Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sr. Oversight Director, General Medicine/Cardiovascular Team - West Coast Region Required

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Sr. Director, Project Management for their Oversight Team in the North America region. The role is remote-based and involves strategic indication or client-specific portfolio management within a Therapeutic Unit. The ideal candidate should have a Bachelor's degree or equivalent, 5+ years of management experience, and comprehensive therapeutic area knowledge. Key responsibilities include navigating project delivery, financial negotiations, and risk management, as well as developing business growth strategies. The company values health and wellbeing, offering a comprehensive Total Rewards package including medical, dental, and vision plans, retirement savings programs, and paid time off.

Technical Applications Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Technical Support Product Specialist. The role involves providing product consultation, collaborating with inter-functional teams, and supporting customers with products like Prima PRO, APIX, and SOLA iQ. The successful candidate will represent the company in a positive manner, build strong customer relationships, and resolve technical inquiries. Extensive onboarding training is provided, along with growth opportunities. The ideal candidate should have a technical degree or equivalent experience, excellent communication skills, and the ability to travel up to 10% of the time. Benefits include 401k, healthcare, and more.

District Manager, OnStar & Loyalty - Indianapolis, IN

Company: General Motors

Location: Remote

Posted Jan 23, 2025

The District Manager, OnStar & Loyalty position at General Motors involves engaging dealers through regular contacts and business reviews. The role requires building relationships with dealer partners to promote, support, and coach staff on GM software and subscriptions. The candidate will be responsible for in-dealership training, driving adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, and over-the-air upgrades. The position requires extensive travel, with 60-70% of time spent on the road. General Motors offers a home-based employment with daily travel to dealerships, a bonus incentive program, and a company-issued vehicle. The role demands strong communication skills, tech-savviness, and the ability to work in various time zones, including weekends and holidays.

Senior Site Reliability Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Senior Technical Consultant - ITOM

Company: ServiceNow

Location: Puteaux, France / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM). The role involves delivering ServiceNow solutions, configuring the platform, leading technical aspects of project delivery, and designing ITOM solutions. The ideal candidate should have a solid understanding of ITIL Model, experience with cloud platforms, scripting languages, and monitoring tools. They should also possess strong system administration skills, networking expertise, and excellent communication skills. The role offers opportunities for collaboration, innovation, and continuous improvement, with potential for up to 50% annual travel.

Account Executive, Compliance

Company: FloQast

Location: Remote

Posted Jan 23, 2025

FloQast, a company founded in 2013 with offices worldwide, is seeking a motivated Account Executive, Compliance to join their direct sales team. The role involves cultivating relationships with executives to close business deals, driving the sales cycle, and networking with potential clients. The ideal candidate should have a minimum of 5+ years in software sales and 3+ years in Risk/Compliance. They should be comfortable in a high-velocity sales environment, have a track record of over-achieving quota, and possess excellent communication skills. The base pay is between $110,000 - $130,000 with a commission plan, and a competitive benefits package is offered.

Advisory Solution Consultant

Company: ServiceNow

Location: Vienna, VA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Advisory Solution Consultant for Strategic HCLS Accounts. The role involves assisting sales personnel in qualifying enterprise customer needs, providing technical advisory, and conducting product demonstrations. The ideal candidate should have 7+ years of pre-sales solution consulting experience, strong ITSM & ITOM experience, and a deep understanding of web technology. The position offers a competitive base pay, variable/incentive compensation, and benefits.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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