Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Controls Engineer

Company: Equinix, Inc

Location: Tambaram, India / Remote

Posted Jan 23, 2025

Sr Account Director, Business Development - AES

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Senior Account Director for its Business Development team, specifically for the Accelerated Enrollment Solutions (AES) business. The role involves securing and retaining business through professional sales activities, positioning PPD as a primary provider for clinical development work, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree, relevant experience (equivalent to 5+ years), and a proven track record in hunting and securing new business opportunities. The company's mission is to enable customers to make the world healthier, cleaner, and safer.

Customer Technology Advisor

Company: Kyndryl

Location: Ramat Gan, Israel / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Customer Technology Advisor to join their dynamic Go-To-Market team. The role involves leveraging technical and solution expertise to drive opportunities and exceed customer expectations. The advisor will be a trusted ally, delivering unique value to customers through captivating demos and presentations. They will support Consulting, Advisory, and Architecture activities, collaborating closely with customer partners and Kyndryl Consult Partners. The ideal candidate will possess strong technical and business acumen, excellent customer-facing skills, and the ability to identify intricate business and technical requirements. They will also lead the pre-sales process, ensuring quality and compliance verification, and build relationships with external alliance partners.

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific's PPD division is seeking a Patient Recruitment & Engagement Lead. This role involves managing global Patient Recruitment strategies for drug trials, leading implementation of recruitment strategies, collaborating with clinical teams, maintaining compliance, and overseeing project financials. The ideal candidate should have a Bachelor's degree, previous patient recruitment experience, and strong leadership, project management, and communication skills. The position is home-based in the US, UK, Italy, France, or Spain, with a salary range of $100,000 - $140,000 USD. Thermo Fisher Scientific offers competitive benefits and a mission to make the world healthier, cleaner, and safer.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Data Analyst to unlock the power of data and drive strategic decisions. The role involves working closely with customers, diving deep into IT datasets, and uncovering valuable insights. The analyst will be a trusted advisor, utilizing advanced analytical skills and domain expertise to solve complex business problems. Collaboration is key, with the analyst working closely with cross-functional teams to gather, structure, and clean data. The role offers opportunities for career growth and access to vast repositories of data.

Manager, CRM Systems & Salesforce Architect

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Salesforce Engineering Manager & Architect to lead a high-performing team and craft game-changing enterprise solutions. The role involves driving Salesforce integration, scaling teams and solutions, and mentoring team members. Responsibilities include business partnership, Salesforce architecture, user experience enhancement, technical guidance, system design, development practices, risk mitigation, strategic alignment, and mentorship. Requirements include a degree in Computer Science or related field, 5-7 years of Salesforce experience, and certifications like Salesforce Certified Technical Architect. The company offers a flexible, remote work environment, equity compensation, and a focus on diversity and inclusion.

IT Junior Security SOC Analyst

Company: Kyndryl

Location: Rome, Italy / Remote

Posted Jan 23, 2025

Kyndryl, a leading technology company, is seeking a Cybersecurity Defense professional. The role involves protecting organizations' infrastructure from cyber threats, utilizing skills in cybersecurity, incident response, security operations, vulnerability management, and threat hunting. The ideal candidate should have 1-2 years of security analyst experience, expertise in network, host, and cloud-based security, and a deep understanding of the current cyber threat landscape. Kyndryl offers opportunities for growth, skilling programs, and a diverse, inclusive work environment.

Customer Partner

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 23, 2025

Kyndryl is seeking an Account Management Partner to drive proactive account growth, develop deep customer connections, and build trusted relationships with top-level executives. The role involves not only selling new offerings but also minimizing erosion in renewals, ensuring the flourishing of Kyndryl's largest accounts. The ideal candidate will be a strategic mastermind, responsible for developing and executing cutting-edge account strategies, and leading one or more Portfolio or Strategic accounts. They will also generate new opportunities, expand existing work into larger scopes and new capabilities, and ensure customer satisfaction and success. Kyndryl values diversity and offers opportunities for career growth, including hands-on experience, learning opportunities, and the chance to certify in major platforms.

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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