Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Manager - Policy Operations

Company: Airbnb

Location: USA

Posted Feb 03, 2025

The text describes a job opportunity for a Senior Manager for Policy Operations and Programs within the Community and Commercial Policy team at Airbnb. The role involves continuously improving and refining policy implementation programs, driving policy initiatives, and ensuring accurate and efficient enforcement of policies. The ideal candidate should have extensive experience in operations, product management, or a related field, with a strong background in policy implementation and strategic thinking. The role is remote-eligible and requires fluency in data analysis for leading data-driven decision-making.

Senior Copywriter - Creative

Company: Wealthfront

Location: USA

Posted Feb 03, 2025

Wealthfront is seeking an experienced Senior Copywriter to join their Creative Team. The role involves creating engaging and strategic content to bring the brand's promise to life. The ideal candidate should have a passion for storytelling, strong grammatical skills, and experience in adapting messaging across various media. The position offers a competitive salary, benefits, and the opportunity to make a meaningful impact in the financial services industry.

Director, Technology Sourcing - Cloud Services

Company: Pinterest

Location: USA

Posted Feb 03, 2025

The company is seeking an experienced and innovative professional to join as Director of Technology Sourcing for Cloud Services. The role involves developing and executing a multicloud procurement strategy, primarily focusing on Amazon Web Services (AWS), while leveraging experience with other major cloud providers. The ideal candidate should have deep technical knowledge of cloud services, strategic thinking, and strong negotiation skills. Key responsibilities include leading enterprise-level contract and pricing negotiations with AWS and other cloud service providers, developing and executing comprehensive multicloud strategic sourcing plans, analyzing cloud usage patterns and spending, collaborating with various teams, and providing regular reporting on cloud spend savings and KPIs to executive leadership.

Sales Engineer

Company: JustAnswer

Location: USA

Posted Feb 03, 2025

JustAnswer, a San Francisco-based company founded in 2003, is seeking a motivated and skilled Sales Engineer to join their dynamic team. The role involves working closely with enterprise clients to implement AI and Expert APIs, providing technical guidance, and ensuring smooth integration. The ideal candidate should have a Bachelor's degree in Computer Science, Engineering, or a related field, and proven experience in API integration, B2B Enterprise Platforms, or B2B AI Platforms. Familiarity with programming languages like Python and C, strong understanding of API standards, and practical experience in designing Generative AI solutions are required. Excellent communication skills and the ability to convey technical concepts to non-technical stakeholders are also essential. The company offers a fully remote work environment, competitive pay, and various benefits, including health insurance, retirement plans, and flexible time off.

Financial Data Analyst

Company: Ardent

Location: USA

Posted Feb 03, 2025

Ardent is a company that values both its employees' professional growth and their personal wellbeing. They are currently seeking a Financial Data Analyst for a remote position. The role involves conducting detailed financial analyses, developing data pipelines, and providing training to team members. The ideal candidate should have experience in financial data analysis, particularly in healthcare fraud investigations, and proficiency in tools like CFIS Checkwriter, Bankscan, and OCR technology. They should also have strong skills in data wrangling, analysis, and visualization, and experience in training and mentoring others.

Senior Software Engineer I - Infrastructure Security, SRE

Company: HubSpot

Location: USA

Posted Feb 03, 2025

The HubSpot Infrastructure Security team is seeking experienced software developers with a strong understanding of application security, secure coding practices, and incident handling. The team is responsible for security, privacy, and compliance for HubSpot's cloud-based infrastructure. They aim to provide world-class infrastructure as a service, enabling product teams to build, operate, and scale HubSpot's products securely. The team is building a security SRE function to support product teams in delivering highly secure products. Responsibilities include developing enhanced security libraries and tooling, providing consulting on secure design, supporting incidents, analyzing recent incidents, participating in postmortem meetings, and building tools to improve MTTR for security incidents. The cash compensation range is $157,600 - $236,400 annually.

Senior Security Operations Analyst

Company: Alma

Location: USA

Posted Feb 03, 2025

Alma is seeking a Senior Security Operations Analyst with 4+ years of experience in web technologies and information security. The ideal candidate will defend against cybersecurity incidents, validate and maintain incident response plans, conduct network monitoring, and research emerging threats. They should have CISSP certification, experience managing incidents, and knowledge of AWS security tools. The role offers a competitive salary band of $145,000 - $175,000, comprehensive benefits, and a remote-first company culture.

Strategic Finance Associate

Company: KOHO

Location: USA

Posted Feb 03, 2025

KOHO is seeking a Strategic Finance Associate to join their remote Canadian team. The role involves developing financial models, supporting budgeting and forecasting, assisting with capital raise initiatives, and collaborating on special projects. The ideal candidate has 3+ years of relevant finance experience, preferably with a professional designation like CPA or CFA. They should be a self-starter, excellent communicator, and have programming knowledge. The role offers the opportunity to work on complex financial challenges in a high-growth environment.

Senior Manager - IT Corporate Data & Analytics

Company: Anaplan

Location: USA

Posted Feb 03, 2025

The Senior Manager IT Corporate Data Analytics will build and lead a team of IT business data and process analysts. This role involves designing and maintaining scalable data analytics processes and reporting tools for Anaplan's IT departments. The team will support corporate functions across 3 global regions, driving data-driven operational and business KPIs. The ideal candidate is a high-energy, outgoing, and positive leader with a passion for identifying, learning, and reporting on new metrics and business processes. They should be a diplomat with excellent communication skills, capable of building relationships with IT leaders and corporate business partners. The role also involves managing ServiceNow's IT Asset Mgmt and IT Operations Mgmt rollouts, and the candidate should have 4+ years of experience in analytics, business intelligence, or data engineering. They should be proficient in SQL, data visualization tools, and presenting to senior management.

Lead Security Engineer

Company: Curai

Location: USA

Posted Feb 03, 2025

Curai Health, an AI-powered virtual clinic, is seeking a Lead Security Engineer to maintain infrastructure and operational security controls, lead initiatives for new security frameworks, and conduct regular security assessments. The ideal candidate should have 5+ years of experience in a similar role, a passion for improving infrastructure security, and experience with AWS security tools. Curai Health offers competitive compensation, wellness benefits, and a mission-driven culture.

Senior Software Engineer - Innovation

Company: Eventbrite, Inc.

Location: USA

Posted Feb 03, 2025

Eventbrite is rapidly growing and seeks a Senior Software Engineer for its Innovation Team. The role involves prototyping, experimenting, and iterating on new ideas to drive innovation for the global platform. The team explores AI and ML technologies, prototypes new products, and features rapidly. The ideal candidate should have 4+ years of experience in cross-functional agile engineering teams, strong interpersonal skills, a solid technical background, and experience with AWS, Azure, or Google Cloud Services.

Senior Lead Business Systems Analyst

Company: Workiva

Location: USA

Posted Feb 03, 2025

The job posting is for a Senior Lead Business Systems Analyst specializing in GTM GoToMarket Systems at Workiva. The role involves driving transformation and innovation across sales processes, collaborating with senior stakeholders, and defining and implementing solutions that align with growth objectives. The ideal candidate will have a Bachelor's degree with 8+ years of experience, preferably in SaaS and Salesforce consulting. They should have expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud, and demonstrate strategic leadership, problem-solving, and collaboration skills. The role offers a competitive salary range, a discretionary bonus, restricted stock units, a 401k match, and comprehensive benefits. Workiva is an Equal Employment Opportunity and Affirmative Action Employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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