Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Azure Infrastructure Practice Director

Company: Atmosera

Location: USA

Posted Feb 03, 2025

Atmosera is a cloud technology transformation firm offering professional services in application and data management, security, compliance, Azure operations, and training. The company is seeking a Practice Director to build and grow their Cloud Infrastructure Professional Services Practice. The ideal candidate will have 8+ years of experience in infrastructure architecture, design, and development, with 2+ years in a technology management role and 3+ years in technology presales. They should have Microsoft Azure experience, understanding of cloud ecosystem, and emerging technologies. The role involves team oversight, resource alignment, guidance and growth of team members, cultivating excellence, thought leadership, sales support, client relationships, solution development, and architectural best practices. The company offers competitive benefits including health, vision, dental, 401k, life AD&D, short and long-term disability, performance-based compensation, employee recognition programs, and community service leave. This is a full-time position in the United States with the ability to work from home or from one of their many US offices.

Director of Sales

Company: Alma

Location: USA

Posted Feb 03, 2025

The Director of Sales at Alma will lead the sales team, focusing on strategy, domain expertise, and leadership. Key responsibilities include partnering with the SVP of Sales on forecasting, budgeting, and KPIs, setting multi-year AE strategies, and overseeing reporting on sales results. The ideal candidate has 7+ years of senior-level management and sales experience in tech, with a proven track record of scaling pipeline and revenue growth. They should be passionate about developing others and have experience with change management. Alma offers competitive benefits, including health insurance, 401K, therapy stipends, and flexible PTO.

DevOps Engineer

Company: COMPLY

Location: USA

Posted Feb 03, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 350 professionals worldwide, they offer comprehensive benefits, unlimited PTO, and remote work flexibility. They are seeking a skilled DevOps Engineer to build, deploy, and maintain CICD pipelines and manage infrastructure as code in an AWS environment. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, at least 3 years of experience as a DevOps Engineer, and proficiency in AWS services and Terraform.

Controller

Company: Ottimate

Location: USA

Posted Feb 03, 2025

Ottimate, formerly Plate IQ, is a fast-growing business that automates accounts payable, simplifying invoice management and payments. The company values growth, customer focus, innovation, accountability, and communication. They are seeking a highly skilled Controller to oversee accounting operations, ensure compliance, and provide accurate financial reporting. The role involves managing day-to-day financial operations, preparing financial statements, ensuring compliance, mitigating risks, coordinating audits, optimizing processes, managing cash flow, developing financial policies, and vendor management. The ideal candidate should have a Bachelor's degree in Accounting or Finance, CPA or CMA certification, strong analytical skills, prior experience as a Controller, knowledge of US GAAP, attention to detail, excellent communication skills, audit expertise, and ERP implementation experience. Ottimate offers a competitive salary, work from home flexibility, benefits, and the opportunity to work in a dynamic, inclusive environment.

Support Technician - Intruder

Company: Johnson Controls

Location: USA

Posted Feb 03, 2025

Johnson Controls, a global leader in smart, healthy, and sustainable buildings, is seeking a skilled Support Technician for their Remote Operating Centre (ROC). The ROC operates 24/7 and provides technical support to field engineers and customers. The role involves diagnosing and troubleshooting security alarm faults, using monitoring and programming software, and offering high-level customer service. The company offers a competitive salary, ongoing training, comprehensive benefits, and career development opportunities. Required skills include problem-solving, excellent communication, and the ability to relay technical information to non-technical audiences. Preferred experience includes technical problem-solving, over-the-phone customer service, and a background in customer services.

Senior Product Manager - Shopping Ads

Company: Reddit

Location: USA

Posted Feb 03, 2025

Reddit is seeking a Product Manager to lead the development of its Shopping ads product. The role involves defining the long-term vision and strategy for Shopping ads, gathering insights from advertisers and users, and driving execution. The ideal candidate will have at least 4 years of product management experience in AdTech, experience with Machine Learning based AdTech products, and strong communication and interpersonal skills. The role offers comprehensive benefits including remote work options, healthcare benefits, 401k matching, workspace benefits, professional development funds, family planning support, flexible vacation, paid parental leave, and paid volunteer time off.

Senior Sensing Engineer

Company: Johns Hopkins Applied Physics Laboratory (APL)

Location: USA

Posted Feb 03, 2025

The Johns Hopkins University Applied Physics Laboratory (APL) is seeking a motivated scientist or engineer to join their Optics and Photonics Group. The role involves working on remote sensing, atmospheric characterization, and novel EOIR instrumentation. The successful candidate will participate in system modeling, data collection, analysis, and prototype system development. They will also have opportunities to document work in various formats and join a dynamic, inclusive team. The ideal candidate possesses a MS degree in electrical engineering, physics, optics, or a related field with 7+ years of experience, or a BS degree with 10+ years of experience. They should have experience with physics-based simulation techniques, have developed and fielded EOIR sensors and systems, and possess strong communication skills. APL offers a vibrant, welcoming atmosphere with generous benefits and a commitment to diversity and inclusion.

Inside Sales Manager

Company: Safe Haven Security

Location: USA

Posted Feb 03, 2025

Safe Haven Security is hiring an Inside Sales Manager for a remote role. The manager will oversee a remote team, manage vendor partnerships, and sell ADT's home security and automation products. Qualifications include 3+ years of inside sales experience, ability to use technical devices, and leadership skills. Compensation includes a base salary, uncapped commissions, bonuses, and benefits. Safe Haven is an equal opportunity employer committed to excellence, innovation, and employee growth.

Speech-language pathologist

Company: Presence

Location: USA

Posted Feb 03, 2025

The job posting is for a speech-language pathologist (SLP) to provide teletherapy services, participate in IEP meetings, and complete case reports. The ideal candidate should have an active state license, ASHA CCC-SLP, and relevant experience. The company, Presence, offers flexible remote scheduling, no-cost continuing education, and competitive compensation. The role involves working with students, collaborating with school personnel, and using technology for therapy sessions.

Manager II, Machine Learning - Search Relevance

Company: Pinterest

Location: USA

Posted Feb 03, 2025

Pinterest is seeking a technical leader and engineering manager for their Search Relevance team. The role involves driving crossteam engineering efforts to deliver ML-driven product experiences, managing a team of Machine Learning engineers, and collaborating with other engineering teams to enhance the search experience for users. The ideal candidate should have proven experience in leading and managing large-scale production systems, a strong background in applied machine learning, and a minimum of 2 years of experience managing a high-performing machine learning engineering team of 10+ members.

Revenue Operations Associate

Company: Mercury

Location: USA

Posted Feb 03, 2025

Mercury is seeking a seasoned Revenue Operations professional to build and shape an operational function that connects multiple cross-functional workflows into their Revenue teams. The role involves defining and analyzing key sales metrics, designing and implementing foundations for various initiatives, managing Salesforce reports and dashboards, and ensuring the CRM platform and other revenue tech stacks are efficient, scalable, and aligned with business objectives. The ideal candidate should have 6+ years of experience in a B2B SaaS company, FinTech experience a plus, and a deep understanding of Salesforce, Salesloft, LeanData, and Gong. Strong organizational skills and the ability to work cross-functionally with key stakeholders are required. The total rewards package at Mercury includes a competitive base salary, equity, stock options, and benefits.

Director - Product Management

Company: Measured

Location: USA

Posted Feb 03, 2025

Measured is seeking a seasoned product manager to lead strategy and execution for enterprise customers. The ideal candidate will have extensive experience in B2B SaaS product development, preferably in AdTech or MarTech, and a proven track record of building platforms powered by data science models. They will design and implement a product strategy, manage multiple projects, and collaborate with various teams to ensure high-impact value and customer satisfaction. The role involves leading a team of product managers, conducting market research, and driving client engagement and retention.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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