Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

UKG Pro Workforce Management - Director

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

Senior Security Software Engineer

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 23, 2025

ED/VP Medical Science & Strategy - Neurology/Neuroscience

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

PPD, part of Thermo Fisher Scientific, is seeking an Executive Medical Director / Vice President, Medical Science & Strategy - Neuroscience. The role involves driving strategic and measurable business outcomes, with a focus on neuroscience diseases. Key responsibilities include ensuring high-quality input into RFPs, supporting PPD's business activities, providing therapeutic and developmental expertise to internal teams, and participating in multidisciplinary teams. The ideal candidate should be a certified neurologist with at least 10 years of experience in the pharmaceutical industry, possessing strong leadership, communication, and problem-solving skills. The position offers a competitive salary, comprehensive benefits, and an exciting work environment.

Principal Software Engineer, Transactional Data Platform

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Atlassian is seeking a Principal Software Engineer to join one of their Sydney engineering teams. The role offers flexibility in working location, with opportunities to work from an office, home, or a combination. Atlassian values expertise and mentorship, emphasizing the candidate's ability to take on high-level responsibilities and guide junior members. The ideal candidate should have a degree in Computer Science or related field, expert-level experience in languages like Java, Python, C#, C/C++, or Ruby, and a passion for collaborating and mentoring. The role involves tackling complex problems, leading code reviews, and contributing to company-wide initiatives. Atlassian offers competitive perks and benefits, fostering a culture that values diverse perspectives and experiences.

Lead Product Manager - Scheduler

Company: Zoom

Location: Remote

Posted Jan 23, 2025

The Lead Product Manager for Zoom's Scheduler product will define and deliver an integrated product experience, aligning with Zoom's mission to connect people seamlessly. This role requires a strategic leader with cross-functional collaboration skills and deep understanding of productivity tools. The successful candidate will create cohesive user experiences, support a unified workflow, and drive customer satisfaction. The Zoom Scheduler team prioritizes user needs and works across departments to build innovative solutions. The role involves leading the product vision, strategy, and roadmap, managing product aspects from inception to launch, conducting industry analysis, user research, and data analysis, defining and tracking KPIs, partnering with engineering, design, and marketing, and collaborating with sales, support, and customer success teams.

Senior Product Manager, Workday

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 23, 2025

Principal Solution Architect

Company: ServiceNow

Location: Seoul, South Korea / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Platform Solution Architect with extensive experience in implementing complex technologies and ServiceNow Workflow solutions. The role involves providing architectural guidance, business acumen, and deep product expertise to customers and partners. Key responsibilities include leading engagement projects, interacting with senior leadership, supporting pre-sales activities, and promoting continuous improvement practices. The ideal candidate should have at least 12 years of consultation and configuration experience, 5 years in advisory consultation related to ServiceNow Workflow solutions, and strong communication skills. ServiceNow Certifications (CSA, CAD, CIS, CSM, CIS-SP, and Core Platform micro-certifications) are required or must be achieved within the first 60 days.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Senior Solutions Consultant

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Director, Product Design

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking a Director of Product Design to lead a team in creating intuitive, engaging user experiences for their web and mobile apps. The role involves establishing design vision, defining user experience strategy, and mentoring designers. The ideal candidate has 12+ years of experience in cross-functional roles, 6+ years leading UX teams, and a proven track record of influential UX work contributing to business goals. They should be skilled in Agile methodologies, visual design, and tools like Figma. The company offers comprehensive benefits including pension contributions, flexible time off, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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