Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Integrated Campaigns Marketing Manager, Brazil

Company: HubSpot

Location: Remote

Posted Jan 22, 2025

HubSpot, a leading customer platform, is seeking a Senior Marketing Manager for Brazil. The role involves crafting and executing high-impact marketing campaigns to grow demand and raise awareness of HubSpot's products. The ideal candidate should have 5+ years of B2B marketing experience, a data-driven mindset, and excellent stakeholder management skills. Fluent in Portuguese and English, the candidate will develop comprehensive native Portuguese campaigns, collaborate with various marketing and sales functions, and utilize data analysis to inform campaign planning. Responsibilities include managing content creation, partnering with external companies, planning virtual events, and staying current on industry trends.

Client Architect RCG

Company: Salesforce

Location: Remote

Posted Jan 22, 2025

Salesforce, a leading CRM company, is seeking a Client Architect for Retail and Consumer Goods. This role involves guiding strategic customers in their digital transformation journey, translating business strategy into technology vision, and delivering realizable business outcomes. The ideal candidate should have extensive technical experience, strong consultative skills, and a deep understanding of digital transformation, enterprise architecture, and customer experience. They will work closely with the sales account team, act as a technical architect, and establish trusted relationships with C-level partners. The role requires a blend of business insight, technical expertise, and the ability to mentor and share knowledge.

Senior Software Engineer II, Frontend - Engage AI Prospecting

Company: HubSpot

Location: Remote

Posted Jan 22, 2025

The Flywheel Product Team, specifically the Engage AI Prospecting team, is dedicated to revolutionizing how Business Development Representatives (BDRs) connect with potential customers. Their mission is to empower BDRs to engage good-fit prospects authentically using AI-driven insights for personalized, multi-channel outreach. As a Senior Engineer II, one would write production code, envision and build new features, collaborate with cross-functional teams, and implement experiments to improve user experience. The role requires strong frontend development skills, a focus on user-centric solutions, and interest in emerging technologies like generative AI.

Solutions Architect - Oracle Data & Analytics - Manager

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 22, 2025

This job posting is for a Manager position in Oracle consulting at PwC. The role involves helping organizations use enterprise technology, particularly Oracle offerings, to achieve their digital goals and solve business problems in areas like finance, operations, and human capital. The Oracle Data and Analytics team focuses on transforming organizations through better data and analytics use. Key responsibilities include developing new skills, resolving team issues, coaching others, analyzing complex ideas, and managing consulting engagements. Preferred qualifications include experience in managing data strategy, leading teams, and utilizing products like Oracle OFSAA, Oracle ADW, and Microsoft Azure. The salary range is $100,000 - $232,000.

Senior Manager of Network Performance and Quality Assurance

Company: Maven Clinic

Location: Remote

Posted Jan 22, 2025

Maven Clinic, a leading virtual healthcare provider for women and families, is seeking a Senior Manager of Network Performance and Quality Assurance. This role involves enhancing practice quality, ensuring clinical rigor, and optimizing provider network performance. The ideal candidate should have a strong background in healthcare operations, a passion for improving patient outcomes, and the ability to execute projects with cross-functional teams. Key responsibilities include owning performance monitoring, delivering feedback, and driving quality improvement initiatives. The company, recognized for innovation and industry leadership, offers competitive benefits and a positive work environment.

Partner Enablement & Experience Manager

Company: Alteryx

Location: Remote

Posted Jan 22, 2025

Alteryx seeks a Partner Enablement & Experience Manager to design and implement training programs for partners and internal sales teams. The role requires expertise in partner ecosystems, strong communication skills, and the ability to work cross-functionally. Candidates should have 5+ years of relevant experience, excellent project management skills, and a data-driven mindset. A Bachelor's degree in Business, Education, Marketing, or a related field is required. The compensation range is $120,000 - $160,000, and Alteryx supports a diverse and inclusive workplace.

Technical Support Representative: Service Desk

Company: Kyndryl

Location: Alajuela, Costa Rica / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, and modernizes mission-critical technology systems. They offer a Customer Service Representative role that combines tech support with problem-solving and customer service. The job requires friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. Kyndryl values diversity and inclusion, offering state-of-the-art resources, Fortune 100 clients, and employee learning programs.

Senior Business Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual's GRS North America Claims Strategy & Analytics team is seeking a Senior Business Analyst to join their Mobility business growth. The role involves producing data, reports, and analyses for a large rideshare program, working with various stakeholders, and solving problems with analytical thought and clear communication. The ideal candidate will have a genuine curiosity about trends impacting liability lines of business and prioritize gaining industry knowledge independently.

Product Marketing Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Product Marketing Manager for their Semiconductor Business Unit. The role involves business ownership of products for the global semiconductor market, new product introduction, market development, strategy planning, competitive analysis, and customer engagement. The ideal candidate should have a university degree in a scientific field, minimum 2+ years of R&D, marketing, or sales management experience in a tech environment related to semiconductor failure analysis, and knowledge of analytical instrumentation. The company values integrity, intensity, innovation, and involvement, and is committed to making the world healthier, cleaner, and safer.

Staff Software Engineer, Ads Experimentation Platform

Company: Reddit

Location: Remote

Posted Jan 22, 2025

Reddit, a large online community with 97M daily active users, is seeking a Staff Software Engineer for its Ads Experimentation Platform team. The role involves improving advertiser outcomes using real-time data and machine learning, leading the design of new optimization products, and collaborating with cross-functional teams. Required qualifications include a degree in a quantitative discipline, 7+ years of production system development experience, and expertise in backend programming languages, API development, and data processing frameworks.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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