Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Network Security Engineer (Remote)

Company: WEX

Location: Boston, MA / Remote

Posted Jan 23, 2025

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives and CXOs. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote, open to US candidates except those in the NYC Metro Area, and requires working hours in EST/CST. Samsara offers competitive compensation, benefits, and a flexible working model.

Account Executive - MM - Customer - Steel/Concrete

Company: Trimble

Location: Remote

Posted Jan 23, 2025

Trimble, a leader in the construction software industry, is seeking a high-energy Sales Professional with strong sales skills, business acumen, and technical aptitude. The Customer Sales Account Executive will grow current Trimble AECO software customer accounts, understand their business needs, and demonstrate how Trimble can address their critical needs. Key responsibilities include developing and closing medium and large contracts, managing customer relationships for growth, and identifying new opportunities within the customer base. The ideal candidate should have 8+ years of experience selling SaaS solutions, a track record of exceeding sales targets, and proficiency in Salesforce CRM and Google Suite products. Prior construction industry experience is preferred.

Senior Site Reliability Engineer, Customer Support Technology

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Atlassian is seeking an experienced Site Reliability Engineer to join their Customer Support Technology team. The ideal candidate should have at least 8 years of experience in operating critical customer-facing cloud products, strong knowledge of industry best practices for SRE, and expertise in public cloud offerings like AWS components. They should be passionate about building reliable services, have experience with container systems, and strong organizational and interpersonal skills. Familiarity with languages like Java, Kotlin, Python, and JS, along with experience in microservice architecture and database administration, is highly valued.

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives and CXOs. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote and open to US candidates in EST/CST time zones. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Senior Software Engineer, Backend - Platform

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking Senior Backend Engineers to join their Platform Product Group, specifically for the Finhub and Identity teams. The role involves building the next generation of crypto-forward products and features, solving complex technical problems, and working with modern cloud technology. The ideal candidate should have at least 5 years of software engineering experience, knowledge of service-oriented architecture, and passion for building an open financial system. Experience with blockchain technology, Golang, Docker, and high reliability or security systems is a plus.

Senior Project Manager

Company: Anthology

Location: Remote

Posted Jan 23, 2025

Anthology, a leading EdTech company with a global reach, is seeking a Senior Project Manager for a remote position in the United States. The role involves managing medium to large, low- to high-risk projects, serving as the primary customer contact, and providing high-level project and client management guidance. The ideal candidate should have 5-8 years of experience in program or project management, a Bachelor's degree, and strong communication, leadership, and problem-solving skills. The role requires approximately 25% travel and offers a pay range of $115,000 - $140,000/year. Anthology values diversity and inclusion, and the company culture emphasizes dynamic, data-informed experiences for the global education community.

WCM Industrial Efficiency Engineer

Company: Saint-Gobain

Location: Remote

Posted Jan 23, 2025

Saint-Gobain is seeking a WCM Industrial Efficiency Engineer to support the company's World Class Operational Excellence initiative. The role involves investigating and problem-solving plant performance issues, rationalizing and planning performance improvement activities, and teaching WCM Industrial Efficiency Pillar routines. The engineer will travel up to 75% across multiple U.S. Roofing sites, working closely with Plant Resources and pillar teams. Required qualifications include a Bachelor's Degree in mechanical engineering or similar, minimum five years of experience in continuous process manufacturing, and proficiency in Continuous Improvement, TPM, WCM principles. Saint-Gobain offers a comprehensive Total Rewards Program, emphasizing diversity, inclusion, and sustainability.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages