Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Financial Services Operations (FSO) Technology Consultant

Company: ServiceNow

Location: São Paulo, Brazil / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Customer Outcomes FSO Technical Consultant. The role involves configuring the ServiceNow Platform to achieve customer outcomes, participating in workshops to assess and establish future-state processes, and providing oversight and unit testing of code. The ideal candidate should have 8+ years of professional services experience, industry domain expertise in FSI, and ServiceNow certifications. The company values flexibility, trust, and equal opportunity, offering an inclusive experience for all candidates.

Director, AMS Strategic Engagements (Large Deal Pursuits)

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Director - AMS Strategic Engagements (Large Deal Pursuits) to drive revenue growth and profitability through larger, strategic transactions. The role involves driving end-to-end deal strategy, leading complex negotiations, and collaborating with regional sales organizations. The ideal candidate should have 9+ years in the software industry, 5+ years in consultative direct sales into Enterprise accounts, and experience in large deal or corporate strategy. The role offers a competitive compensation package and opportunities for continuous improvement and growth.

Project Manager, Global Billing Credit and Collections

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Project Manager for the Global Billing, Credit & Collections (GBCC) team. The role involves overseeing and delivering strategic business cases, managing stakeholders, and ensuring successful program execution. Responsibilities include planning, stakeholder management, communications, risk management, project/program delivery, and reporting. The ideal candidate should have proven experience in Finance transformation, project management certification, and proficiency in presentation content delivery. A flexible approach to working hours and willingness to be on-site in the nearest Equinix Hub are required.

Sales Engineer - Mid Market (Canada)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Sales Engineer to help modernize essential industries through IoT solutions. The role involves becoming an expert on Samsara products, articulating their use to prospects, delivering work products for deals, and acting as a liaison between product and sales teams. The ideal candidate will have a Bachelor's degree, professional fluency in French and English, and 2+ years of experience in pre-sales, technical consulting, or similar roles. They should also have a solid understanding of business processes, change management, and technical concepts. Experience with vehicle diagnostic systems, automation, and control systems is a plus. This is a remote position open to candidates in Ontario, preferably in the Toronto or Montreal Metropolitan area.

Account Manager, Semiconductors

Company: Hitachi Energy

Location: Dallas, TX / Remote

Posted Jan 22, 2025

Microsoft Implementation Expert (Hybrid) - SP or RJ

Company: Equinix, Inc

Location: São Paulo, Brazil / Remote

Posted Jan 22, 2025

BigBox VR Engineering Manager (Server + Infra)

Company: Meta

Location: Remote

Posted Jan 22, 2025

BigBox VR, an Oculus Studio known for popular multiplayer VR games like POPULATION: ONE, is seeking an experienced Server and Infrastructure Engineering Manager. The role involves creating and maintaining server infrastructure for games, working hands-on with the team, and collaborating with artists and engineers. The ideal candidate should have extensive experience in game development, leadership, and Unity 3D. Meta, the parent company, is looking for someone who can thrive in a fast-paced environment and communicate effectively with various stakeholders.

Network Engineer

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

Kyndryl is seeking a Network Support Specialist with 3-4 years of experience in network, security, and data center technologies. The role involves installing, maintaining, and troubleshooting computer networks, working in a multi-vendor environment, and ensuring network security. The ideal candidate should have expertise in Cisco Routers and Switches, static and dynamic routing protocols, and network management tools. Excellent communication skills and a focus on customer service are essential. Kyndryl offers opportunities for career growth, hands-on experience, and learning opportunities.

Strategic Group Executive, Medical - Arizona

Company: Henry Schein

Location: Remote

Posted Jan 22, 2025

The Strategic Group Executive role at Henry Schein's Medical Group involves driving financial growth and brand recognition within the Midmarket Customer Segmentation. This includes identifying, developing, and managing strategic partnerships for business retention and growth. The role also involves collaborating with various teams, making presentations, and monitoring sales and profitability. Key skills required include understanding of medical organization structures, product categories, and computer software. A bachelor's degree is typically required, with a master's being a plus. The role requires at least 10 years of professional experience, including 5 years in medical sales or marketing. Willingness to travel at least 50% and work remotely is necessary.

Senior AWS Architect - Application Modernization

Company: Kyndryl

Location: Montreal, Canada / Remote

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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