Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Principal Technical Consultant - Strategic Portfolio Management

Company: ServiceNow

Location: Staines, United Kingdom / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company is seeking a Principal Technical Consultant for Technology Workflows. This role involves guiding clients through ServiceNow's Strategic & Application Portfolio Management solutions, delivering best-practice-based solutions, and driving business outcomes. Key responsibilities include project delivery, pre-sales support, and product collaboration. The ideal candidate should have several years of experience in consulting, configuration, and implementation of complex technologies, with a focus on enterprise architecture and technical roadmaps. Strong expertise in Strategic Portfolio Management, Application Portfolio Management, and IT Business Management is required. Fluency in English and ServiceNow certifications are essential. ServiceNow is an equal opportunity employer.

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

Site Manager (Bauleiter für Wasserkraftwerke)

Company: GE Vernova

Location: Vienna, Austria / Remote

Posted Jan 23, 2025

Sr. HRBP, Tech

Company: hims & hers

Location: Remote

Posted Jan 23, 2025

Hims & Hers Health, Inc. is seeking an experienced Senior HR Business Partner to support analytics, product management, and engineering teams. The ideal candidate will have a deep understanding of HR practices in the tech sector, 10+ years of HR experience, and 2+ years in employee relations. They will collaborate with senior leadership to develop HR strategies, oversee development and retention strategies, serve as a trusted advisor, lead performance evaluations, and guide teams through organizational changes. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, and a diverse and inclusive work environment.

Enterprise Account Executive (Financial Services)

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting seeks a sales professional with 7+ years of experience in software or solutions sales to produce new business revenue. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and acting as a trusted advisor to customers. Qualifications include experience in establishing trusted relationships, achieving sales targets, and understanding the 'bigger picture' of IT plans. The company offers competitive compensation, benefits, and a flexible work environment.

Sr. Manager, Technical Delivery (PSE) - East

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Senior Manager, Technical Delivery (PSE) for a remote, global role. The role involves managing Professional Services Engineers, providing installation, migration, training, and advisory services to customers. The ideal candidate will have experience in managing professional services or customer success, a subscription-based business model, and technical teams. They should be familiar with the GitLab platform, adaptable, and have a proven track record in software/technology sales or consulting. GitLab offers comprehensive benefits, including health, finances, and well-being support, flexible work, and equity compensation.

PGIM Real Estate - RFP Associate (Hybrid/Remote)

Company: Prudential Financial

Location: Newark, NJ / Remote

Posted Jan 23, 2025

PGIM, the Global Asset Management business of Prudential, is seeking a determined professional for the Diligence / RFP team within the Global Investor Services group. The role involves marketing the platform to institutional investors and consultants, managing financial services diligence inquiries, crafting compelling RFP responses, and coordinating with various internal teams. The ideal candidate should have 2+ years of experience in formal proposals, technical writing, and investment acumen. Knowledge of Qvidian or other RFP database software, and experience in Private Credit &/or Private Real Estate (Equity/Debt) market, is preferred. PGIM offers competitive compensation, benefits, and a culture that values diversity and collaboration.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Regional Supervisor - Unity Lab Services

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a candidate for a leadership role in Southern California, specifically in North San Diego County and Orange County. The role involves supervising a team of customer multi-site personnel, managing service offerings such as order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and media/reagent preparation. The candidate will also be responsible for employee lifecycle management, delivering on contractual scope of work, and driving process improvement culture. The position requires 4+ years of experience in managed services in a laboratory setting, GxP Experience, and knowledge of OSHA General Industry requirements. The company offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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