Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Technical Program Manager - Risk

Company: Stripe

Location: Remote

Posted Nov 22, 2025

Stripe seeks a Technical Program Manager to drive risk and compliance initiatives, emphasizing opportunities to impact the global economy and advance critical infrastructure projects. The role involves cross-functional collaboration, strategic planning, and improving team efficiency while aligning with Stripe's mission to grow the internet's GDP.

Machine Learning Engineer - Ads

Company: Reddit

Location: Remote

Posted Nov 22, 2025

Reddit is expanding its Ads teams, focusing on innovation and ML-driven solutions. The role involves developing ML models for ad ranking and optimization, with a strong emphasis on impact and collaboration.

Director - Product Engineering, AI

Company: Synack

Location: Remote

Posted Nov 22, 2025

Synack is a Penetration Testing as a Service platform that discovers assets, pentests for critical vulnerabilities, and provides visibility into security risks. They have a community of security researchers delivering continuous penetration testing and vulnerability management. The Director of Product Engineering with a specialization in AI leads the strategic direction, development, and execution of AI-powered products and features.

Machine Learning Engineer - Advertising

Company: Spotify

Location: Remote

Posted Nov 22, 2025

The Advertising Product & Technology team at Spotify aims to build a next-generation advertising platform for audio and video content. They seek a Machine Learning Engineer II to lead strategic initiatives within CareML, focusing on categorizing podcast content and ads for brand safety. The role involves designing machine learning systems, collaborating with various teams, and applying AI tools to develop innovative solutions.

Specialist - Premium Support (Italian)

Company: Airbnb

Location: Remote

Posted Nov 22, 2025

The job posting is for a full-time CS Specialist Premium Support role based in Ireland, requiring fluency in English and Italian. The role involves providing exceptional customer service to Airbnb's community, handling complex cases, and engaging with stakeholders. The ideal candidate should have 3+ years of experience in multicultural customer service, hospitality experience, and strong communication skills.

Staff Software Engineer - ML Feature Platform

Company: Reddit

Location: Remote

Posted Nov 22, 2025

The Machine Learning Platform team at Reddit is seeking a Staff Software Engineer to work on their ML Feature Platform. The role involves architecting, implementing, and maintaining foundational ML infrastructure used for computing, storing, and retrieving features that power various Reddit features. The ideal candidate should have 8+ years of experience in production software development, experience with large-scale ML systems, and knowledge of distributed systems and big data.

Senior Product Designer II - Pricing & Packaging

Company: HubSpot

Location: Remote

Posted Nov 22, 2025

The role of Senior Product Designer I/II at HubSpot Fintech focuses on designing seamless experiences for pricing and packaging in the fintech industry. The position involves collaborating with cross-functional teams, leveraging AI, and owning end-to-end design work to drive business growth and customer satisfaction.

Senior Machine Learning Engineer - Ads

Company: Reddit

Location: Remote

Posted Nov 22, 2025

Reddit is expanding its Ads teams with opportunities for ML engineers and experts, emphasizing innovation, growth, and competitive benefits. The role involves building scalable systems, optimizing ad performance, and contributing to core priorities in machine learning and product development.

Salesforce Developer

Company: Guidehouse

Location: Remote

Posted Nov 22, 2025

Guidehouse is seeking experienced Salesforce Developers for a high-growth practice. The role requires a strong foundation in Salesforce development, integrations, and the LWC framework. The company offers a comprehensive total rewards package, including competitive compensation and flexible benefits.

Machine Learning Solutions Architect

Company: phData

Location: Remote

Posted Nov 22, 2025

The job description outlines the role of a Machine Learning Solutions Architect at phData. The position involves designing and implementing data solutions, providing thought leadership, and working with data scientists to deploy machine learning models. The ideal candidate should have extensive experience in machine learning engineering, software engineering, or data engineering, along with expertise in programming languages like Python, Scala, and Java. The role requires strong communication skills, the ability to build and operate robust data pipelines, and experience with big data ecosystem products and cloud architecture.

Software Engineer - Ads

Company: Reddit

Location: Remote

Posted Nov 22, 2025

Reddit offers a flexible workforce with options for remote work or working from one of their physical office locations. The company is currently hiring across multiple teams, including the Ads ML Serving Team, Attribution & Identity Team, and Ads Growth Team. The Business Manager team is known for its inclusive and collaborative culture, where diverse perspectives are valued. The role described is a generalist mid-level backend position within the Ads Organization, with responsibilities including working with product managers to design and implement Ads products, collaborating with platform and data teams, and building extensible components.

Senior Android Engineer - Quality Engineering

Company: Airbnb

Location: Remote

Posted Nov 22, 2025

The Quality Engineering team at Airbnb helps build high-quality software efficiently by improving test automation coverage, tools, environments, and frameworks. As a Senior Android Engineer, you will develop and maintain automation coverage, test tools, and environments, while collaborating with cross-functional teams to ensure robust test coverage and improve system testability.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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