Technical Support Jobs in Remote

386,698 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Software Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot Corporation is seeking a Senior Software Engineer to join the Risk Team and build scalable, secure systems for fraud detection and risk management. The role involves technical leadership, collaboration with cross-functional teams, and operating in an AI-driven SDLC environment.

Marketing Science Manager

Company: Reddit

Location: Remote

Posted Nov 25, 2025

Reddit is seeking a Marketing Sciences Manager to lead a team and help advertisers succeed on the platform. The role involves managing a team, developing performance benchmarks, and optimizing ad campaigns. The position requires 5+ years of experience in advertising or analytics, familiarity with measurement solutions, and the ability to work cross-functionally.

Senior Infrastructure Software Engineer

Company: Dropbox

Location: Remote

Posted Nov 25, 2025

The role of an Infrastructure Engineer at Dropbox involves shaping and constructing robust systems to support current products and future innovations. Responsibilities include building infrastructure for metadata management, expanding Dropbox's data fabric, optimizing analytics platforms, collaborating with cross-functional teams, and proactively identifying opportunities for improvement. The position requires a strong technical background, experience in managing large-scale systems, and the ability to navigate ambiguous situations.

Staff Software Engineer - Backend

Company: Sprout Social

Location: Remote

Posted Nov 25, 2025

Sprout Social is hiring a Staff Software Engineer to join their Engineering team. The role involves working on a tech-giant scale with smaller supportive teams, processing billions of requests and social messages daily. The ideal candidate will have 7+ years of experience in software development, 5+ years in object-oriented programming, and 3+ years leading engineering projects. The company offers a comprehensive benefits program, flexible work arrangements, and opportunities for growth and development.

VP - Product Management (Platform & Signature Experience)

Company: EDB

Location: Remote

Posted Nov 25, 2025

The candidate is seeking a VP of Product Management role overseeing the end-to-end user journey and execution layer of the EDB Postgres AI platform. The role involves leading teams responsible for platform services, hybrid management, telemetry, migrations, and partner marketplace integration. The ideal candidate should have 10+ years of product leadership experience, deep technical fluency in modern database technology and cloud-native architecture, and proven ability to define a world-class user experience for enterprise-grade software.

Assigned Support Engineer

Company: GitLab

Location: Remote

Posted Nov 25, 2025

The role involves providing technical support to GitLab's largest customers, collaborating with various teams to build new features and fix bugs, and troubleshooting complex issues. The Support team is distributed globally and values transparency, collaboration, and the ability to structure work to suit personal life.

Enterprise Account Executive

Company: Elicit

Location: Remote

Posted Nov 25, 2025

Elicit is an AI research assistant that helps researchers make better decisions. The company is hiring an Enterprise Account Executive to expand into complex enterprise environments like life sciences, biotech, and pharma. The role involves owning enterprise deals, managing the sales cycle, tailoring technical value, expanding accounts, shaping the sales motion, contributing to team growth, and being the voice of the customer.

Full Stack Developer

Company: Guidehouse

Location: Remote

Posted Nov 25, 2025

The job posting is for a full-stack developer position in software development and support for a digital travel company. The role involves designing, implementing, and testing a distributed enterprise application using microservices and business automation patterns. The ideal candidate should have experience in enterprise software design, proficiency in JavaScript, Java, and cloud development, and knowledge of web accessibility and security best practices.

Technical Learning Specialist

Company: Figma

Location: Remote

Posted Nov 25, 2025

Figma is seeking a Technical Learning Specialist to create high-value learning programs for Product Support Specialists, focusing on complex technical customer queries and developer-focused features. The role involves leveraging AI, collaborating with cross-functional teams, and analyzing training impact to ensure teams are well-prepared for technical challenges.

Support Specialist

Company: Coefficient

Location: Remote

Posted Nov 25, 2025

Coefficient is a VC-backed SaaS startup based in the SF Bay Area, building a remote-first company focused on hiring top talent. They provide a no-code solution that enables business teams to access and work with company data in real-time directly from spreadsheets, aiming to reduce friction between IT and business teams to drive efficiency and growth.

IAM Engineer - SailPoint ISC

Company: GuidePoint Security

Location: Remote

Posted Nov 25, 2025

GuidePoint is expanding its Identity and Access Management service offerings and is hiring an Identity Governance and Administration Engineer with SailPoint ISCIDN Implementation experience. The role involves implementing and enhancing SailPoint ISCIDN Identity Governance and Administration solutions, gathering and documenting technical requirements, and acting as a subject matter expert for client discussions. The ideal candidate should have hands-on experience with SailPoint ISCIDN technologies, common connectors, XML, JSON, web services, configuring workflows, user access certification campaigns, segregation of duties policies, and the software development lifecycle. Strong verbal and written skills are required to develop technical documentation and presentations, and experience in leading technical discussions with technical and non-technical stakeholders is preferred. SailPoint IDNISC Engineer certification is highly preferred. The company offers access to vendor-supplied training, paid vendor certifications, the opportunity to learn additional IAM security tools, and 100% remote work.

Director - Product Counsel

Company: Figma

Location: Remote

Posted Nov 25, 2025

Figma seeks a Director to lead their product counseling team, offering growth opportunities and a competitive salary. The role involves strategic legal guidance and collaboration across teams, with benefits including equity, health insurance, and remote work flexibility.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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