Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Product Manager

Company: HERE

Location: Remote

Posted Jan 23, 2025

The role involves driving product strategy for HERE's innovative electric vehicle charging solutions, developing insights and trends on market opportunities, and aligning them with the company's holistic business and competitive landscape. The individual will own build/buy/partner decisions, establish KPIs for business growth, and lead the ideation, validation, and development of new product concepts. They will conduct market research, collaborate with cross-functional teams, and ensure high levels of customer satisfaction and loyalty. The ideal candidate should have a BS or MS in computer science or engineering, significant work experience in product management, and strong communication skills.

ServiceNow Administrator (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a dynamic ServiceNow Administrator. The role involves administering the ServiceNow platform, managing users and roles, assisting in Service Catalogue development, and ensuring platform security. The ideal candidate should have 1 year of ServiceNow experience, knowledge of HTML, JavaScript, CSS, and Agile framework. Bonus points for understanding ServiceNow table extension model, Agile/Scrum methodology, and ITIL certification.

Sênior Natural/ADABAS Application Programming

Company: Kyndryl

Location: Hortolândia, Brazil / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Systems Programmer to shape the foundation of mission-critical technology systems. The role involves developing, testing, and maintaining software for computer operating systems, hardware, and systems software. The successful candidate will ensure system security, collaborate with IT professionals to implement cutting-edge technology, and provide technical guidance to teams. They may also lead departments on a national or international level, influencing technology landscape globally. Kyndryl values diversity, inclusivity, and offers opportunities for career growth, including hands-on experience, learning opportunities, and hyperscaler platform certifications.

Senior Software Engineer, Android (Affirm Money Account)

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm, a company revolutionizing credit with transparency and flexibility, is seeking a Senior Android Engineer. The role involves leading a team, collaborating with product management, design, and analytics, and fostering a culture of quality and ownership. The ideal candidate has 5+ years of Android development experience, proficiency in Kotlin and React Native, and a track record of defining technical plans for significant features. Affirm offers competitive compensation, comprehensive benefits, and a remote-first culture.

Commercial Account Executive, Segment

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Commercial Account Executive for Segment Sales, focusing on selling Segment's Customer Data Platform into an $80Bn TAM. The role involves building upon the growth of Segment Mid-Market clients, leading sales cycles, and partnering with cross-functional teams. The ideal candidate has 5+ years of experience in a closing role at a SaaS provider, excellent communication skills, and the ability to thrive in an evolving work environment. The position is remote but based in the United Kingdom, with potential travel for team meetings and client interactions. Twilio offers competitive pay, generous time-off, and a supportive work culture.

Customer Support Agent - German Speaker

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a fluent Dutch, English, and/or German speaker for a Customer Support Agent role in Warsaw. The role involves providing tier two support via email, phone, or live chat, handling complex customer issues, and contributing to process improvement. The company offers a dynamic, international environment, opportunities for professional growth, and a competitive benefits package.

Field Access Manager, Northeast

Company: Blueprint Medicines

Location: Newark, NJ / Remote

Posted Jan 23, 2025

Blueprint Medicines is seeking a Field Access Manager for roles in Boston, MA; New York, NY; Newark, NJ; Philadelphia, PA. This critical, customer-facing role involves educating healthcare professionals on securing coverage, navigating payer requirements, and accessing patient support programs. The manager will also handle case management for escalated patient cases and maintain account management, focusing on improving patient access. The role requires a Bachelor's degree, 7+ years of pharmaceutical/biotech experience, and a proven track record in securing patient access. Benefits include a competitive salary, bonuses, equity grants, and comprehensive health benefits.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an experienced accountant or finance professional for a role involving overseeing book close cycles, performing complex accounting activities, and leading process improvement efforts. The position requires a Bachelor's degree in Accounting or Finance, at least 3 years of relevant experience, and proficiency in Excel and Microsoft Word. The company offers comprehensive benefits, a supportive work environment, and opportunities for career growth. The role involves working in the office twice a week if within a 50-mile radius of Boston, MA, Columbus, OH, Seattle, WA, Portsmouth, NH, or Plano, TX offices, with potential for remote work.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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