Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Solutions Engineer

Company: Sumo Logic

Location: Seoul, South Korea / Remote

Posted Jan 22, 2025

Senior Solutions Engineer

Company: Liftoff

Location: Reedley, CA / Remote

Posted Jan 22, 2025

Technical Lead - Content Experience

Company: Smartsheet

Location: Remote

Posted Jan 22, 2025

Smartsheet is seeking a Technical Team Lead for its Technical Support organization. The role involves being a subject matter expert within feature-specific Support pods, managing escalations, driving improvements in case handling and quality assurance, providing technical team mentorship, and contributing to training & hiring. The ideal candidate should have 4+ years of experience in a Technical Support setting, strong technical troubleshooting skills, and a passion for delivering meaningful customer interactions. They should also possess leadership qualities, excellent communication skills, and a willingness to travel. Smartsheet offers a competitive salary range, comprehensive benefits, and a diverse, inclusive work environment.

Associate General Counsel Strategy and Procurement

Company: Surescripts

Location: Arlington, VA / Remote

Posted Jan 22, 2025

Surescripts, a company dedicated to improving healthcare through trusted health intelligence sharing, is seeking an Associate General Counsel, Strategy and Procurement. The role involves leading the Strategy and Procurement vertical within the Commercial Legal Team, providing legal support for the Growth department, and overseeing Legal Affairs Team members. Key responsibilities include reviewing, drafting, and negotiating complex legal documents, managing due diligence processes, and counseling cross-functional leaders on intricate legal matters. The ideal candidate should possess a Juris Doctor degree, 10+ years of experience as a practicing attorney, and 5+ years of in-house legal experience. Preferred qualifications include healthcare industry knowledge, proactive problem-solving skills, and people management experience.

Senior Consultant, Strategy & Optimization

Company: The Hartford

Location: Hartford, CT / Remote

Posted Jan 22, 2025

The Hartford is seeking a Senior Solution & Design Consultant to join their Innovation Center of Excellence for claims and operations. The role involves leading the implementation of generative AI capabilities, developing strategies for AI integration, designing training programs, and collaborating with cross-functional teams. The ideal candidate should have 2-5 years of strategy/optimization experience, preferably in a Claims environment, and a strong background in training teams on AI-related skills. Excellent communication skills and the ability to convey complex concepts to diverse audiences are essential. The position offers a competitive base pay range of $105,920 - $158,880, along with potential bonuses and long-term incentives.

Senior Director, Asset Management, Americas

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 22, 2025

Kyndryl Consult Partner for Financial Services (m/f/d)

Company: Kyndryl

Location: Vienna, Austria / Remote

Posted Jan 22, 2025

Kyndryl, a leading technology company, is seeking a Consult Partner with around 15 years of professional experience in IT consulting, program and/or project management at a senior leadership level. The role involves driving profitable growth, leading multi-disciplinary teams through complex consulting engagements, and creating strategic change agendas within Kyndryl's largest accounts. The ideal candidate should possess in-depth knowledge of the Financial Services sector, demonstrated success in consultative selling, and excellent communication skills. Proficiency in German and a valid work permission are prerequisites for this opportunity in Austria. The role offers a minimum yearly salary of €103.400,00, with actual salary to be discussed in a personal interview.

Senior Software Engineer - Cloud Infrastructure

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security is seeking a Senior Software Engineer to join the Cloud Infrastructure team. The role involves managing Abnormal's presence in public clouds, ensuring security, reliability, and efficiency. The ideal candidate should be autonomous, a strong communicator, and mentor, with extensive experience in public cloud environments (AWS, Azure, or GCP), Linux systems, and programming (Python or Golang). They should also have experience with Infrastructure as Code (IaC), preferably Terraform, and be willing to actively seek and incorporate feedback.

Senior Associate, Infrastructure Specialist

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 22, 2025

Growth Engineer

Company: Ritual.net

Location: Remote

Posted Jan 22, 2025

Ritual is a company building a custom-built blockchain for AI operations, with their private testnet already live. They are seeking a Growth Engineer to integrate their AI infrastructure with partner applications and protocols, expanding the network's reach. The role requires expertise in blockchain engineering, web3 landscape understanding, strong engineering foundation, and excellent communication skills. Ritual offers a competitive compensation package, top-tier benefits, and a fully remote or hybrid work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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