Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Director, Security Practice Leader

Company: Kyndryl

Location: Hoofddorp, Netherlands / Remote

Posted Jan 22, 2025

Senior Marketing Analyst, Member

Company: Carrot Fertility

Location: Remote

Posted Jan 22, 2025

Carrot Fertility, a leading global fertility and family-building platform, is seeking a Senior Marketing Analyst. The role involves serving as the analytics SME on the Growth and Engagement team, analyzing complex member data from various sources to measure and evaluate campaign performance. The ideal candidate will have a Bachelor's degree in a quantitative field, 5-7 years of relevant experience, and proficiency in data warehouse platforms, web analytics tools, and marketing automation platforms. They should also have experience in healthcare, tech, or health-tech, and familiarity with engagement-based models and strategies. The role involves defining and maintaining team KPIs, conducting quality checks, collaborating with BI, data science, product, and engineering teams, and mentoring team members. Carrot offers a competitive compensation package and is recognized for its pioneering work in diversity, equity, and inclusion.

Regional Sales Director - LATAM

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

The job description seeks a seasoned Enterprise Sales professional with over 10 years of experience, a proven track record of exceeding sales quotas, and a strong hunter mentality. The candidate should have experience leading sales teams, managing complex Enterprise sales, and establishing relationships with executives. Key responsibilities include recruiting a top-tier sales team, driving growth, and closing high-value deals. The role also involves developing account strategies, partnering with Sales Engineering, and fostering customer retention.

Data Engineer, Product Analytics

Company: Meta

Location: Remote

Posted Jan 22, 2025

As a Data Engineer at Meta, you will play a pivotal role in shaping the future of Meta's applications including Facebook, Instagram, Messenger, WhatsApp, Reality Labs, and Threads. You will collaborate with various teams to design and build extensive data sets, optimizing growth, strategy, and user experience for billions of users and hundreds of millions of businesses. The role involves conceptualizing data architecture, creating data models, ensuring data security and quality, and influencing product development with data-driven insights. The ideal candidate should have a degree in Computer Science or a related field, 4+ years of experience in data-related roles, and proficiency in SQL, ETL, data modeling, and at least one programming language.

ITヘルプデスクエージェント

Company: Kyndryl

Location: Naha, Japan / Remote

Posted Jan 22, 2025

Site Reliability Engineer

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

Principal Machine Learning Engineer - Central AI

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian, a distributed-first company, is seeking a Principal Machine Learning Scientist for its Central AI team in Bellevue, WA. The role involves driving the development and implementation of cutting-edge machine learning algorithms, collaborating with various teams, and integrating AI functionalities into Atlassian's products and services. The ideal candidate should have a Bachelor's or Master's degree in Computer Science or related field, 5+ years of industry experience, expertise in Python or Java, and a proven track record in building and scaling ML models. Atlassian offers competitive compensation, perks, and a culture that values diverse perspectives.

Senior Software Engineer, Infrastructure (Backend Platform)

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a Senior Software Engineer with extensive network engineering experience, preferably in public cloud providers like AWS, GCP, or Azure. The role involves architecting, designing, deploying, and managing cloud-based network infrastructure, implementing customer-focused abstractions, and leading technical decisions. The ideal candidate should have strong proficiency in modern tech stacks, low-level primitives, and software engineering processes. They should also exhibit Coinbase's core values and be flexible in a dynamic environment. Crypto-forward experience is a plus.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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