Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Risk Officer, RH Europe

Company: Robinhood

Location: Vilnius, Lithuania / Remote

Posted Jan 22, 2025

Robinhood Markets, a leading fintech company, is seeking a Chief Risk Officer (CRO) in Lithuania. The CRO will oversee and manage Robinhood Crypto Europe's Risk Management program, ensuring compliance with local laws and regulations. Key responsibilities include implementing risk management functions, creating and monitoring Risk Appetite Statements and Key Risk Indicators, and collaborating with global risk teams. The ideal candidate should have 6+ years of experience in risk management for financial services or cryptocurrency entities, excellent communication skills, and a strong interest in cryptocurrency products and blockchain technology.

Senior Customer Engineer, Enterprise

Company: Collibra

Location: Remote

Posted Jan 22, 2025

Collibra is seeking a Sales Engineer with 5+ years of experience in enterprise land and expand motions. The role involves establishing trusted relationships with customers, providing technical advisory, and participating in discovery and qualification of new opportunities. The candidate should have broad knowledge of data governance, data catalog, data quality, and data privacy platforms. They must be an effective communicator, sales-focused self-starter, and proven collaborator. Fluency in German and English is required, along with a willingness to travel up to 30% within the region. Collibra offers competitive compensation, health coverage, flexible leave policies, and a focus on diversity, equity, and inclusion.

Software Engineer II

Company: Wave

Location: Remote

Posted Jan 22, 2025

Wave is seeking a Software Engineer to join their team, aiming to be the live entertainment hub of the metaverse. The role involves developing game tools and technologies, working on the Wave client, conducting code reviews, and addressing performance and architectural issues. The ideal candidate should have 3+ years of game development experience, strong C++ knowledge, and a solid math foundation. Unreal experience and AAA gaming experience are desired. The salary range is $80,000 - $125,000, including company equity and benefits. This is a full-time, direct hire opportunity.

Sr Chemistry Account Manager

Company: Waters

Location: Golden, CO / Remote

Posted Jan 22, 2025

Waters Corporation is seeking a Chemistry and Consumables Sales Specialist for the Denver and Salt Lake City metro areas. The role involves selling Waters' chemistry product lines, including HPLC, UPLC, LC/MS, and SFC columns, and consumables. The ideal candidate should have a BS/BA in chemistry or a related field, at least 3 years of LC and/or LC/MS experience, and strong sales, communication, and presentation skills. Responsibilities include meeting sales targets, maintaining customer satisfaction, and developing a territorial business plan. The base pay ranges from $92,000 to $122,500 per year.

Surety Senior Underwriter

Company: Liberty Mutual Insurance

Location: Charlotte, NC / Remote

Posted Jan 22, 2025

Sr. Sales Analyst - Enterprise Pipeline

Company: Atlassian

Location: Austin, TX / Remote

Posted Jan 22, 2025

Suitability Principal - Elite Services

Company: MassMutual

Location: Springfield, MA / Remote

Posted Jan 22, 2025

The job posting is for a Suitability Principal role within MML Investors Services (MMLIS) Elite Services Team. The role involves conducting back-office reviews, firm-acceptance of new and existing business, and suitability reviews for accounts. The team provides white-glove support to top-tier wealth management advisors, handling new business, post-new account functions, and operational support. Key responsibilities include reviewing trading activity, determining root causes of issues, and providing solutions independently. The ideal candidate should have 4+ years of MMLIS experience, industry experience, and a strong understanding of platforms and systems. They should possess excellent communication skills, problem-solving abilities, and a high degree of ownership. The role offers opportunities for growth, mentorship, and networking within MassMutual.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages