Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Alliance Manager

Company: SquareWorks Consulting

Location: Remote

Posted Jan 23, 2025

SquareWorks Consulting, a thriving NetSuite partner, is seeking a dynamic Senior Alliance Manager. The role involves building and nurturing new partnerships with accounting advisory and finance transformation firms, scaling current relationships, and driving joint initiatives. The ideal candidate should have 7+ years in SaaS-based technologies, experience in a Channel/Alliance/Partnership role, and expertise in the ERP/accounting/financial management domain. The position offers competitive compensation, benefits, and a fast-paced, collaborative work environment.

Cloud Security Lead - On Prem-Gen2 OSM SEC-OPM-TSI

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Technical Account Manager

Company: Matik

Location: Remote

Posted Jan 23, 2025

Matik is a platform that automates the creation of data-driven content, founded in 2019 by Nikola Mijic and Zak Stein. The company is backed by prominent venture capital firms and is headquartered in San Francisco. Matik's mission is to transform the way people work by automating the generation of repetitive data-driven documents. The company values customer-first approach, trust and transparency, quality, and compassion. Matik is currently seeking a Technical Account Manager to onboard new customers and drive adoption across their existing customer base. The role involves collaborating with product and engineering teams, driving product adoption, and analyzing customer usage data. The ideal candidate should have 4+ years of experience in a customer-facing role, exceptional communication skills, and a results-driven mindset. Matik offers a fully remote working environment, great collaboration opportunities, and comprehensive benefits.

Sales Commissions Manager, Strategic Finance

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit, a vast online community with millions of daily active users, is hiring a Sales Commissions Manager. The role involves managing, analyzing, and optimizing sales commission processes, ensuring accurate and timely payouts, and collaborating with various teams. The ideal candidate should have 5+ years of experience in sales commission processing, strong analytical skills, and proficiency in Salesforce and G Suite. Reddit offers comprehensive benefits including healthcare, 401k matching, flexible vacation, and parental leave. The base pay range for this position is $140,800—$197,100 USD.

Strategic Customer Success Manager, Workvivo - Ireland

Company: Zoom

Location: Remote

Posted Jan 23, 2025

Workvivo, a digital experience platform part of Zoom, is seeking an experienced B2B SaaS customer success professional with 8+ years in enterprise-level customer management. The role involves proactively managing onboarding programs, understanding customer motivators and strategic goals, and driving user adoption and renewal rates. Responsibilities also include facilitating workshops, conducting Executive Business Reviews, and engaging with Product and Engineering teams for continuous improvements. The company values a structured hybrid work approach, commitment to customer success, and fostering an inclusive work environment.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Senior Software Engineer, Infrastructure - Platform (Staking)

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a software engineer with at least 5+ years of experience in Kubernetes or similar systems. The role involves building and managing Kubernetes infrastructure for staking validators, supporting existing GCP/AWS infrastructure, and creating tooling for easy and reliable Kubernetes management. The ideal candidate should have strong AWS/GCP knowledge, backend service building skills, and excellent problem-solving abilities. Familiarity with crypto and blockchain services is a plus. Coinbase offers a competitive salary range of $180,625—$212,500 USD, along with benefits and equity.

Strategic Enterprise Account Director - India (Mumbai) BFSI

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Strategic Enterprise Account Director for India, specifically based in Mumbai. The role involves managing strategic and large prospects within BFSI and large conglomerates, contributing to root cause analysis, and providing account leadership. The ideal candidate should have a proven track record in B2B software sales, excellent communication skills, and a strong understanding of the industry and competitive landscape. They should also be able to leverage established relationships and proven sales techniques, and share GitLab's values.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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