Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Field Sales Manager, Central Massachusetts

Company: PAX Labs

Location: Remote

Posted Jan 23, 2025

PAX, a leading global cannabis brand, is seeking a dynamic field sales representative for the Central Massachusetts area. The role involves driving sales execution standards, launching new products, and retaining existing accounts. The ideal candidate should have 3+ years of outside sales experience in the Massachusetts cannabis market, excellent interpersonal and communication skills, and the ability to work autonomously. PAX offers competitive compensation, equity, comprehensive benefits, and a supportive work environment.

Analytics Engineer, Growth Acquisition

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Senior Security Operations Engineer - Incident Response

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, seeks a Security Operations Team member to monitor and respond to security events, lead incidents, and conduct digital forensic investigations. The role involves collaborating with a global team, creating runbooks, and assisting in process refinement. The ideal candidate has 4+ years of experience in Security Incident Response, proficiency in Python, and understanding of cloud architecture and security. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Sr. Services Project Manager

Company: UKG

Location: Remote

Posted Jan 23, 2025

UKG, a leading U.S.-based private software company with 80,000 customers worldwide, is seeking a Project Manager for its award-winning HRMS/Payroll offering, UKG Pro. The role involves planning, managing, and implementing new projects for large, complex customers. The ideal candidate should have 3+ years of experience in HRMS solutions implementation, project management in the Human Capital Management space, and knowledge of HR disciplines. Preferred qualifications include a Bachelor's degree, strong leadership and communication skills, and PMP certification. UKG is committed to diversity and inclusion, offering comprehensive benefits and opportunities for growth.

Analytics Engineer, Growth Acquisition

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a seasoned analytics engineer with 5+ years of experience in Google Tag Manager (GTM) to help scale growth acquisition efforts. The role involves implementing and maintaining enterprise-level GTM setups, collaborating with marketing teams for custom tracking, ensuring cookie compliance with privacy regulations, and partnering with engineering teams for scalable analytics pipelines. The ideal candidate should have strong knowledge of event-driven analytics, marketing performance tracking, and proficiency with platforms like GA4 & Amplitude. They should also possess SQL skills and familiarity with modern data stack tools. DigitalOcean offers a competitive salary range of $85,000 - $100,000, along with benefits like reimbursement for conferences, training, and education, and equity compensation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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