Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Network Solutioner

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 23, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to fostering an inclusive and equitable work environment. The role involves designing network architectures, creating proposals, communicating with clients and partners, advising sales teams, and supporting product verification. Required skills include extensive experience as a network infrastructure architect or engineer (5+ years), deep knowledge of LAN/WAN, Wireless LAN, and firewalls, experience with SDN, SD-WAN/SASE products, and load balancers. Preferred skills include hyperscaler knowledge, cloud connection network knowledge, cloud build experience, security product knowledge, network consulting experience, and CCNP certification. Kyndryl values diversity and offers employee learning programs, well-being benefits, and a volunteering platform.

Sr. Manager - ServiceNow Development (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Senior Manager, ServiceNow Development. The role involves leading a team of developers and administrators, designing and maintaining the ServiceNow platform, and ensuring it aligns with IT Service Management best practices. The ideal candidate should have a Bachelor's degree in computer science or related field, ITIL certification, and extensive experience in IT Service Management and ServiceNow platform. They should possess excellent communication skills, management experience, and a drive for automation and process streamlining. Bonus points for ITIL V4 certification, Agile certification, and ServiceNow development experience.

Executive Assistant

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Pie Insurance is seeking an Executive Assistant to support its diverse team of builders, dreamers, and entrepreneurs. The role involves heavy calendar support, managing schedules across multiple time zones, preparing meeting materials, drafting communications, and optimizing administrative workflows. The EA will also support ad hoc projects, event planning, and team celebrations. They will work closely with peers, immediate leadership, and executives, having a significant impact on daily operations, team interactions, and company culture. The ideal candidate should have at least 3 years in an Executive Assistant role, preferably with C-Suite executives, and be proficient in collaboration tools like Slack and Zoom. They should also be customer service focused, have advanced communication skills, and be able to work in a fast-paced environment. The role offers a competitive cash compensation, equity, comprehensive health plans, and generous PTO.

ERP Business Analyst - Plan to Deliver - Logistics (REMOTE)

Company: RTX

Location: Remote

Posted Jan 23, 2025

RTX Corporation, an Aerospace and Defense company, is seeking an ERP Business Analyst for a remote position in Texas. The role involves driving the OneRTX: Process & Systems Transformation program, harmonizing business processes, and migrating capabilities into standardized ERP systems, specifically SAP's S/4HANA. The ideal candidate should have extensive experience in SAP ERP configuration and support, and knowledge of (Plan to Deliver) business processes. Responsibilities include collaborating with cross-functional teams, designing and implementing solutions, supporting testing, and ensuring successful migration from legacy systems. The role offers a competitive salary range of $118,000 - $246,000 and a comprehensive benefits package.

Sr Commercial Account Exec

Company: ServiceNow

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Senior Mainframe DB2 Systems Programmer

Company: Ensono

Location: Remote

Posted Jan 23, 2025

The job posting is for a role focused on providing premium software support and services to Ensono's mainframe clients, specifically related to Mainframe DB2 systems. The position requires a Bachelor's degree and over 10 years of experience in DB2 administration and systems programming. Key responsibilities include fulfilling customer service requests, providing primary upgrade support for DB2 and related software, installing OEM software products efficiently, assisting in client onboarding, and adhering to ITSM change control procedures. The ideal candidate should have extensive experience in DB2 subsystem installation and customization, troubleshooting, and knowledge of WLM environment, DB2 Utilities, SMP/E, Unix System Services, JCL, and DB2 data sharing in a SYSPLEX environment. Ensono offers competitive benefits including unlimited Paid Days Off, health plan options, 401k with company match, and a pay scale of $80,000 to $148,000 annually.

Senior Product Manager, Vulnerability Management & Insights

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Sr. Product Manager for its Vulnerability Management & Insights solution. The role involves overseeing the product lifecycle, collaborating with engineering teams, and working closely with customers. The ideal candidate should have 7+ years in product management with cyber security companies, a strong understanding of security scanners, and excellent communication skills. The position offers a competitive salary range and the opportunity to work in a diverse, inclusive environment.

Senior Software Engineer - Language Tools (Lisbon)

Company: Datadog

Location: Dublin, Ireland / Remote

Posted Jan 23, 2025

The Language Tools team at Datadog supports hundreds of backend engineers, enabling them to build, test, and package secure, quality code. The team's success is gauged by the productivity and happiness of these engineers. They use the tools developed by the team multiple times daily across various languages and repositories. As a senior software engineer, you would own projects from initiation to completion, understanding Datadog developers' needs to inform the team's roadmap. The role involves inventing efficient build, test, and packaging tools, promoting coding best practices, and engaging with the open-source community. Datadog values a collaborative office culture and offers comprehensive benefits and growth opportunities.

Technical Customer Success Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Manager, Account Development

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a talented Account Development Manager. The ideal candidate will lead a team of 8-10 Mid Market Development Representatives, coaching and mentoring them to exceed goals. This hybrid role requires 3 days in Phoenix, AZ, and 2 days remote. The successful candidate will have 3+ years of sales experience, 1+ years managing a team, and a deep understanding of SFDC. They should be passionate about coaching, have a growth mindset, and be curious about various industries. Samsara offers competitive compensation, benefits, and a flexible working model.

Senior Staff Software Engineer

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a NYSE-listed company, is seeking a Senior Staff Engineer to lead technical design and architecture, driving complex features and customer use cases. The role involves impacting industries critical to global operations, building for scale with over 2.3 million IoT devices, continuous learning, customer-centric approach, and team collaboration. The ideal candidate has 9+ years of software design, development, and algorithm solutions experience, with at least 2 years in a leadership role. They should have experience in large-scale distributed systems, cross-organizational projects, and full-stack application architecture. Programming mastery in Go, Python, JavaScript, TypeScript, C/C++, or similar languages is preferred. Samsara values diversity and offers a competitive compensation package, flexible working model, and various benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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