Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Lead, DevOps Engineer - AWS

Company: Prudential Financial

Location: Newark, NJ / Remote

Posted Jan 23, 2025

Prudential is seeking a Lead, DevOps Engineer for a hybrid role based in Newark, NJ. The successful candidate will design, implement, and maintain CI/CD pipelines, develop infrastructure as code, and manage AWS cloud infrastructure. Key responsibilities include developing automated solutions for continuous integration and delivery, implementing container orchestration tools, and ensuring security best practices. The ideal candidate will have a Bachelor's degree in Computer Science or Engineering, 5+ years of DevOps and AWS experience, proficiency in scripting languages, and expertise in CI/CD and IaC tools. Preferred qualifications include AWS certifications, knowledge of microservices architecture, and familiarity with Agile/Scrum methodologies.

Wind Hub Technician - NE 1 (Elgin, NE Area)

Company: GE Vernova

Location: North Platte, NE / Remote

Posted Jan 23, 2025

The Wind Hub Technician position involves local travel within the wind hub, maintaining optimal turbine function and output. Essential responsibilities include working with site and hub leadership to fulfill contractual obligations, performing maintenance and repairs, troubleshooting complex mechanical, hydraulic, and electrical problems, and documenting all work. The role requires a high school diploma or equivalent, minimum 1 year of experience as a Wind Technician or completion of a Wind Certificate Program, and a valid driver's license. The position involves handling repetitive weight up to 50 lbs and climbing towers up to 300 feet daily. Flexibility for rotating shifts and on-call duties is required.

Director, Mid-Market Sales

Company: Expert Institute

Location: Remote

Posted Jan 23, 2025

Expert Institute, a leading company in the legal space, pairs attorneys with expert witnesses to win high-stakes cases. They have aided in billions of dollars in settlements and verdicts for clients, including major brands like Google, Uber, and Microsoft. The company values an entrepreneurial mindset, fast-paced environment, and efficient business model. They are seeking a powerhouse sales professional with a winning mindset to drive explosive sales growth in a territory filled with hundreds of law firms. The role involves building a strong sales pipeline, leveraging sales support resources, and working in a fast-paced, transactional, and consultative sales environment.

SAP Consultant SD

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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