Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Team Lead - Workday Administrator

Company: ‎ConnectWise

Location: USA

Posted Nov 15, 2025

The Team Lead Workday Administrator role is responsible for supporting the implementation, maintenance, and overall administration of the HRIS platform. The role involves working with cross-functional teams to ensure a smooth end-to-end experience for colleagues. Essential duties include providing support, researching and analyzing findings, building and monitoring reports, administering permissions, developing workflows, managing system configuration data, responding to technical issues, ensuring compliance, leading cross-functional teams, reviewing optimization efforts, providing technical guidance and training, leading system integration testing, developing functional configuration, leveraging Workday Community knowledge, and serving as an escalation point for Workday-related issues.

Senior Platform Product Manager - Defense Platform

Company: Airbnb

Location: USA

Posted Nov 15, 2025

The role of a Platform Product Manager for the Defense Platform at Airbnb involves shaping systems and capabilities to safeguard the global community by proactively detecting, deterring, and preventing abuse at scale. The position requires defining a compelling product vision and roadmap, leading cross-functional teams, managing product backlogs, establishing goals and metrics, and leveraging data-driven experimentation to continuously improve defenses and decision systems. The ideal candidate should have 5+ years of product management experience in platform trust and safety or risk domains, exceptional communication skills, strong analytical and problem-solving abilities, and experience driving hypothesis-based product development in a fast-paced environment.

Senior Product Manager: Claims Engine

Company: Grow Therapy

Location: USA

Posted Nov 14, 2025

The job posting is for a product team member to design a game-changing billing system for a mental healthcare company. The role involves owning the product roadmap, building an industry-leading revenue cycle system, leveraging AI/ML for intelligent collections, collaborating with engineering and revenue cycle teams, and shaping the product culture. The ideal candidate should have 5+ years of product management experience, preferably in healthcare, and a passion for user empathy and adaptability.

Client Relationship Manager

Company: NXTThing RPO

Location: USA

Posted Nov 14, 2025

NXTThing is a recruitment process outsourcing (RPO) company that combines innovative technology with a human touch to transform how companies attract top talent. They offer tailored solutions and aim to elevate talent acquisition through dynamic leadership and advanced strategies. The ideal candidate is an experienced recruiter with 3+ years of experience, strong communication skills, and knowledge of creative sourcing techniques.

Senior Engineering Manager - Community Support Engineering

Company: Airbnb

Location: USA

Posted Nov 15, 2025

The job posting is for a passionate and forward-thinking Senior Engineering Manager to lead the Ambassador Routing and Communications (ARC) team at Airbnb. The role involves establishing a high-performing engineering culture, partnering with product leaders and cross-functional stakeholders, driving agile development processes, coaching and mentoring engineers, shaping the ARC strategy, and managing a distributed team. Exciting projects include Project Vicarius for disaster recovery, Differentiated Service for AI-powered personalized support, Routing 20 for transformation to intelligent routing, and Skill-Based Routing for matching customer inquiries with the best-equipped ambassadors.

Indirect Tax Enablement Specialist

Company: Stripe

Location: USA

Posted Nov 15, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company is seeking a dynamic Indirect Tax Enablement Specialist to join their team and drive user success and internal strategy implementation. The role involves providing real-time support, analyzing support experiences, collaborating with stakeholders, designing and executing enablement programs, and creating engaging content.

Staff Software Engineer

Company: HubSpot

Location: USA

Posted Nov 15, 2025

HubSpot is seeking a Staff Software Engineer to join the Release Core team within the Release Engineering product line. The team works on deploying systems across a common infrastructure, defining platform and patterns for applications. The ideal candidate should have experience building modern scalable CI and CD systems, deep experience with Kubernetes, and a customer-centric approach to building platform software.

Deal Desk Manager

Company: Saviynt

Location: USA

Posted Nov 15, 2025

Saviynt is an identity authority platform that provides customers with visibility, control, and intelligence to defend against threats while empowering users with access to digital technologies. The company is seeking an experienced Deal Desk Manager to lead the Deal Desk function, ensuring seamless and profitable execution of complex high-value transactions. The role requires strategic leadership, deep expertise in SaaS business models, and proven leadership ability to manage commercial risk and drive process excellence across a high-growth sales organization.

Tech Lead Databricks Data Engineer

Company: Mitre Media

Location: USA

Posted Nov 14, 2025

Mitre Media seeks a Tech Lead Data Engineer to build AI-driven FinTech solutions. The role involves designing ETL pipelines, ensuring data quality, and working with cutting-edge tech like Databricks and LLMs. The company offers autonomy, competitive compensation, and growth opportunities.

Principal Data System Architect - Data Engineering & Monetization

Company: GitLab

Location: USA

Posted Nov 14, 2025

The role of Data System Architect at GitLab involves driving the strategic evolution of the company's data platform. The position requires designing scalable distributed solutions, defining data product standards, building governed data services, and partnering with product and engineering teams. The ideal candidate should have experience in architecting large-scale distributed data systems, leadership skills, and expertise with modern data stack technologies.

Data Scientist

Company: Figma

Location: USA

Posted Nov 14, 2025

Figma is seeking an experienced Data Scientist to join their growing data team. The role involves collaborating across teams, building models and analytical frameworks, developing tools and systems, owning complex data projects, and championing data quality and accessibility. The ideal candidate should have 4+ years of experience in Analytics or Data Science, fluency in SQL and a scripting language like Python or R, experience with distributed data systems, and a strong foundation in statistical methods and experimentation.

Sales Account Executive - Symmetry

Company: Gusto, Inc.

Location: USA

Posted Nov 14, 2025

The role of an Enterprise Account Executive at Symmetry Software involves expanding the company's impact by bringing payroll compliance solutions to service providers and enterprise-level employers. The position requires collaborating cross-functionally with various teams to drive high-value deals in a dynamic, high-growth environment. The ideal candidate should have 8+ years of B2B SaaS enterprise sales experience, a proven track record of exceeding quotas, and strong communication and problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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