Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Engineering Manager, Traffic

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an experienced Engineering Manager, Cloud Traffic Engineering to join their mission to revolutionize the construction industry. The role involves building, managing, and evolving a team focused on designing and maintaining scalable, reliable global traffic delivery infrastructure. The successful candidate will drive excellence in operations and cloud networking, partner with various teams to improve customer experience, and mentor team members. The ideal candidate will have a BS or MS in MIS or related field, 8+ years of experience in software/infrastructure engineering, and expertise in global cloud networking or network design for large-scale web applications.

Backend Developer

Company: Autodesk

Location: Quebec City, Canada / Remote

Posted Jan 23, 2025

Autodesk's Entertainment & Media Solutions (EMS) division is seeking a Backend Developer to join their innovative and collaborative team. The role involves contributing to all aspects of software development, including architecture, design, estimation, development, testing, and release. The ideal candidate will have 3+ years of experience as a backend developer using Java, a deep understanding of software design principles, and strong troubleshooting skills. They should be passionate about developing innovative technology and thrive on problem-solving. The role involves working on highly technical software projects that power major film productions, collaborating with product owners, software architects, and other engineers, and enhancing engineering practices within the web development discipline.

Digital Content Producer

Company: HomeAdvisor

Location: Denver, CO / Remote

Posted Jan 23, 2025

SAP Consultant FICO

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Director of Impact Distribution

Company: Human Ventures

Location: Remote

Posted Jan 23, 2025

The job posting is for a Director of Impact Distribution position at Picture Motion. The role involves overseeing the Screening Tours division, managing a team of 3-4 people, and reporting to the COO. The ideal candidate is a data-loving, organized individual with strong client relationship skills, creativity, and experience in independent film distribution or impact producing. The role requires wearing multiple hats, from day-to-day operations to high-level strategy development and business development support. The company works with prestigious clients like National Geographic, Amazon Studios, and Patagonia, and has a strong commitment to social impact through film and TV.

HRBP Manager

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Talent Strategy professional for its Global Marketing organization. The role involves supporting the HRBP Manager in executing talent strategy, including organization design, restructuring, and workforce KPIs. Key responsibilities include enabling BU/Function leaders, designing HR programs, driving employee engagement, and providing HR policy advice. The ideal candidate should have excellent interpersonal skills, knowledge of HR processes, and at least 5-8 years of direct client-facing HR experience. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Manager, Sales Strategy & Field Operations (9828)

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company empowers businesses to make smarter, more profitable decisions, improving operating margins. Coupa values a collaborative culture, innovation, and global impact. The role involves defining and driving global sales programs, partnering with stakeholders, and conducting sophisticated data analysis. Requirements include 5+ years of experience in related roles, strong analytical skills, and proficiency in Microsoft Office Suite. The estimated pay range varies based on location.

ISV Partner Manager

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an ISV Partner Manager to join their Partnerships team. The role involves supporting and growing partnerships within a defined industry vertical, enabling ISV and referral partners, and overseeing the development and management of strategic partners. The successful candidate will proactively execute the partner strategy, drive engagement based on data-driven findings, and work cross-functionally to ensure partner success. Key responsibilities include establishing relationships with ISV partner organizations, driving partner success, managing day-to-day partner relations, and collaborating with various teams to develop sales enablement and marketing opportunities. Procore is looking for someone with 3+ years of partner account management experience, preferably in the construction industry, and strong communication and executive presence skills. The position offers remote work in the US, and reports to the Senior Director, App Marketplace.

Head of Data Infrastructure

Company: LendingHome

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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