Technical Support Jobs in Remote

386,698 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Expert Security Engineer - Security Controls Adoption & Assurance

Company: Jimdo

Location: Remote

Posted Nov 21, 2025

Jimdo is a growing, profitable company founded in 2007 that offers a GDPR-compliant website builder and various tools to help microbusinesses thrive. They are seeking a security expert to join their small team and help protect their people and assets from threats while ensuring secure business operations.

Software Engineer, Cloud - Sustaining Engineering

Company: Canonical

Location: Remote

Posted Nov 20, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring a Software Engineer for Sustaining Engineering to work on Linux-based software-defined infrastructure and applications, covering various layers of the stack. The role involves troubleshooting, fixing issues, and collaborating with upstream communities.

Software Engineer - Rust - Backend - Pro

Company: Kraken

Location: Remote

Posted Nov 21, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The Pro team is responsible for trading backend services and recently played a critical role in scaling Kraken's trading infrastructure.

Intermediate Fullstack Engineer (Ruby/Vue.js) - Growth

Company: GitLab

Location: Remote

Posted Nov 20, 2025

The Growth team at GitLab focuses on optimizing the user journey to drive product adoption and engagement. They experiment and implement data-driven improvements across the platform, collaborating with various teams. The role involves designing AB tests, building user onboarding flows, analyzing results, and contributing to frontend and backend development, with a focus on Ruby on Rails and Vue.js.

Staff Machine Learning Engineer - Community Support Engineering

Company: Airbnb

Location: Remote

Posted Nov 21, 2025

The text discusses the Community Support Products (CSP) Machine Learning team at Airbnb, which is responsible for driving customer support initiatives using generative AI technologies. The team develops and enhances various AI models, ML services, and tools to provide an intelligent, scalable, and exceptional service experience. The role requires a PhD or Masters degree in CS or equivalent experience, 6+ years of ML engineering experience, and a deep passion for building efficient and scalable ML-powered products. The team values diversity and inclusion, and Airbnb is committed to providing a disability-inclusive application and interview process.

Manager, Technical Production - LiveOps Automation

Company: Scopely

Location: Remote

Posted Nov 20, 2025

Scopely seeks a Manager Technical Production to lead LiveOps Automation using ML, enhancing player experiences. The role involves strategic planning, team management, and Agile practices. They value diversity and innovation in game development.

VP of Business Development - Healthcare

Company: Red Cell Partners

Location: Remote

Posted Nov 20, 2025

Trase Systems, co-founded in 2023 by Joe Laws and Grant Verstandig, is an AI company that empowers enterprise leaders to deploy, manage, and optimize AI solutions. They specialize in bridging the last mile of AI adoption, driving efficiency and cost savings. Trase is a leader in AI Agent innovation and is developing mission-critical agentic applications in industries such as healthcare, oil & gas, and national security. They are seeking a VP of Business Development for Healthcare Providers with 15+ years of experience to lead commercial and operational efforts within hospitals and health systems.

Software Support Engineer

Company: Canonical

Location: Remote

Posted Nov 20, 2025

Canonical, a leading open-source provider, seeks a Software Support Engineer to contribute to critical projects. The role offers global collaboration, remote work, and opportunities to impact open-source ecosystems.

Senior Juju Software Engineer (Go)

Company: Canonical

Location: Remote

Posted Nov 20, 2025

Canonical is a leading provider of open source software and operating systems. They offer a globally remote role for a Senior Software Engineer to drive process improvement, coach colleagues, and own functional areas. The company is founder-led, profitable, and growing, with a focus on software quality and testing.

Sr. Principal Hardware Engineer

Company: ExtraHop

Location: Remote

Posted Nov 20, 2025

This job description outlines a hardware engineering role requiring technical leadership in NDR design, collaboration with suppliers, expertise in enterprise-scale hardware, and knowledge of specific technologies. It includes qualifications, preferred skills, and a salary range of $190,000-$220,000 plus benefits.

Software Engineer - Rust - Backend - Pro

Company: Kraken

Location: Remote

Posted Nov 21, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The Pro team is responsible for trading backend services and recently played a critical role in scaling Kraken's trading infrastructure.

Sr. Product Manager - Data & Interoperability

Company: CareMessage

Location: Remote

Posted Nov 21, 2025

CareMessage is seeking a Senior Product Manager to lead the Clinical Data and Interoperability verticals. The role involves owning product strategy, execution, and building data infrastructure to measure Health Equity impact. The ideal candidate is a strong communicator, self-starter, and passionate about solving healthcare problems. They should have experience in B2B health technology, clinical data, and interoperability. The role offers a salary of $164,000 per year and emphasizes remote work and diversity.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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