Technical Support Jobs in Remote

386,698 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Security Operations Engineer

Company: Canonical

Location: Remote

Posted Nov 26, 2025

Canonical is opening several Security Operations Engineer SOC positions to build a new team reporting to the CISO. The goal is to create a new level of assurance and observable rigor into the open source supply chain by monitoring Canonical's own estate and raising the robustness of the entire global Ubuntu estate. The SecOps team is responsible for designing, implementing, and evolving Canonical's security practices, tools, systems, and policies to secure data, internal infrastructure, and build processes. They also contribute to the security of the wider open source ecosystem through knowledge sharing and threat intelligence initiatives.

Engineering Manager - Build and Release Infrastructure

Company: Canonical

Location: Remote

Posted Nov 26, 2025

Canonical is a leading provider of open source software and operating systems. The company is hiring an Engineering Manager to shape the future of open source development with Launchpad, a powerful platform used by influential open source projects. The role involves leading a distributed team, fostering technical excellence, and driving the evolution of Launchpad.

Senior Desktop Integrations Engineer

Company: Mozilla

Location: Remote

Posted Nov 26, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The Firefox team is a community of engineers who care deeply about delivering the fastest, friendliest, and most usable browser possible.

Senior Manager - Total Rewards

Company: Alma

Location: Remote

Posted Nov 26, 2025

The Senior Manager Total Rewards role is critical in designing, analyzing, and implementing Almas total rewards programs to attract, retain, and motivate top talent. The ideal candidate is innovative, highly proficient with analytics tools, and excited about leveraging emerging technologies, including AI, to shape the future of total rewards.

Senior Sales Engineer - Strategic

Company: ExtraHop

Location: Remote

Posted Nov 26, 2025

The Senior Sales Engineer role involves leading technical strategy, delivering product demonstrations, mentoring sales engineers, collaborating with product and engineering teams, and providing post-sales support. The position requires 7+ years of experience selling cloud and cybersecurity technology, strong technical skills, excellent communication abilities, and the ability to build strategic relationships.

Senior Engineer - Client

Company: Scopely

Location: Remote

Posted Nov 26, 2025

Scopely is seeking a Senior Engineer to join an exciting unannounced StrategyMMO project with opportunities in Spain, Ireland, Portugal, or the UK. The role emphasizes collaboration, technical innovation, and contributing to core technologies while working with a global team of game developers.

Software Engineer III | Platform

Company: ExtraHop

Location: Remote

Posted Nov 26, 2025

The job posting is for a Software Engineer III position to develop features and components for appliances and cloud offerings. The role involves designing and building platform support, collaborating with various teams, and maintaining quality. The company values diversity, positive culture, and innovation. The position offers a competitive salary range of $130,000 to $160,000 plus bonus and benefits.

Staff Engineer - Client

Company: Scopely

Location: Remote

Posted Nov 26, 2025

Scopely is seeking a Staff Client Engineer for a remote StrategyMMO project, emphasizing collaboration, technical expertise, and innovation in game development. The role involves designing features, improving processes, and working with cross-functional teams to create high-quality code for a global audience.

Senior Desktop Integrations Engineer

Company: Mozilla

Location: Remote

Posted Nov 26, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and now have over 225 million users worldwide. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Growth Marketing Manager - Formative

Company: Newsela

Location: Remote

Posted Nov 26, 2025

The Growth Marketing Manager role at Formative focuses on driving growth initiatives, optimizing the user journey, and leveraging in-product messaging to increase qualified traffic, conversions, and paid customers. The ideal candidate should have a proven track record in growth marketing, deep channel expertise, advanced technical proficiency, and a relentless systematic optimizer mindset.

Director of Development

Company: Code.org

Location: Remote

Posted Nov 26, 2025

The Director of Development role at Code.org is a key contributor responsible for managing high-value donor relationships and crafting tailored partnership strategies. The role involves mentoring a team of fundraisers, collaborating with internal teams, and shaping donor stewardship strategy. The ideal candidate has 8+ years of experience in fundraising or enterprise sales, proven success managing high-value relationships, exceptional relationship-building skills, and a strong data orientation.

Senior Desktop Integrations Engineer

Company: Mozilla

Location: Remote

Posted Nov 26, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser used by over 225 million people worldwide. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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