Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

IT Manager, Internal Audit and IT SOX Compliance

Company: SoundHound, Inc.

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

SoundHound AI is seeking an experienced IT Manager for Internal Audit & IT SOX Compliance. The role involves collaborating with cross-functional teams to ensure compliance with regulatory standards, particularly IT SOX compliance. The candidate will design, implement, and test ITGCs, IT Automated Controls, and assess IPE. They will also monitor the organization to ensure the control environment adapts as the company evolves. The ideal candidate should have a Bachelor's degree in Information Systems, Finance, Accounting, or related field, with 12+ years of relevant experience in IT auditing. CISA certification is preferred. The role is remote-based, available throughout the US, excluding certain states. The salary range is $120,000 - $170,000 plus equity.

Sr. Manager, Data Analytics (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Sr. Manager, Data Analytics. This role involves working closely with finance metrics, leading data warehousing and modeling projects, and mentoring a team. The ideal candidate will have a BS degree, 6-10 years of data warehousing experience, and strong SQL, BI, and communication skills. Bonus points for a finance background, Sales/Deal Desk experience, and knowledge of Oracle CRM, Snowflake, and Tableau.

Lead Sourcing Specialist - Supplier Quality Engineering

Company: GE Aerospace

Location: Indianapolis, IN / Remote

Posted Jan 22, 2025

The job involves driving quality for assigned suppliers, including quality plan implementation and supplier audits. The role encompasses supplier qualifications, action plans, performance monitoring, and assisting key suppliers towards industrial standards. The position requires a Bachelor's Degree with 3 years of manufacturing quality experience, or equivalent. Desired qualities include humility, transparency, focus, leadership, and problem-solving skills. Benefits include healthcare, retirement plans, tuition assistance, and more. The base pay range is $94,400 - $125,900 USD annually, with potential for a discretionary bonus.

Senior Security Software Engineer

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 22, 2025

DigitalOcean is seeking a Senior Engineer with a passion for internet safety. The role involves developing and deploying resilient security services, primarily in Go, and collaborating with other teams to design secure architectures. The ideal candidate should have 5+ years of software engineering experience, preferably with a security focus, and excellent communication skills. DigitalOcean offers a competitive salary, benefits, and opportunities for career growth and development.

Defensive Cyber Subject Matter Expert- Cryptography and Spectrum

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Leidos Digital Modernization Sector is seeking a Subject Matter Expert (SME) Consultant in Cryptography and Spectrum to support their Defensive Cyber Operations (DCO) Practice Area. The role involves defining and curating the technical strategy and vision for the DCO Practice Area, collaborating with practice area management and Leidos Office of Technology (OOT) principals. The successful candidate will drive compelling and differentiated solutions for DCO digital modernization and Leidos-wide programs, acting as an industry thought leader and representing Leidos as the DCO technical thought leader. The role requires a Master's degree in Networking, Cybersecurity, or similar Technology, with 15+ years of related global or large-enterprise cybersecurity experience. The candidate must have comprehensive cyberspace domain experience, methodological experience with securing and scaling solutions using cloud-native, Agile, DevSecOps, and Site Reliability Engineering expertise. Strong oral and written communication skills, along with public speaking skills, are essential. The role offers a competitive pay range of $148,850.00 - $269,075.00.

Machine Learning Engineer II

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote work, and is a distributed-first company. Jira Service Management (JSM) empowers teams to collaborate at high-velocity, enabling them to deliver outstanding service experiences. The Agent AI team focuses on improving agent productivity using AI. They are seeking a machine learning expert with 4+ years of experience, proficiency in Python or Java, and knowledge of Spark and cloud data environments. Atlassian values diverse perspectives and offers comprehensive perks and benefits.

Director Account Services Mid-Atlantic

Company: Delta Dental Ins.

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

Delta Dental is seeking a dynamic Director of Account Services with a minimum of 12+ years in the healthcare or employee benefits industry. The role involves driving revenue growth, client retention, and strategic management of inforce customers. The ideal candidate will lead and inspire a high-performing team, foster strong relationships with key brokers and client groups, and have a client-centric mindset. They must possess strategic vision, strong problem-solving skills, and a valid State life and producer license. The position requires up to 50% travel within the Mid-Atlantic states and offers a competitive base pay range of $122,400 - $265,100.

Technical Account Manager - FA&D - Remote

Company: Ansys

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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