Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Project Manager for a global role. The successful candidate will lead ambitious projects, collaborate with world-class teams, and ensure timely achievement of deliverables. Key responsibilities include developing project timelines, budgets, and forecasts, and ensuring compliance with quality processes. Required qualifications include a BS/BA in a scientific field with at least 2 years of relevant experience or an advanced degree with at least 1 year of experience. Proficient project management skills, solid planning abilities, and excellent communication skills are essential. The company offers a competitive salary, extensive benefits, and a flexible working culture.

FSP Vendor Management Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

At Thermo Fisher Scientific, you'll engage in meaningful work that positively impacts global health, safety, and cleanliness. You'll collaborate with a team dedicated to research, development, and delivery of life-changing therapies. The role involves overseeing vendors for moderate complexity clinical trials, contracting with them, ensuring compliance with company practices, client requirements, GxP, and GCP. Financial management of vendor pass-through costs is also part of the job. Excellent communication, organizational, and time management skills are required. This role offers professional development and the opportunity to work with top-tier talent in various engagement models.

Software Support Engineer

Company: GE Vernova

Location: Kongsberg, Norway / Remote

Posted Jan 23, 2025

The company is seeking a Software Support Engineer specializing in Electrical Transmission Network Management Systems. The role involves ensuring customer success and growth, resolving software issues, collaborating with colleagues, and advocating for customers. Required qualifications include advanced experience in digital implementation services, support, debugging, and expertise in Power systems. The job involves investigating and resolving software issues, developing a foundational understanding of the professional discipline, and collaborating with colleagues. Proficiency in C++ and English is required, with fluency in Norwegian being highly valued. The company is an Equal Opportunity Employer offering a comprehensive rewards package.

Customs Associate

Company: Flexport

Location: Remote

Posted Jan 23, 2025

Engineer II, Human Factors Design

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a versatile and experienced UX Designer with at least 2 years of experience. The ideal candidate should have strong proficiency in Figma, a deep understanding of its features, and a portfolio showcasing a range of projects. They should be capable of conducting user research, usability testing, and translating insights into actionable design solutions. Excellent communication and teamwork skills are required, along with a passion for constantly refining processes and learning. The role involves collaborating with cross-functional teams, developing interactive prototypes, and contributing to the growth of the design team. The company values Integrity, Innovation, Intensity, and Involvement, and is committed to enabling customers to make the world healthier, cleaner, and safer.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Estagiário de Governança de TI

Company: Equinix, Inc

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Trainee in TIA Governance. The role involves assisting global teams in analyzing, documenting, and improving ITSM processes, aligning them with frameworks like ITIL. The candidate will support process modeling and automation, ensure documentation aligns with global best practices and compliance needs, participate in international meetings, and prepare reports for global stakeholders. Equinix values diversity and offers opportunities for growth and learning. The ideal candidate should be a recent graduate from a relevant field, available for a 30-hour weekly hybrid internship, and proficient in English.

Senior Software Engineer, Remote (US Eastern)

Company: Cobalt

Location: Remote

Posted Jan 23, 2025

Cobalt, a remote-first cybersecurity company, is seeking a Senior Software Engineer to join their team. The role involves driving advancements in their Pentest as a Service (PtaaS) and Offensive Cybersecurity platform. The ideal candidate will have at least 5 years of full-stack web development experience, proficiency in Kotlin, JavaScript, and cloud environments, and a commitment to writing clean, maintainable code. The position offers competitive compensation, mentorship opportunities, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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