Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Relay Settings Engineer

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Senior Architect Security Infra Technologie

Company: Kyndryl

Location: Hoofddorp, Netherlands / Remote

Posted Jan 22, 2025

Kyndryl, a company specializing in mission-critical technology systems, is seeking a Senior Architect Security Infrastructure Technologist for the Ministry of Defense. The role involves leading diverse developments in Zero Trust Networking and Privileged Access Management, defining ICT operational needs, and designing and implementing Private Cloud solutions. The ideal candidate should have at least 5 years of experience as an ICT Architect in large projects, excellent communication skills, and knowledge in Identity Access Management, Privileged Access Management, and various security technologies. Kyndryl offers a role with significant impact, a strong team, opportunities for personal and professional development, and a competitive salary. The company values diversity and inclusion, providing a supportive environment for employees to bring their whole selves to work.

Corporate Sales Engineer (Remote, GBR)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Corporate Systems Engineer to join their EMEA Corporate Team. The role involves deploying, configuring, and demonstrating CrowdStrike's security platform (Falcon) to prospective customers. Key responsibilities include creating technical demonstrations, learning new hacking techniques, gathering customer requirements, and managing Proof of Values (POV). The ideal candidate should have 2+ years of experience in support, consulting, or systems engineering, strong communication skills, and a curious nature with a desire to learn. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

Intermediate Backend Engineer, Developer Experience: Developer Tooling

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open core software company, is seeking a Backend Engineer for Developer Experience. The role involves measuring and optimizing the developer feedback loop, improving workflow efficiency, and enhancing the developer experience. The successful candidate will build automated measurements, dashboards, and processes to boost productivity. They will also participate in activities related to engineering throughput and KPIs. GitLab offers a flexible, remote work environment with comprehensive benefits.

Senior Manager, WW Planning

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a strategic leader to drive NPI planning and manage supply chain fiscal strategy. The ideal candidate will have a proven track record in managing product lifecycles, be a strategic problem solver, and excel at partnering across the organization. This remote role, open to US candidates except in specified metros, involves owning cross-functional communication on hardware product launch dates, managing ASP forecasts, and collaborating with cross-functional teams. Minimum requirements include a relevant analytical degree, 10+ years in forecasting/demand planning, and experience managing teams. Samsara offers competitive compensation, benefits, and a flexible working model.

Portfolio Director, Talent Pipeline Assessments

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking a Portfolio Director, Talent Pipeline Assessments for their People, Purpose & Brand (PP&B) Talent Pipeline organization. The role involves setting and maintaining the assessment, skills, and research architecture to support a skills-based talent strategy. Key responsibilities include innovating talent pipeline solutions, developing and sustaining skills architecture, conducting continuous research, managing the assessment portfolio, and collaborating for DEI excellence. The ideal candidate will have a PhD in Industrial Organizational Psychology, 5+ years of private sector experience, and expertise in psychometrics, assessment design, and skills taxonomy development.

Account Manager - Semiconductor Industry - EDA - m/f/d

Company: Siemens Digital Industries Software

Location: Gavarr, Armenia / Remote

Posted Jan 22, 2025

Siemens EDA is seeking a motivated Account Manager to drive sales of their software, services, and hardware across the Netherlands, Germany, and eastern Europe. The role involves managing customer relationships, identifying key projects and decision-makers, and formulating solutions to meet customer requirements. The ideal candidate should have a Bachelor's degree in electrical engineering, substantial account management experience, and a strong understanding of the semiconductor industry. Proficiency in Microsoft Office and excellent communication skills are required. Siemens Software offers flexibility, competitive benefits, and a diverse, inclusive work environment.

Staff Storage Engineer

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

金融業界お客様プロジェクトにおけるプロジェクトマネジメント

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are committed to creating a more equitable and inclusive world. The Project Manager role involves overseeing major projects, managing teams, leading meetings, and ensuring client satisfaction. This role requires strong organizational skills, excellent communication, and the ability to handle customer change requests diplomatically. Kyndryl offers opportunities for career growth and professional development. They value diversity and inclusivity, providing state-of-the-art resources and benefits to support employees.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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