Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

VP, Data Center Ops - East

Company: Equinix, Inc

Location: Ashburn, VA / Remote

Posted Jan 23, 2025

Program Engineer

Company: Leidos

Location: Remote

Posted Jan 23, 2025

Regional Sales Representative - HOFFMAN

Company: nVent

Location: Helena, MT / Remote

Posted Jan 23, 2025

nVent is seeking a sales professional with 5+ years of experience in a commercial, electrical, or industrial market. The role involves achieving sales quotas for Modular Metrolic enclosures in the western US, managing a sales region, training the electrical distribution channel, and identifying new product categories. The successful candidate will work remotely from a home office, travel 40-60% of the time, and require experience with Salesforce.com. nVent offers a dynamic global reach, diverse operations, and a commitment to strengthening communities. The company's portfolio includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM, and SCHROFF.

Actuary/Sr. ERM Consultant - Capital Modeling

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 23, 2025

Liberty Mutual's Global Risk Solutions (GRS) Capital & ERM group is seeking a highly motivated individual for its Capital Modeling group. The role involves designing, developing, and implementing dynamic financial analysis solutions. Responsibilities include updating capital model parameters, developing new solutions, and collaborating with various teams. Preferred qualifications include a degree in Mathematics, Actuarial Science, Statistics, Finance, or Economics, 5-7 years of relevant experience, strong analytical skills, and proficiency in MS Excel and coding. Liberty Mutual is a leading provider of commercial, specialty insurance, and reinsurance products, committed to fostering a diverse and inclusive workplace.

Analytics Lead, Full Stack

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm is seeking a data professional with strong skills in database design, ETL processes, and SQL for a role in the Financial Systems organization. The ideal candidate will design and deliver database models, data pipelines, and reporting solutions, while also advocating for data governance, security, and quality. The role involves working with cloud data warehouses like Snowflake and ETL tools such as DataBricks and Fivetran. Affirm offers competitive compensation, benefits including health care coverage and flexible spending wallets, and a remote-first company culture.

Product Manager, Insurance

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

GenAI Architect

Company: ServiceNow

Location: Raleigh, NC / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a GenAI Architect to drive customer outcomes and value realization. The role involves hands-on delivery of ServiceNow's GenAI capabilities, technical advisory activities, and collaboration with cross-functional teams. The ideal candidate should have at least 5 years of experience in a technology advisory role, preferably with GenAI solutions, and ServiceNow certifications. They must possess excellent communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment. ServiceNow is an equal opportunity employer, committed to inclusivity and diversity.

Customer Success Manager, SaaS Products (Supplyframe)

Company: Siemens Digital Industries Software

Location: Remote

Posted Jan 23, 2025

Supplyframe, a Siemens company, is seeking a Customer Success Manager. The role involves building and maintaining strong client relationships, developing strategic initiatives, and leading change management efforts. The ideal candidate should have a bachelor's degree, 5+ years in customer-facing roles, and experience with C-suite executives. Siemens offers comprehensive benefits including health, dental, vision, disability, and paid time off. The salary range is $75,000 to $90,000.

Summer 2025 Architecture Intern

Company: Intradiem

Location: Remote

Posted Jan 23, 2025

Intradiem, a technology company, is reinventing customer service through AI-powered Intelligent Automation solutions. They develop innovative solutions for contact center and back-office teams, supporting hundreds of thousands of agents and saving millions annually. The Architecture Intern role involves designing and implementing software subsystems, assisting with research, ensuring scalability and performance, and interfacing with other architects. The ideal candidate has a background in Computer Architecture, Machine Learning, or related fields, with a solid grasp of coding technologies and interest in cloud technologies.

Analista de Infraestrutura Junior (Cloud - Kubernetes)

Company: Kyndryl

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Kyndryl is seeking a talented and enthusiastic Cloud Operations Analyst to join a hybrid cloud support team. The role involves resolving incidents, troubleshooting in crisis rooms, and executing planned and emergency changes. Kyndryl offers ample opportunities for certifications and growth as a Cloud Hyperscaler. The ideal candidate should have experience or certifications in various cloud offerings (IBM, Microsoft, Google, etc.), incident resolution, Kubernetes container platform (Openshift/AKS), and familiarity with DevOps/Automation. Fluency in English and availability for hybrid work in Osasco/SP are required. Preferred skills include experience in large projects using Kubernetes platform and familiarity with Kafka, Redis, Kubernetes, OpenShift, Github, Cloud Computing, Containers, Git, AWS, Azure, and GCP. Kyndryl values diversity and inclusivity, offering employee learning programs and volunteering opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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