Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Next.JS/React Engineer

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a tech team member to design and redesign websites for clients. The role involves using JavaScript, React, CSS, SASS, and other front-end technologies. Bixal emphasizes continuous learning, professional development, and leaving a positive impact. The company offers competitive benefits including flexible hours, work-from-home options, and comprehensive health benefits. Bixal is an equal opportunity employer committed to diversity, equity, and inclusion.

Account Manager - Semiconductor Industry - EDA - m/f/d

Company: Siemens Digital Industries Software

Location: Remote

Posted Jan 23, 2025

Siemens EDA is seeking a motivated Account Manager to drive sales of their software, services, and hardware across the Netherlands, Germany, and eastern Europe. The role involves managing customer relationships, identifying key projects and decision-makers, and formulating solutions to meet customer requirements. The ideal candidate should have a Bachelor's degree in electrical engineering, substantial account management experience, and a strong understanding of the semiconductor industry. Proficiency in Microsoft Office and excellent communication skills are required. Siemens Software offers flexibility, competitive benefits, and a diverse, inclusive work environment.

Senior Machine Learning Engineering Manager

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Atlassian is seeking a Senior Machine Learning Engineering Manager to join their Core Machine Learning team. The role involves managing the end-to-end machine learning lifecycle, researching and implementing novel techniques, mentoring team members, and collaborating with various stakeholders. The team sits within the Data Technology Insights group, working cross-functionally across Growth, GTM, Product, Finance, and Sales organizations. The ideal candidate should have a Master's or PhD in a quantitative subject, 5+ years of experience managing ML engineering teams, and a strong focus on business practicality. Atlassian offers competitive compensation and a variety of perks and benefits.

Audience Insights Analyst

Company: Axios

Location: Remote

Posted Jan 23, 2025

Machine Learning Engineer II, ML Fraud

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm, a company revolutionizing credit with honest and friendly buy now, pay later options, is seeking a Machine Learning Engineer II to join their ML Fraud team. The role involves developing sophisticated models for real-time transaction decisions, leveraging cutting-edge algorithms and proprietary data to detect and prevent online fraud. The engineer will collaborate with experts to tackle complex challenges, create innovative solutions, and advance fraud detection capabilities. Affirm offers a competitive total compensation package, including health care coverage, flexible spending wallets, time off, and an employee stock purchase plan. The company is remote-first, with most roles available across the country.

Fullstack Engineer

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Sr. Dir., Technology Industry GTM

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 23, 2025

NSQIP Team Lead

Company: Q-Centrix

Location: Remote

Posted Jan 23, 2025

Q-Centrix offers a purposeful career with a meaningful impact, focusing on quality data abstraction for positive patient outcomes in value-based care. The Clinical Data Lead role involves managing quality tasks, including new team member orientation, IRR validation, fallout reviews, and partner satisfaction. The role requires high accuracy, technical proficiency, strong communication skills, and adaptability. Preferred qualifications include NSQIP data abstraction experience, SCR certification, surgical nursing background, and EMR exposure. Q-Centrix provides a competitive rewards package, including flexible work, robust benefits, and opportunities for professional development.

Portfolio Director, Talent Pipeline Assessments

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Portfolio Director, Talent Pipeline Assessments for their People, Purpose & Brand (PP&B) Talent Pipeline organization. The role involves setting and maintaining the assessment, skills, and research architecture to support a skills-based talent strategy. Key responsibilities include innovating talent pipeline solutions, developing and sustaining skills architecture, conducting continuous research, managing the assessment portfolio, and collaborating for DEI excellence. The ideal candidate will have a PhD in Industrial Organizational Psychology, 5+ years of private sector experience, and expertise in psychometrics, assessment design, and skills taxonomy development.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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