Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Product Operations Manager

Company: 1Password

Location: USA

Posted Feb 03, 2025

1Password is seeking an efficiency-driven Product Operations Manager to join their growing team. The ideal candidate will have 35 years of work experience, preferably in a product environment, and a strong understanding of user needs. They should be able to build high-trust partnerships, tackle ambiguous problems, and have a genuine excitement for understanding problems completely. The role involves working with a cross-functional team, managing stakeholders, and contributing to product strategy. The company offers a dynamic, collaborative environment, competitive salary, and comprehensive benefits. 1Password is committed to fostering an inclusive, diverse, and equitable workplace.

Solutions Consultant

Company: Curai

Location: USA

Posted Feb 03, 2025

Curai Health is a remote-first health tech company offering virtual urgent and primary care services powered by AI and a world-class care team. They are seeking a Solutions Consultant with strong healthcare sales experience, relationship-building skills, and technical expertise. The role involves pre-sales support, customer advocacy, technical expertise, deal strategy, and post-sales handover. The company offers competitive compensation, wellness benefits, and a mission-driven culture.

Senior QA Engineer

Company: Wasabi Technologies

Location: USA

Posted Feb 03, 2025

Wasabi Technologies is a fast-growing company revolutionizing the Cloud Storage industry with its innovative and cost-effective solution. The company is recognized as one of the best places to work in Boston. The Senior QA Engineer role involves working on complex projects, preparing testing strategies, and executing automated and manual tests. The ideal candidate should have 5+ years of software testing experience, 3+ years of coding experience with Linux and Python, and 2+ years of experience with Kubernetes and related tools.

Sales Operations Specialist

Company: GuidePoint Security

Location: USA

Posted Feb 03, 2025

The Sales Operations Specialist (SOS) is a crucial resource for Regional Partners and Account Executives, supporting sales by requesting quotes, generating customer quotes, managing SalesForce.com opportunities, and maintaining customer relationships. The SOS is required to interact with various internal and external partners in a fast-paced environment. Key responsibilities include using SalesForce.com for quote generation, opportunity tracking, and order processing, responding to inquiries, suggesting pricing solutions, and serving as a liaison between customers, vendors, and GuidePoint Security. The role demands a high school diploma or equivalent, preferably with an associate degree and 5+ years of customer service/sales support experience, preferably in the IT industry. Self-motivation, attention to detail, multitasking, and strong communication skills are essential. The position requires experience with SalesForce.com and Microsoft Office, and the ability to work flexible hours.

Senior AWS Alliance Manager

Company: 1Password

Location: USA

Posted Feb 03, 2025

1Password is seeking a Senior AWS Sales Alliance Manager to drive growth and success in the partnership with Amazon Web Services. The ideal candidate should have extensive experience with AWS, strong sales and relationship management skills, excellent communication abilities, and analytical and organizational skills. The role involves developing a cosell strategy, driving revenue growth, managing partnership incentives, building relationships with AWS stakeholders, tracking performance, resolving conflicts, and delivering training programs. The position offers a competitive salary, comprehensive benefits, and opportunities for growth and flexibility. 1Password is committed to fostering an inclusive and diverse workplace.

Senior HRBP

Company: InDebted

Location: USA

Posted Feb 03, 2025

InDebted, a rapidly expanding global organization, is seeking a Senior HRBP US to support its growth in the US and globally. The role involves strategic HR business partnering, compensation framework development, talent acquisition support, benefits management, policy review, process improvement, and data-driven insights. The ideal candidate should have 5+ years of experience in HR, expertise in US employment law, and proficiency in HRIS platforms. The position offers a remote-first work environment with flexible schedules, uncapped leave, and a work-from-anywhere scheme.

Manager - Employee Engagement, Equity & Social Impact

Company: Alma

Location: USA

Posted Feb 03, 2025

The Manager of Employee Engagement, Equity, and Social Impact will play a crucial role in fostering a culture of inclusion, belonging, and engagement at Alma. This role involves designing and implementing initiatives that support the company's mission through the lens of employee engagement, equity, and social impact. The manager will collaborate with the EE, E, and I team, conduct surveys and focus groups, and analyze data to identify trends and design targeted interventions. They will also oversee Alma's Employee Resource Group program, create an internal DEI programming calendar, and assist in crafting messaging for companywide communications. The ideal candidate has 35 years of experience leading employee engagement initiatives, expertise in innovative communication methods, solid project management skills, and the ability to use data to gather employee insights and make recommendations.

Engineering Manager - MetaMask

Company: Consensys

Location: USA

Posted Feb 03, 2025

MetaMask, a crypto wallet and gateway to the decentralized web, is seeking an Engineering Manager for the Monetization swimlane. The role involves leading teams to build and maintain revenue-driving user experiences, collaborating with cross-functional teams, fostering innovation, driving technical decision-making, and defining KPIs. The ideal candidate has 4+ years of software engineering experience, 2+ years of management experience, Agile software engineering skills, and experience with JavaScript, TypeScript, Web development, Nodejs, React, and Git. Bonus points for Web3 software development experience and open-source contributions.

Designer/Researcher (Salesforce)

Company: Nava

Location: USA

Posted Feb 03, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, and their mission is to restore trust between people and public institutions. Nava is looking for a DesignerResearcher to collaborate on building case management workflows using Salesforce for government services that affect millions of Americans. The role involves applying a service design mindset, conducting user research, collaborating with cross-disciplinary teams, and maintaining open lines of communication with clients and government stakeholders. Required skills include at least two years of experience as a designer or researcher, Salesforce experience, research expertise, cross-disciplinary collaboration, systems thinking, adaptability, excellent communication skills, resourcefulness, and empathy. Nava offers competitive benefits, generous time off, annual discretionary bonuses, parental leave, employee wellness programs, virtual doctor visits, fertility support, sabbatical leave, 401k contributions, flexible work arrangements, home office setup, utilities reimbursement, learning and development, tuition and professional development budget, equity stock options, employee referral program, commuter benefits, insurance coverage, and an inclusive culture. The role requires US citizenship or a green card and may be subject to a government security investigation.

Senior Product Manager - Technical SEO

Company: Scribd

Location: USA

Posted Feb 03, 2025

Scribd is seeking a Senior Product Manager specializing in Technical SEO to join their team. The ideal candidate will own the SEO product roadmap, oversee technical aspects of SEO strategy, and collaborate with cross-functional teams. The role requires 5+ years of experience in technical SEO, strong knowledge of SEO tools, and excellent communication skills. Scribd offers a competitive salary range, comprehensive benefits, and a culture that supports employee flexibility and collaboration.

Full Stack Engineer II - Creator Engagement

Company: Teachable

Location: USA

Posted Feb 03, 2025

Teachable is seeking a Full Stack Engineer to join the Creator Engagement pod. The role involves writing secure, efficient code, developing scalable solutions, and collaborating with a team of engineers, designers, and managers. The ideal candidate should have 2+ years of hands-on experience in building production web applications, proficiency in JavaScript, React, and CSS, and a passion for solving complex technical problems. The role is open to remote candidates in the US, with a base salary range of $115,000 to $130,000.

GTM Strategy & Operations Analyst

Company: Stripe

Location: USA

Posted Feb 03, 2025

Stripe, a financial infrastructure platform for businesses, seeks a sales strategy and operations professional with 7+ years of experience in a high-tech growth environment. The role involves partnering with GTM leadership, regional sales leaders, and cross-functional stakeholders to monitor and track business metrics, drive growth, and optimize internal processes. The ideal candidate should have advanced proficiency in SQL and BI visualization tools, strong analytical skills, and an enthusiastic, adaptable mindset. Prior experience in the payments industry or a growth-stage internet software company is preferred.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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