. The company offers a fully remote work environment with comprehensive benefits, including health insurance, 401k matching, and generous PTO.

Product Manager

Company: Meta

Location: Remote

Posted Jan 23, 2025

Executive Assistant & Project Manager

Company: BlackLine

Location: Remote

Posted Jan 23, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function and delivering innovative solutions. They are seeking an experienced executive assistant with strong administrative and interpersonal skills to support the Chief Commercial Officer. The role involves managing calendars, arranging travel, preparing reports, planning offsites, and handling information requests. The ideal candidate should have at least 6 years of experience in a similar role, proficiency in Microsoft Office applications, and strong problem-solving skills. BlackLine offers a culture that is kind, open, and accepting, with opportunities for professional development and growth.

New Account Manager

Company: capSpire

Location: Remote

Posted Jan 23, 2025

The New Account Manager role involves acquiring new clients in the energy and commodities trading sectors, focusing on strategic business development and achieving annual sales quotas. Key responsibilities include identifying and closing new business opportunities, leading the entire sales process, maintaining a deep understanding of capSpires offerings, building strong client relationships, collaborating with internal teams, managing sales activities in CRM tools, and traveling as required.

Building System Engineer

Company: Infogrid

Location: Remote

Posted Jan 23, 2025

The job posting is for a Building Systems Engineer role at Infogrid, a fast-growing SaaS company. The ideal candidate should have 5+ years of consulting experience in the energy industry, with expertise in HVAC and Controls systems. They must possess strong communication skills, empathy, and a positive attitude. The role involves understanding and communicating complex building systems, building relationships, and driving engagement and renewals. The company offers on-boarding training, learning of internal tools, and shadowing of senior engineers. Within a year, the candidate will become a product expert, technical resource, and mentor, overseeing dozens of real estate portfolios. Infogrid promotes a flexible work environment, passion for technology, and a mission to help companies reduce their environmental footprint.

Senior Software Engineer (Lisbon)

Company: Datadog

Location: Paris, France / Remote

Posted Jan 23, 2025

Datadog is a global SaaS company that provides a comprehensive platform for engineers to understand, scale, and protect their systems, applications, and teams. They operate at a massive scale, handling trillions of data points daily, and offer features like always-on alerting, metrics visualization, logs, application tracing, and security insights. The company values pragmatism, honesty, and simplicity in problem-solving, and fosters a collaborative, hybrid workplace culture. They seek experienced engineers who value code simplicity, performance, and can design scalable architectures. Datadog offers competitive benefits including new hire stock equity, continuous professional development, and mental health support.

Senior Software Engineer - API Frameworks

Company: Datadog

Location: Paris, France / Remote

Posted Jan 23, 2025

Arity - Product Marketing Intern

Company: Arity

Location: Remote

Posted Jan 23, 2025

Allstate is offering a Product Marketing Consultant Intern position with a focus on market research, content development, campaign analysis, and sales enablement. The ideal candidate should be a self-starter, comfortable with ambiguity, and able to synthesize complex topics into easy-to-understand language. The role involves working collaboratively with multiple stakeholders and influencing product positioning and messaging. The compensation is between $20 and $42 an hour, based on experience and qualifications. Allstate values customer centricity, digital literacy, inclusive leadership, and learning agility. The company is committed to diversity and inclusion, and does not discriminate based on various factors including veteran status.

Oncology Quality Lead

Company: Q-Centrix

Location: Remote

Posted Jan 23, 2025

Q-Centrix, the largest provider of clinical data management solutions to acute care hospitals, is seeking a Clinical Data Lead. This role involves managing quality tasks, ensuring partner satisfaction, and serving as a subject matter expert. The ideal candidate should have an Oncology Data Specialist (ODS) Certification, 1+ years of direct data abstraction experience, and proficiency in MS Office. Q-Centrix offers a competitive rewards package, including flexible work environment, robust benefits, and opportunities for professional development.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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